[Resolved] Aircel — Frequent deduction of BALANCE | |||
AIRCEL service provider deducts money from main account balance in the name of Value Added Services (VAS) without the consent of the customer. They will activate the VAS from their system. As soon as the customer recharge the TOP-UP, they will send the SMS stating that we have activated or subscribe such and such services for a week and Rs 7 is gone. Services like, WLoss, Shayari Pack etc which does not mean anything to us. And, for those who do not wish to subscribe the dialer tune, they are there to activate and deduct Rs 30 per month. And if your account balance is less than Rs 30, their system will auto activate the service for one week again and deduct Rs 7. Not only this, I was in need for BB Services so, I subscribe the BB Internet pack for one month and Rs 399 was charged for the service. I received the confirmation SMS, and my service was valid for 1 month. My remaining balance was Rs 142. And the worst part began again, within 2 hrs, I received another SMS stating that I have successfully activate my BB services for 1 week and again Rs 99 was deducted. I made a complain to 198 and talk to the customer care executive and made a complain registration bearing registration no. 1-[protected] of 25/1/2013. I was told that their system is such a way that I need to deactivate whatever service i was subscribing or else the system will activate as soon as I have the BALANCE. Here, I would like to mentioned that I have already activated BB service for 1 month and how can the system activate another service of 1 week and charging twice for the same service? And, that service for 1 week is over today and my service for 1 month is also gone now. AIRCEL is collecting money from lakhs of customer in the name of value added services, the sum they are collecting per customer is just Rs 7 per week, and most of the consumer does not care for such a small amount, however, collecting such amount from a large number of consumer will amount to a huge sum. It is not less than a SCAM. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
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Aircel — ACTIVATING THE SERVICES ON THEIR END AND DEDUCTING THE MONEY FREQUENTLY
Aircel is one of the worst Services I have ever used in my Life.They do a promotional calls on their end and activate the Services without even taking your concern.They have activated Music On Demand and Callertune from their end.
Every month they do the deductions and dont even listen to you if you give a call to Service desk.Everytime the say that they are forwarding the Call to their Senior person and cut the call instantaneously.
Mr Om,Mr Saurabh and Ms Kaur have done the same things.They dont even listen your voice.
I have used so many services till date.But will say that it is the worst service I have ever used.
I will change my Service Provider in accordance to Number Poratbility.
DONT GO FOR AIRCEL ever in your life.
I call up the customer service (198) and ask for the supervisor, I was told to stay on hold while they connect me to their SUPERVISOR, my call was dropped 2 times and on the third time I was told that SUPERVISOR is not available and I was told to call back again after 2 hrs. Hah... what a service you are providing AIRCEL?
Hi
We regret for the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at www.twitter.com/Aircel_India
Thanks!
Team Aircel India
We regret for the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at www.twitter.com/Aircel_India
Thanks!
Team Aircel India
I have notice that frequently my balance get reduce without any cause.
When I called them they do not provide the reason clearly.
Case: I have recharged on Friday with Rs128 for internet access and Rs 60 for top up but when I tried to access data, balance got cut down from Rs 60 to RS 0.05 .
When I called at coustomer care no, first time they told me that my phone is 2 G and I recharged with 3g plan.
Second time I tried to connect again, I describe the problem, then call receiver pass it senior associate, first he told me what junior member told me.then he told me 3g got activated from my Thursday thatswhy it was happening and he disconnect my phone.
Both are contradict.Plesae resolve my issue.
When I called them they do not provide the reason clearly.
Case: I have recharged on Friday with Rs128 for internet access and Rs 60 for top up but when I tried to access data, balance got cut down from Rs 60 to RS 0.05 .
When I called at coustomer care no, first time they told me that my phone is 2 G and I recharged with 3g plan.
Second time I tried to connect again, I describe the problem, then call receiver pass it senior associate, first he told me what junior member told me.then he told me 3g got activated from my Thursday thatswhy it was happening and he disconnect my phone.
Both are contradict.Plesae resolve my issue.
I am using Aircel cellular (Tamil Nadu) from past one year.
My mobile number is +91 [protected]
From last couple of months, whenever I am recharging my number, the service provider is deducting balance (talktime) from my account without any informations or any intimations.
Whenever I call to the customer care, there is no proper response (they simply say some value added pack is activated) and disconnect the call.
It is not the first time, it happened many times and am fed up with the service provider.
Please help on this issue to be fixed.
My mobile number is +91 [protected]
From last couple of months, whenever I am recharging my number, the service provider is deducting balance (talktime) from my account without any informations or any intimations.
Whenever I call to the customer care, there is no proper response (they simply say some value added pack is activated) and disconnect the call.
It is not the first time, it happened many times and am fed up with the service provider.
Please help on this issue to be fixed.
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Aircel — Dialer Tone activation without any confirmation and Balance deduction
I have switched off my mobile for charging on[protected] around 1P.M.;when I switched on it after 2.30hrs around 4P.M. I just got an messages of dialer tone activation and I also found that 30rs. was deducted from my balance.I just called customer care twice but they disconnected my call.Now I am trying again to contact them but I am unable as the call is automatically disconnected.I just want my deducted amount back.