Aircel — unauthorized VAS

I ve been using Aircel prepaid sevices for the past 6 years for my mobile no[protected] and
for my wife'sno[protected].lately I find that under pretext 0f services like Balaji slogam,
Dialer tone Services they have unilaterally debited Rs 30 to both the numbers on many
occasions.At no point of time did I or my wife opt either over phone or through SMS
for these services. I came to know that many other Aircel users have had similar problem
and the co.adopts dubious method to activate such services.ie They would send SMS about such service and by inadvertantly pressing some button on the mobile it is automatically
activated and cherges ( Rs30/-for thse) debited right away from the account.And every time
one puts a top up card this amount is debited to the account.This is clearly 'Unfair Trade practice'and should be proceeded against.

from
S.Swaminathan
.

Aircel — unauthorized charges

dear sir

My name is Nitin and my aircel mobile no.is [protected]
On 12 April 11
i had received a message that friend zone have been activated on your account and 30 rs was deducted fro my balance but had not send request for friend zone its activated automatically on my no. this happen in the morning and i deactivated it but at night around 11 pm i have received one more message that friend zone have been activated on my no. but i did not send request even this time and again 30 rs was deducted from my account then i complaint on 198 i have received 30 rs but my another 30 rs have be given in my account

they are not responding to my complaint

Dear Customer,

We regret the inconvenience caused. Kindly share the registered name and contact details for the mentioned Aircel number so that we can take your issue further and resolve it to at the earliest.

We assure you that we are committed towards resolving your concern to your satisfaction.

Regards
Aircel Customer Service Team

sir

as i talk to your costumer care excicutive he told me that your serivce will be deactivated and your balance will be revesed but not this thing happen

opposite of it have happen friend zone have activated on my number and 30 Rs. have deducted from my account

so plz do something i cannot afford this thing again and again
plz refund my balance and if you donot do so than i have to take action on it

sir

my alternate number is [protected]