[Resolved] Aircel — Demo card tariff not changed and too slow 2G internet | |||
Im suffering a big problem with 2g gprs.. Even it my demo card which use to be distributed to retailers and in that number my aircel to aircel call rate are going 30p per min but instead other demo number gives aircel to aircel 10p per min... Aircel to other mobile it costing 50p per min for me but in other demo cards aircel to other it costing 30p per min.. In my munber local and national are not free i need to put sms booster but in other demo cards there is free sms.. Regarding this i had gave my number to distributors to change the tariff but replied that they had provided the number in aircel company for the tariff change but i still dint yet got on my new tariff.. All other numbers has been changed to new tariff but why they dint change my number to the new 10p tariff.. Please change my aircel demo card number into new tariff.. Regarding this i had contacted many times to customer carrs and even the assistance but there is no proper reply and no changes in internet service and as well as the call rate services And please resolve me this gprs problem and democard call rates and sms free problem soon and please me a feedback regarding this as sooon as possible...!!! My aircel demo card number is:- [protected] from chennai... Please solve my problems.. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Till now i dint yet got any response or feedback or call from customer care on my number about the resolution of my problems...
My demo number is [protected] from chennai (poonamallee area near sannerkuppam).. And I have gave a complain regarding to change my demo tariff to an new tariff which has provided to all other numbers but they dint yet changed to my number in the call rates of aircel to aircel 10p, other mobil 30p and daily free 200 messages local and national... I got message from aircel today that i.e., dear customer, your concern as per reference number 1-[protected] has been resolved on 19/4/2012. Please call 198 to know detail..so i contacted and asked for the detail they are telling that im already in demo plan only and they are not giving proper response regarding this and they are not changing the tariff of my aircel demO number.. Please give a response and change my demo tariff. And im even suffering alot problem in internet of very slow 2G internet service.. I last recharged of rs.98 for internet pack and its too too too slow internet i have ever seen. Please give me the new tariff plan and change my demo tariff to new tariff it as soon as possible and solve the 2G internet problem also... Im very satisfied with aircel but regarding this problem im not satisfied with aircel and even with aircel demo sims.. I kindly request you to get me rid from these problems...
No responce from aircel.. They said that they will clear my problem and they will change my demo tariff today by 3 pm but they dint yet changed i called customer care and they said they will transfer my call to higher executives specialist and tel them to change and they will surely change for you and the executive transferrd my call to higher, it was giing a recorded tune that please hold on line nearly i was hold on call for 30 mins but they dibt atten my call and automatically the call ha got disconnected... Aircel is worst company, they never do the thing they promise to do and also the customer care is giving no response..
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
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We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team