Aircel — Friend zone activated without my request and my money was stolen by Aircel. I need refund

Address:

Tamil Nadu

On May 30th 2013, at 10.04 am I received a message that "Aircel Freind zone is activated at Rs.30. You will soon start receiving the alerts everyday for 30 days". I was shocked because I didnt activate that.

Then I tried to call Customer care. The IVR told that all the executives are busy and try again. After a reasonable time interval i tried but the same response.. I tried several times and got irritated. Immediately i tried with another aircel number customer care is connected with no waiting. I think this is also a trick to avoid such complaining customers to retain the stolen money.

After connect a person spoke me. That Irresponsible executive repeatedly saying same answer without hearing what i am telling. He is speaking like robot. Speaking like damaged record disk...

I said please help to deactivate and refund... Suddenly he unsubscribed on 2.02 pm and told refund is impossible. while we speaking, he pretended like no signal... I am not get you sir ... I cant hear you sir... Are you there sir... and he cut the call. But still I am on the line and telling Hello Hello...I can hear, speak speak... That cunning executive cut call by plan... Very worst event by Aircel Customer care

After some times, Again I tried from another number, some other guy attended and said it was activated through IVR. I argue with him I was not received any call like that from aircel because i was registered in DND and I didnt call to that Friend zone number.. But he also repeated the same thing that is it is only activated through IVR without understanding what we were say..

Please train your Customer care executives how to speak with customers. I am a customer with aircel for more than 5 years. Its Annoying..

After a force he took complaint and my complaint id is 1-[protected]. I dont know how he took complaint but this is my original complaint. Without my request Friend zone service is activated and this should be de activated and i want refund.

I know that compliant number is enough to follow and resolve complaint.

after i checked aircel website, there is lot of confirmations and steps to activate friend zone. But i did nothing on those steps. How come possible to activate?

Because of those Customer care executives, I registered my number to PORT through MNP( porting code DT733352) . If my problem does not solved, I will migrate surely.

You can check all my call list to know such special number call is received or dialed.