Aircel — Deactivation without notice

Address:

Dehradun, Uttarakhand

I have an aircel prepaid no [protected]. Today I got a message for resubmitting my documents and immediately after that my connection was deactivated. I understand that verification/re-verification is an important process for security concerns and we as responsible customers always cooperate. But what is the meaning of immediately deactivating? How do I know that I need to resubmit my documents if nobody informs me?? Once you inform through sms or call you need to atleast give me a days time. I am highly offended by this irresponsible act of yours of immediately deactivating my number as soon as a sms is sent and there has been no information prior to this. There is no mention where to submit documents, as if it is my responsibility to collect addresses for submission. This is pathetic customer care. And the customer care number says that we are upgrading, please call after 6 AM !!!!!

I am fully aware of telecom policies and established norms of service provider-customer relations. I thought of immediately submitting going and submitting my documents since remaining connected with people is of prime importance for me. But on second thought this act of customer handling of deactivating without proper notice has questioned my belief on Aircel and I am now contemplating on going to appropriate forums. I expect that at least you will have the courtesy to reply back to this.

D.B.