Aircel — frequent Deduction of balance.

Address:

Hyderabad, Andhra Pradesh

Hello,
I am now quiet fed up with the Aircel as they frequenlty keep deducting balance.I currently have a prepaid connection with Aircel with the number [protected].These guyz had deducted my balance everytime i recharge.
I have been there customer from the past two years but never had any sort of problem. Now on the on 28/01/2013 these guyz had deducted 20 Rs from my balance which they accounted to being the activation charge for some kind of 'Namita Pack' of which i never even have heard of, and when speaking to the customer care about it thay said that it was activated bt my side because i had used its wap portal, whereas the truth is that i never even have opened their wap portal. Even after many complains i was never refunded my balance.
After the previous one my balance left was 0. but then on the 31st when i had to recharge my account i called the customre care if there was any such pack active and if they would cut my balance again... The exective said No. He also said that there was no pack currently active.. Then when i got my phone recharged.They instantly cut an amount of 30 Rs from my balance which they acounted nw for 'Shayari Pack' again which hadn't been activated by me. this time when i called the customer care, they agreed to the fact that it was their mistake and the balance would be refunded within 24 hrs because the service was activated by them. But after 24 hrs when i called them they told a different story that the pack was activated by my side and they would not refund the balance.When i tried to reach their supervisor the call everytime gets disconnected.

This is the worst network i have experienced with. I request if you could try and help me out to get back my refund.

Regards,
Vishal Mangwani.
[protected]