[Resolved] Aircel — excess charges and misleading information | |||
I mahavir mehta,have done recharge of one India nation plan for rupees 34 on my aircel mobile no [protected] under which incoming is free and outgoing charges is 1 paise per second as per online aircel website (https://epayment.aircel.com/online-recharge) but they are charging me 1.5 paise per second since last 1 month saying that their policy has been change but information on website id something different when we recharge online. my second complaint regarding misleading information on aircel website. i had done recharge of rupees 19 sms pack but they are saying that such pack is not working when you are in roaming. under the pack i have 100 national sms free hence it should be allowed during roaming also but they are not allowing. the information regarding such dis allowance should be placed at online recharge website of aircel. now they should either allowed me the sms pack to be used while roaming or refund the amount they had charged. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Pavan,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
even after posting my complaint on this website, i received no call from aircel side for the grievances i have. how can a company claim that they are consumer friendly and giving priority to consumer satisfaction when they are not contacting or giving satisfactory reply to its consumer.
i have decided to opt for number portability service as company is not responding for my grievances.
mahavir mehta
i have decided to opt for number portability service as company is not responding for my grievances.
mahavir mehta
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clear policy and transparency regarding tariff plans is the need of thehour.