[Resolved] Aircel Cellular Ltd — AIRCEL Nodal Officers- No response/not picking up the phone

 
102 Reviews
 Rahul34
No body is picking up the phone as mentioned in AIRCEL website for Nodal Officers.

I have fed up of giving complaints in AIRCEL and no proper response from AIRCEL executives.

My Contact number - [protected]
________________________________________________________________________________...

Chennai Nodal Officer:
Farhath Naz Ara
Email: nodalofficer_chn@aircel.co.in

Write to Address:
Aircel Cellular Ltd,
Senior Manager
5th Floor, Spencer Plaza
769, Anna Salai
Chennai - 600 002.
Telephone :[protected] Extn: 7613
Fax:[protected]

Appellate Authority Location


Nodal Officer:
Mr. IVJ Pradeep
appellate.chn@aircel.co.in

Write to Address:
Aircel Cellular Ltd,
No.301,(Old No.193)
Poonamallee High Road,
Kilpauk,Chennai - 600 010.
T:[protected]
Extn: 7654
Fax:[protected]

Complaint marked as Resolved 
Verified Support
Aircel Customer Care's response, Sep 30, 2015
Hi aryasanjeev,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at aircelsocialmedia@aircel.co.in
Complaint comments  101 Comments     Updated: Share0Tweet0

Comments

Dear Customer,

We are sorry for the inconvenience. This is to inform that your concern has been noted. However we would request you to share your issue with us at aircelsocialmedia@aircel.co.in so that we can escalate and resolve your concern at the earliest.


Regards
Aircel Customer Service Team
Applete number, nodal chn & rotn both number nobody answering for reason giving the number and customer executive are dropping the call not aware of products, casual tone, more and more my number is [protected], 587
My name is Loganathan. My mobile number is [protected](Aircel). I called 12800 for check my offers, by the plan of 20+2 offer.I had recharged 20 rupees on 6th december, 15.80 rupees only credited on my A/c balance.Still now(13th Dec, 5:30 pm), i do not get the rest of the amount. I had make the call to ur executes to compliant on 9th Dec.They gave one compliant number, is 1-[protected] and said "wait for 24 hours ur balance amount will be credited".But Still now i have not get it.So, I have made the call to customer care, i don't get proper response.Can you plz solve my problem as soon as possible.
my name is suraj prasad i have aircel no. [protected] my bill is generated my actully bill is Rs.238 How do I add my bills and while I charge you Rs. 97
I'm not on the Internet that is not why I was not taking service of aircel.
My friend was right aircel company is a thief, the company's first customers love to talk and they bill me extra bill folded send is.
Solvay're not my problem so I'll go to consumer court on your behalf.

NOTE:- I WILL PAY THE EXTRA AMOUNT PAY ONLY I ONLY HAVE MY BILL THAT I AM GOING TO FILL THEM RIGHT.

aircel company stupid thief leaves the customer.
AIRCEL COMPANY STUPID THIEF LEAVES THE CUSTOMER


Regards:- SURAJ PRASAD
Contect No.:- [protected]
Hi, my name is kabilan. My mobile number is [protected]. On 14/06/2013.Later on you pulled above 80 rs from my account. I did't used any way . When i asked to customer care service, they are keep on telling, they dont know for purpose they pulled the money. Can i get back my money (or) i need valuable reason.

Thanks,
Kabilan
Hai sir..my number is [protected], from my main balance 21 rs has been
deduced for using internet on 23/4/2014 between 9 a.m to 11.55
a.m, , since i have avail internet booster of remaing 338MB which
expires on 30/06/2014.regarding this issue i have contacted customer
care (voice call) but they are not responding..kindly refund my
balance.i have the same same problem before 2 yrs..nw it is being
again occuring..
Hi, my number is [protected] and my name is Deepak, I am using aircel and that is the worst mistake that I have made. First an amount of rs 200 was deducted before a month and again rs 40 and then another amount of 50 rupees was deducted. None of the Customer Care Executives respond to any of the queries. My call was disconnected as many as 6 times by the CCE. I guess Aircel can never provide cust service. There is no use calling 198. Hence is there any other way to get the issue resolved.
Hello Sir,

I am using aircel network for the past 1 year for the below numbers and recently changed the Plan 229 Club.

[protected] & [protected], I have received bill for this month and charged around 4000 RS for those numbers. Due to reason usage of GPRS & SMS usage on the plan changing schedule.

Iam not using the GPRS on the mentioned data also that is fake report every month charging the bill 400 to 600 for per number include the gprs charge.

Please reduced the bill value send the correct revised one or else I change my network.

