[Resolved] Aircel — Change Bill plan without customer knowledge | |||
I have requested for New connect 99 plan change (1-[protected]) but customer care confirmed me this plan has been withdrawn, I have opted for Super value 199 and they activated (1-[protected]) but again on 8/16/2012 they activated New connect 99 plan without my knowledge and billed more/incorrect amount. I have reported this issue to [protected]@aircel.co.in but I got a irresponsible response (1-[protected]) saying that they got special approval to activate New connect 99 plan for my number but already I have been told by customer care to opt for someother plan and I have confirmed to activate Super value 199. How can AIRCEL change the plan without customer knowledge after confirming customer that such plan has been withdrawn? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
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Aircel — Activate new plan without confirming me
As i mentioned a new pay per second plan has been activated on my Cell no. [protected] for which i had never requested from transaction id DLR[protected], after getting contact with respective customer care i had told to re-charge with Rs 46/- for d-activate this plan, but it has not d-activated, then i again contact with customer care and then they told me it is not d-activate in any case. what should i do?