[Resolved] Aircel — value added service activated without my permission | |
I ,Jitendra kumar singh s/o Ajay kr singh ,R/o f 2/218 sangamvihar new delhi 110062 , purchased a simcard of AIRCEL from a dealer on 28 october 2009. since then I have been using this number [protected] . on 30th november I recharged my account balance by Rs 50&Rs 98 .on the same night at 12:00:08 night i received the following massege : Your Request for AIRCEL Dialer Tune will be activated Shortly. A Renewal fee of Rs.30 will be charged after 30 days.Thank you! next day the above stated amount was done deducted from my account . i phoned to the costumer care no to clear this thing .i told them that i had not requested for this servise. they said ok your matter will be solved in few days.During some days the persons kept on phoning me to ask me that wheather my problem was solved or not.. I tell them the same thing what i had already told them. Now i want my money back with compensation from the AIRCEL because they have charged me for that service which was neither required by me nor i requested for. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
I do understand your situation. I would suggest as an instant solution to this is to visit the nearest store and speak to the nodal officer there. I am sure he would hear you out and give you a solution for the same.
Its not possible buddy because as far as I know the VAS services are completely automated and cannot be started without prior confirmation from the customer. Hope you did not press any button by mistake?? Why don’t you visit the nearest Aircel store and speak to the nodal officer I am sure your problem will be sorted in no time…
Aircel really sucks... It automatically activates the value added services and reduces the prepaid balance from your account.They deducted a total of Rs 90/- from mine. You know the worst thing is that when I called up customer care they are saying I have activated it on 30th of November 3pm (Please be noted that I was not using the SIM (it was taken from the mobile and kept out) at that time). I talked to a lawyer in this regards and he said it is easy to file a complaint in consumer court. I am proceeding with that. This is too much. I will show them what a consumer can do.
***************AIRCEL SUCKS******************AIRCEL SUCKS*****************************
***************AIRCEL SUCKS******************AIRCEL SUCKS*****************************
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Aircel — activated value added service without permission
Dear sir,i am user of aircel telecoms, i received a call (on 30/09/2009) from aircel customer care, they asked me to activate a value added service, but i replied them "give me some time, i will activate it if i need", but they activated a value added service on 30/09/2009 without my permission, and deduct Rs.30 from my account, even i never call on any number and not send any sms to subscribe that service.
i lodged a complain (number[protected] on 03/10/2009, and call many times to customer care, now they tell me that they will not return my Rs.30 and not deactivate that service.
my problem is that i was recharged my A/C to make an important call and they deduct my balance suddenly, thats why i was unable to make call on that time when i was on road (out side from city) and there was no shop to recharge so i could not make a call, which make adverse effect on my image.
And now i am feeling insecure to recharge my A/C with good amount to make a call.
Please help me, my mobile no. is [protected].