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[Resolved]  Aircel Cellular Company — Masti pack deactivate in my phone

Dear Si/Madam

Sub:- Regarding deactivate of mati pack , cell [protected] ,

Sir,

with due respect and humble i beg to say that I am Dr. A. Alam , so Inform you that my aircel no [protected] , then I'm no activate of masti pack but aircel care no reponse my query ,
I therefore requet u plese deactivale my no.


Thanks

Dr. A Alam
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Complaint marked as Resolved Oct 1, 2016
Verified Support
Aircel Customer Care's response Aug 31, 2016
Dear Customer(samsusan),

We would like to inform you that Rs. 35/- has been credited back to your account and the service has been deactivated from our end.

Thanks and Regards
Aircel Social Media Team
Complaint comments  20 Comments     Updated: ShareTweet

Comments

I know you must not be aware how it got activated but it can get activated when you respond to marketing calls and messages. Get the DND service activated and get rid of these. Visit the nearest Aircel store for help. They will guide you better.
Aircel Cellular Company - Masti MAll pack deactivate in my phone

2 Reviews
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User K SREEKANTH
Dear Si/Madam

Sub:- Regarding deactivate of mati pack, cell [protected],

Sir,

with due respect and humble, so Inform you that my aircel no [protected], then I'm no activate of masti mall pack but aircel care no reponse my query,
I therefore requet u plese deactivale masti mall pack to my no.


Regards,
SREEKANTH
Masti lack has been activated on my no forcefully please unsubscribe it is my urnest request .
My no is [protected]
Hi Dr. alam,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
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Dear Dr. alam,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll free number 155223.

Warm Regards,
Aircel Social Care Team
Deactivate my mastimail.. My no is [protected]
Dear Customer(kavincom),

Thanks for sharing your concern with us.We would like to inform you that the service is already deactivate from our end.

Warm Regards,
Aircel Social Care Team
Please deactivate masti mall on my no. My no.. Is [protected] i also call to 155223 but i can't get any response and i continiously getting msg you have suscribed to masti mall please deactivatr
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Dear Customer(Shu7864),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Customer(Shu7864),

We would like to inform you that no VAS service is active on your Aircel number.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
[protected] this is my no. Please deactivate masti mall from my number
Dear Customer(Heisnam Archana),


Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
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Hi, pls stop and need reimbursement amount for un necessary pull up.. pls deactive masti mall pack from my service.. [protected] Anand.
Aircel Customer Care's response, Aug 22, 2016
Verified Support

Dear Customer(samsusan),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
I am n't subscribe masty mall...why you take 35 rupess in my account, refund the money otherwise i change my network...no [protected]
Aircel Customer Care's response, Jul 28, 2017
Verified Support

Hi sudha vj,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Aug 3, 2017
Verified Support

Hi sudha vj,

We would like to inform you that the Vas service has been deactivated and Vas amount Rs 52 /- has been refunded to your account.

Warm Regards,
Aircel Social Media Team
Please deactivate Movies Masti on my phone. It have been forcefully activated. And 50 rupees have been deducted. Please deactivate it.

My number is [protected]
Aircel Customer Care's response, Aug 30, 2017
Verified Support

Dear Customer (sholu),

We suggest you type STOP and send it to 155223 OR you can call on our toll-free number 155223 to deactivate any VAS on your number.

Warm Regards,
Aircel Social Media Team
I have been activated to Masti Mall pack without my knowledge. Please deactivate it.
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I have been activated to Full Songs Download, Games Club and Masti Mall pack and I didn't subscribed it. Please deactivate it and refund my money. My no is [protected]
Aircel Customer Care's response, Sep 21, 2017
Verified Support

Dear Pradyusha Behera,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 21, 2017
Verified Support

Dear Pradyusha Behera,

As per our concerned team, Rs 13 had been deducted for activation of DELADEAL30 service on 13-Sep-2017. As the complaint has been made after 24 hours, we regret that the balance can't be waived off.

Warm Regards,
Aircel Social Media Team
This one
Here it is

Aircel Customer Care's response, Sep 22, 2017
Verified Support

Dear Pradyusha Behera,

As conveyed earlier, since the complaint was made after 24 hours, we regret that we won't be able to pass any waiver in this regard.

Warm Regards,
Aircel Social Media Team
Please deactivate the following services for my number [protected]

54646weekly
bollywood beauty
music connect
masti mall
miniplex
aircel deals
Aircel Customer Care's response, Feb 9, 2018
Verified Support

Dear Srisiva (srisiva07),

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Warm Regards,
Aircel Social Media Team
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