Aircel — Excessive charging

Address:

Chennai, Tamil Nadu

To start with, its a displeasure being with any mobile service providers. Everybody fleeces and takes the customers for a ride. People are cheated. Excess charges, rude behaviour, improper solution, sticking to their point and not ready to listen to customers' woes are a few among many issues I have faced with Aircel.

This February, I had requested to activate 3g. I called the customer care to confirm and was informed about that I will be in demo period for 2 weeks with a max download data of 250 mb. This was on Feb 11. I, promptly, called the customer care on 25th and asked them to put me on to the 202 pack that has a max download data of 500 mb.

I got the shock of my life when I saw the bill. I was charged for the data during this demo period. When I called the customer care, I was told that it was their mistake and they would adjust the charges in the forthcoming bills. I informed my bill amount does not cross Rs.400 each month and I have to wait for another 4 months to get this adjusted. I said I would rather not pay the entire amount and just pay for the services alone that I used. The executive took a complaint and in a day or two, I received a call from Aircel informing me that I used the services and I was supposed to pay. The executive says this demo period was applicable only for first time activations and not for second time activations. That was news to me in the first place. The executive said 3g was first activated last April. That was when it stuck and I said, I received a promotional sms from Aircel stating 3g was activated free of cost. Later, when the customer care called me to confirm, I straight away refused saying how can this be activated without even asking me. I told I was not interested in using 3g at that moment and asked them to deactivate it for which they said I have to call another number for deactivating. I asked why should I call when I did not even request for the service.

No customer in Aircel will have first time activation since If you have a 3g enabled handset, 3g would have been activated already by Aircel. The demo period is an eye wash, just to lure people. Customer care would not inform us about the activation before hand. Why is there no transparency? Cheating customers have become the walk of life.

The complaint is still active and they are not ready to hear to my woes and want me to pay it. People, beware of Aircel.