[Resolved]  Aircel GSM, Orissa — Recharge Successful but recharged amount does not credited.

Address:Odisha

Dear sir, My self Budhibaban jena and i am a aircel prepaid customer of orissa. I had recharged my mobile number which is [protected] by rs 68 through online(web recharge) on 15th february 2012.Before recharging i have 0.01 balance in my account.When recharge successful,i got a sms on my number like this- 207:Transaction numberORR[protected] to recharge 68 INR is successful.please check your balance.free gaane bajao![protected]@rs3/min for dialer tunes. sender:DD-Etopup. When i check balance,the recharge amount does not credited to my account and my balance was 0.01 as before.I have not received any balance to my account yet. I had recharged Rs 68 through online because i had seen a pop up screen on your website which is aircel.com that recharged with rs 68 through online and you will get full talk time in ur main balance.Therefore i request to the concern authority to look in to the matter and do the needful.Thanking you, Budhibaban jena
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Aug 13, 2020
Complaint marked as Resolved 
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"Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team"

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