[Resolved] Aircel — Marketing Calls | |||
My subscriber # is[protected]. I have not registered with DNC with purpose because I do get valuable info and details about offers on merchandise, etc. None of these third party callers do call or send SMS before 10 AM and after 8 PM. However, my service provider Aircel, is the only person who make over 4 automated calls in a day. Their marketing calls on dialer tones and others do start ringing from 8 AM at times 7.30 AM in the morning. Which really disturbs. Also, their calls do not come from unsolicated numbers. At times it shows international number (which is o[censored]AE or so), assuming this to be an important call; when I answer, it turns out to be a marketing call. I have many times raised complaints and requests to Aircel to stop dialing the marketing calls from Aircel alone (as non-Aircel marketing calls are very less around 2 calls a week or so). But they say DNC cannot be activated ONLY for Aircel marketing calls. Hence they continue to disturb my peace. If their marketing calls are made from one specific number, I could avoid those calls but everytime the numbers vary. There would be many like me, who are completely disturbed due to this nuisance from Aircel. How do we block the calls from Aircel alone or make them call ONLY from one number. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I am sure you must have got a authentication code when you must have subscribed for the DND service. I think you just need to refer to that code the next time you speak to the customer care or visit the Aircel store. I am sure this will be sorted out in no time as it is a statutory regulation from the government…
Dear sir/mam,
Myself MANIKANDAN ([protected]) I’m one o[censored] r customer. I & my family using aircel network past 7 years (not the same number). I didn’t have any problem in your network, but past 6month my wife facing a problem in u r add-on pack (dialer-tune). We are continuously completing to u r call center but they simply said we r really sorry sir, we'll check it out and we'll get back to u are our Sr.manager will speak with u within 24hrs, but still they didn’t call me. this is happened long long back, but still I didn’t get any reply.iam not simply blaming, I was suffered by this peoples and I’ll raised lot of complaints to their customer support, but there is no response in your side, weekly their taking 10rs and the 2nd day again there are taking 20rs.we don’t need the dialer tune please cut are delete, if I’m blaming u then why should you have to refund the money. Your people refund the money at-least 3times to me. Even I have some voice recording also, find the below mention names and the complaint no’s
1. ARCHANA- 14/07/09-undt-58273(complaint no: 096039, message delivered time: 10:48am
2. PRABU- 28/07/09 (OUR OFFICER WILL SOON GET BACK TO U)
3. MEENAKSHI- COMPLAINT NO:1116440
4. IMRAN- COMPLAINT NO:1110860
5. EDWIN[protected].52PM (WE CALLED UP HE PICK THE CALL WE HAVE SAID TO EDWIN ASLO THIS IS THE PROBLEM WE HAVE SPOKE TO UR STAFF ARCHANA ON 14TH AND MEENAKSHI AND OUR COMPLAINT NO:096039 & 1116440 BUT NORESPONSE, EDWIN SAID THAT IT WILL DEACTIVATE WITH IN 24HRS)BUT WE WAIT FOR 2DAY NO ONE CAN CALL FOR US.
6. NATHAN- 03/08/09 AGAIN WE CALL TO CUSTOMER CARE (NATHAN PICK THE CALL HE ALSO SAID THE SAME OUR HIGHER OFFICER WILL CALL WITHIN 2HRS)
7. SYED- 09/08/09 12.10PM
8. GOPI- 15/08/09 08.20AM
9. IN BETWEEN THEY HAVE REFUND THE MONEY SOME 2 TO 3 TIMES
10. RAJESH- [protected] FROM CUSTOMER CARE (HE CALLED UP WE INFORM TO HIM THAT WE HAVE SPOKEN WITH THIS GUY. HE SIMPLY SAID NO ONE DIDN’T TELL THE PROBLEM, SORRY SIR WE WILL REFUND THE MONEY WITH IN ONE DAY) HE ALSO REFUND THE MONEY BUT NEXT 2DAY AGAIN THEY HAVE TAKEN 20RS IN MY WIFE MOBILE
11. RAJESH CALLED UP 4 TIMES BUT NOT THE SAME DAY
12. PREVIOUS MONTH I DIDN’T NOTE. ON AUG-09 1rs BARRED, 13-SEP-09 10rs BARRED, 05-OCT-09 20rs BARRED, 15-NOV-09 15rs BARRED
Such a bad customer care I never seen in my lifetime. U guy growing by us and your cheating us. Unnecessary it is charging monthly. I don’t have a problem in my number ([protected]); I have a problem with my wife mobile number, Call for me for the further clarification
Kindly please take some action on this complaint. I’m expecting u will be call back 2 me as soon
THANKING YOU
Warm Regards
VK.MANIKANDAN
([protected])
Myself MANIKANDAN ([protected]) I’m one o[censored] r customer. I & my family using aircel network past 7 years (not the same number). I didn’t have any problem in your network, but past 6month my wife facing a problem in u r add-on pack (dialer-tune). We are continuously completing to u r call center but they simply said we r really sorry sir, we'll check it out and we'll get back to u are our Sr.manager will speak with u within 24hrs, but still they didn’t call me. this is happened long long back, but still I didn’t get any reply.iam not simply blaming, I was suffered by this peoples and I’ll raised lot of complaints to their customer support, but there is no response in your side, weekly their taking 10rs and the 2nd day again there are taking 20rs.we don’t need the dialer tune please cut are delete, if I’m blaming u then why should you have to refund the money. Your people refund the money at-least 3times to me. Even I have some voice recording also, find the below mention names and the complaint no’s
1. ARCHANA- 14/07/09-undt-58273(complaint no: 096039, message delivered time: 10:48am
2. PRABU- 28/07/09 (OUR OFFICER WILL SOON GET BACK TO U)
3. MEENAKSHI- COMPLAINT NO:1116440
4. IMRAN- COMPLAINT NO:1110860
5. EDWIN[protected].52PM (WE CALLED UP HE PICK THE CALL WE HAVE SAID TO EDWIN ASLO THIS IS THE PROBLEM WE HAVE SPOKE TO UR STAFF ARCHANA ON 14TH AND MEENAKSHI AND OUR COMPLAINT NO:096039 & 1116440 BUT NORESPONSE, EDWIN SAID THAT IT WILL DEACTIVATE WITH IN 24HRS)BUT WE WAIT FOR 2DAY NO ONE CAN CALL FOR US.
