[Resolved]  Aircel Cellular — Wrong balance deduction

Address:

Howrah, West Bengal

Hello,
I am Arka Chatterjee from Howrah. My aircel Mobile No. +91-[protected](under Kolkata circle).Yesterday,evening, Rs.15 was deducted from my account without any cause and without my knowledge and activated a VAS. I got a sms that, the VAS is successfully activated in my number. my balance was Rs.30.60(before the wrong deduction) . Now,my balance is Rs.15.60 .

I did not aware about that activation.However,I call 198 to complain and get back my Rs.15 balance. The customer care Executive took my complain.The complain Number is: 1-[protected]. He also told me that,the deducted balance(Rs.15) is added in my balance/account within 24hrs. but,After 24hrs passed,I did not get back my lost balance(Rs.15).
So,I am requesting you to look into the matter and I will be highly obliged if you return my lost balance(Rs.15) to my account as soon as possible. Thank you.