Look forward hear from you.
Dear sir,


i apply for MNP from reliance mobile [protected] today my Mnp done but now in me in mumbai so not able to call 59059 for verification and i will here minimum two months
and this is my important number all bank online transaction and other important tasks depend on this number i call customer care several time but they not arrange any verification call for me.
please sir take a necessary action on this mail and start my sim.
from
arihant jain
[protected]
I am using AIRCELL network and this is worst mistake that I have made it
They are changing my plan without my knowledge in my corporate Ac
I have 13 numbers in my account
I have complaint 2times in a month & more time I called 198 & 1299 also
And no response from Aircell & I am going to cancel. My 13numbers (corporate) account

This is very worst ([censored] ) network in chennai
My contact number is [protected] /[protected] /[protected]
My number is [protected].Fed up with the customer care guys and calling facilities. They will ask to hold as executives are busy. But surprisingly immediately they drop they drop the call. 3G was not activated in my phone, customer care guy told me on face but the voice eeepresentative is saYing it is activated. Tell me what can I do. I did lodge complaint going tO Aircel store in salt lake, kokokata. Very disappointing

Dear Aircel team,
A month back I was added my number to your Aircel family. During form signing I asked your rep., to activate 3G to my number [protected].
Past one month I used GPRS for assuming 3G is already activation in progress.
Unfortunately 2G only activated and currently I received the bill approx.., 1770 (instead GPRS is 1540).
From monday (7/07/14) morning onwards my outgoing calls has been banned due to limit crossed.

Again you people proved you are the WORST service provider. Last two days I followed your Chennai manager as well customer care centre for my mobile outgoing activation.
But, issue is not solved.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Dear Concern,

Yesterday night around 11:30 my balance had got deducted. had spoken with your concerned agent Mr. Shriniwashan and other two agents as per them there is no any proper reason for deducting of 100/-. Even I did not get proper feedback from your Call Centre. On this current month I felt twice time for the same issue.
I did not active any additional service but without any confirmation/intimation unnecessarily deducting such valuable amount which is showing that what the service providing by Aircel. When I purchased this Aircel Number I thought this is best service provider in the City. But it becomes worse now a days.


Requesting, kindly look on it and refund my deducted amount(100rs) to my number [protected] .


Warm Regards,
S.Niranjan
Hi team,

Check the details of this number as ive puchased this number since a year back but this number is lost and someone else is using this number so i just want to deactivate this number .

Mobile number :[protected]
owner ; Rohit Kumar verma
my aircel no. is barred since 3 days without any reason and any information, 121, 198 not helping and switching off the call, nodal officer phone switched off, totally fed up
Today i lost Rs. 255 due to internet. Yesterday was last day of my data plan. But i never got any sms or notification for my data expiry date.

Its not a good thing for 25MB i lost 255 rs. I am very disappointed for this behaviour without any notification how you can do this.

So i want my money back

Name: Nitish kumar
Mob: [protected]
Worst service. They simply deduct the balance and they won't bother about giving reasons for the same. worst response from customer care even thcy don't have availability of deduction even after 48 hours and they never comeback to me with valid reason
My number : [protected]. hoping no longer will be the aircel customer.

Eamil : Lokesh494@gmail.com
pls solve my problem my no [protected] !!!deduct rs39 wrong charge
Hi

my mobile no. Is aircel [protected](pune).
I am using this no. Nearly since 1 year.

Keeping deep sorrow in heart I am writing this post against AIRCEL authorities and their customer representatives.

Whenever I am recharging my mobile no. They automatically deduct my balance, and activate some unnecaasry services which are not requested/confirmed by me.

Last instance happens on 20th, they automatically deduct my balance and activate ND-TV news service.
I contacted customer care 3-4 times with respective SR( 1-[protected], 1-[protected]).

They confirmed me that my account would be refunded with in 24 hours. But it didn't happen.
When I again contacted customer care they told me it is not possible to refund money.

I am not getting why these guys are activating service on their own wishes and deducting our balance.

Even nodal authorities are also not picking phone.
I am googling to get email-id of higher authorities, C.E.O, M.D to draft a mail

could you please take up this matter, seriously i am afraid to recharge my phone again.


amit kumar sharma
[protected]
I have Aircel postpaid no. [protected] and use only for talking and not for data downloading.
The current bill is shown for Rs 776.00 which is very high
Normally the bill does not exceed 600 to 650.
Why this high bill this month?
I want to convert this account to prepaid to monitor my usage.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    40%
    Complaints
    9061
    Pending
    3554
    Resolved
    2677
    phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    location
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    Aircel Cellular Ltd - AIRCEL Nodal Officers- No response/not picking up the phone