6. NATHAN- 03/08/09 AGAIN WE CALL TO CUSTOMER CARE (NATHAN PICK THE CALL HE ALSO SAID THE SAME OUR HIGHER OFFICER WILL CALL WITHIN 2HRS)
7. SYED- 09/08/09 12.10PM
8. GOPI- 15/08/09 08.20AM
9. IN BETWEEN THEY HAVE REFUND THE MONEY SOME 2 TO 3 TIMES
10. RAJESH- [protected] FROM CUSTOMER CARE (HE CALLED UP WE INFORM TO HIM THAT WE HAVE SPOKEN WITH THIS GUY. HE SIMPLY SAID NO ONE DIDN’T TELL THE PROBLEM, SORRY SIR WE WILL REFUND THE MONEY WITH IN ONE DAY) HE ALSO REFUND THE MONEY BUT NEXT 2DAY AGAIN THEY HAVE TAKEN 20RS IN MY WIFE MOBILE
11. RAJESH CALLED UP 4 TIMES BUT NOT THE SAME DAY
12. PREVIOUS MONTH I DIDN’T NOTE. ON AUG-09 1rs BARRED, 13-SEP-09 10rs BARRED, 05-OCT-09 20rs BARRED, 15-NOV-09 15rs BARRED
Such a bad customer care I never seen in my lifetime. U guy growing by us and your cheating us. Unnecessary it is charging monthly. I don’t have a problem in my number ([protected]); I have a problem with my wife mobile number, Call for me for the further clarification
Kindly please take some action on this complaint. I’m expecting u will be call back 2 me as soon
THANKING YOU
Warm Regards
VK.MANIKANDAN
([protected])
Hi Kabir,
Thanks for the reply, I activated this DND service on 16th Sep, 2009 and of course got an acknowledge number for that. When I called customer care service couple of weeks back, they told me that DND service got already activated and will not be receiving any more calls from their marketing people. But Still I am receiving almost 8 calls/day (Particularly from Dialer tone section). If you may want, I can provide you the acknowledge number for the activation of DND service. I did complaint regarding this in Aircel Store too! They told me, they would be sending this to the concern department, that’s all! But still I continue to receive calls from Dialer tone marketing people. Even yesterday I talked to Naveen Balakrishan (one of the supervisors), but as usual he replied me that he would be sending the mail to the concern department. I wanted to talk to their manager, but he was not allowing me to do that.
Thanks for the reply, I activated this DND service on 16th Sep, 2009 and of course got an acknowledge number for that. When I called customer care service couple of weeks back, they told me that DND service got already activated and will not be receiving any more calls from their marketing people. But Still I am receiving almost 8 calls/day (Particularly from Dialer tone section). If you may want, I can provide you the acknowledge number for the activation of DND service. I did complaint regarding this in Aircel Store too! They told me, they would be sending this to the concern department, that’s all! But still I continue to receive calls from Dialer tone marketing people. Even yesterday I talked to Naveen Balakrishan (one of the supervisors), but as usual he replied me that he would be sending the mail to the concern department. I wanted to talk to their manager, but he was not allowing me to do that.
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
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Aircel — Calls from Aircel marketting people
Im using Karnataka Aircel number([protected]). I have already enabled DND(Do not disturb service) 3 months back, but still getting dialler tone calls from Aircel marketting people atleast 8 times/day. Almost everyday I used to call customer service and talk to one of the supervisors(Naveen Balakrishan) regarding this, but not getting proper response and still facing the same problem.