Aircel — DEDUCTION OF AMOUNT

Dear Sir,

I would like to inform you that on 2nd Feb' 2010 at around 1O' clock I got a call from AIRCEL customer service about their various scheme. Initially when I received the call I was not aware about the call from where it has come. The said number is [protected] & the same is being sent to you for your reference. I simply told them that I don't want their services(Like dialer tune, missed call alert etc.) for what they have requested to me. At around 3 O' clock they have deducted Rs 30/- + Rs15/- = Rs 45/- from my prepaid balance amount. I really shocked the way they have deducted money from my prepaid balance amount without my consent.

Further, I did more than 4 calls to cusomer care of AIRCEL & finally lodge a complaint about my deduction as I was not opted for those services. Here I have mentioned the said complaint no.[protected] for your reference. But till date I have not received any response from their side. I request you to take proper action on it & reimburse my money back to my account.

Regards
Biplab Bhattacharjee
[protected]

Since you don’t want the promotional calls, you can opt for the DND service which will block all such calls ad messages. More over you can visit the nearest Aircel store for further issues.

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Dear sir,

I Recharged my mobile on 10-feb-13 for Rs. 108 it was successful and again after few minutes i recharged a rate cutter for Rs. 57 it also was successful thro my net banking account both are deducted in bank account due to successful recharge, eventhough they deducted again Rs. 57 from my phone balance, so after recharge they net banking amount Rs. 57 deducted it ok but again they deducted from in my phone main balance, regarding this i aked customer care they told me that, you have recharged twice thro net banking once and also from your phone so both are deducted, i said clearly that i dont know the ussd rate cutter code, but they told we dont know, you have beed activated twice. Two times deducted for the same amount for the same rate cutter for the same mobile number.

Tow time deducted my amount once from my bank account another from my mobile balance, for the same rate cutter, same day deducted, i asking A question how it is possible a person to activate a rate cutter thro mobile phone without knowing the ussd code, due to their technical fault they blaming me.

Regards
P. Jayaraj

([protected]) i lost 95 rupees due to your stupid services.when i call to 198 or 121 for complaining its not connecting what a worst services.i hate this aircel customer services ssssssssssstttttttttttttttttttttuuuuuuuuuuuuuuuuuuuupppppppppppppppppiiiiiiiiiii...⇄ AAAAAAAAAAAIIIIIIIIIIIIIIIRRRRRRRRRRRRRRRRCCCCCCCCCCCCCCCCCCCEEEEEEEEEEEEEELLLLL...⇄

oooooooooooo