[Resolved]  Aircel — excess billing

Hi,

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Thanks! 
Team Aircel India 

Hi,

Hope your issue has been addressed by our Member Relation Executive. Please let us know in case you have further queries.

You can also get in touch with us at https://twitter.com/Aircel


Thanks!
Team Aircel India

Dear Sir,
I am a customer of aircel for more than six years holding mobile No.[protected]. My Relationship number is[protected] . During the first week of May 2012 I travelled to Australia for 22 days. Therefore I requested Mr.Abhiram ([protected]), my aircel relationship manager to activate international roaming on my mobile which was actually activated on 7th May 2012. The details of the call charges were sent by Abhiram which I am reproducing herebelow:
Roaming Rates in Australia(Rs/min): Calls within Australia :90, To India or other Countries:285, Incoming:125, SMS outgoing :15, SMS Incoming Free, GPRS (on available network):5.50 per 10KB.For aircel Postpaid customers.
Though I activated roaming except for few SMS I have actually not made any outgoing calls or received any incoming calls as there was no need as I was staying in my sister’s residence in Australia I returned to India on 27th May 2012. On my return, I was shocked to see my bill for the period 26.04.2012 to 25.05.2012 for an whiffing amount of Rs.15715/- (Rupees Fifteen thousand seven hundred and fifteen only) . I immediately contacted my relationship manager and expressed my grievance over the excessive billing who assured me that he will look in to the issue and get back to me after a week’s time. Time was running and once he said that there was a possibility of accidental activation of the voicemail box which could be one of the reason for such a huge bill and also he assured that he will see to it that he will waive the outgoing call charges also after taking up the same with higher-ups. This would also amount to unfair trade practices as the rates prescribed no where states about the activation of voicemail box . In any event the same cannot be done wihtint my written consent. Whenever I called Mr.Abhiram for a feed back he assured me that he will get back to me within a day or two.In the meanwhile he also advised me to make a payment of Rs.1, 500/- until he resolves the issue of excessive billing .Accordingly I made a payment of sum of Rs.1, 500/- (Rupess One thousand five hundred only) towards the above bill.
I was awaiting a revised bill from aircel but only to face another hefty bill for the period 26.05.2012 to 25.06.2012 for a sum of Rs.24, 903/- (Rupees14215 towards previous bill and Rs.10687.93 towards present Bill ). Immediately I contacted Mr.Abhiram, my relationship manager only to be told by another colleague that he Is on leave and joining duty by 09.07.2012.
I am really aggrieved by the manner in which Aircel is treating its customers. Inspite of escalating the issue one and half months back it remains unresolved till date. Except for sending the bills mechanically no effective steps have been taken to find out the reason behind excessive billing . It is now for aircel to come forward to redress my grievance within a week of the receipt of this mail failing which I ll be left with no option but to take this issue in Public to get to work out my remedy. It is also your duty to ensure uninterrupted services to my mobile until the issued is resolved.Hope you will act fast.
Regards
A.Balaji

Dear Sir,
I am a customer of aircel for more than six years holding mobile No.[protected]. My Relationship number is[protected] . During the first week of May 2012 I travelled to Australia for 22 days. Therefore I requested Mr.Abhiram ([protected]), my aircel relationship manager to activate international roaming on my mobile which was actually activated on 7th May 2012. The details of the call charges were sent by Abhiram which I am reproducing herebelow:
Roaming Rates in Australia(Rs/min): Calls within Australia :90, To India or other Countries:285, Incoming:125, SMS outgoing :15, SMS Incoming Free, GPRS (on available network):5.50 per 10KB.For aircel Postpaid customers.
Though I activated roaming except for few SMS I have actually not made any outgoing calls or received any incoming calls as there was no need as I was staying in my sister’s residence in Australia I returned to India on 27th May 2012. On my return, I was shocked to see my bill for the period 26.04.2012 to 25.05.2012 for an whiffing amount of Rs.15715/- (Rupees Fifteen thousand seven hundred and fifteen only) . I immediately contacted my relationship manager and expressed my grievance over the excessive billing who assured me that he will look in to the issue and get back to me after a week’s time. Time was running and once he said that there was a possibility of accidental activation of the voicemail box which could be one of the reason for such a huge bill and also he assured that he will see to it that he will waive the outgoing call charges also after taking up the same with higher-ups. This would also amount to unfair trade practices as the rates prescribed no where states about the activation of voicemail box . In any event the same cannot be done wihtint my written consent. Whenever I called Mr.Abhiram for a feed back he assured me that he will get back to me within a day or two.In the meanwhile he also advised me to make a payment of Rs.1, 500/- until he resolves the issue of excessive billing .Accordingly I made a payment of sum of Rs.1, 500/- (Rupess One thousand five hundred only) towards the above bill.
I was awaiting a revised bill from aircel but only to face another hefty bill for the period 26.05.2012 to 25.06.2012 for a sum of Rs.24, 903/- (Rupees14215 towards previous bill and Rs.10687.93 towards present Bill ). Immediately I contacted Mr.Abhiram, my relationship manager only to be told by another colleague that he Is on leave and joining duty by 09.07.2012.
I am really aggrieved by the manner in which Aircel is treating its customers. Inspite of escalating the issue one and half months back it remains unresolved till date. Except for sending the bills mechanically no effective steps have been taken to find out the reason behind excessive billing . It is now for aircel to come forward to redress my grievance within a week of the receipt of this mail failing which I ll be left with no option but to take this issue in Public to get to work out my remedy. It is also your duty to ensure uninterrupted services to my mobile until the issued is resolved.Hope you will act fast.
Regards
A.Balaji

I have a voice plan connection of 199 rupees with Aircel company. There are no additional plans or services attached to it. However from the past two months the bills are amounting to 1450 and 2010 Rs respectively. we are not sent any kind of communication and do not get any answers from the call center as well. Customers are duped