[Resolved] Aircel India — Speed Deduction after 500MB

mohandebnath9

from Ramanayyapeta, Andhra Pradesh

Address:

North 24 Parganas, West Bengal

With due respect
I would like to inform you that I am having a Aircel connection whose number is [protected].
Every month I have recharge INR 128 3G Internet plan. I got 500MB 3G data and extend 500MB it's unlimited 2G plan.
Aircel India company policy after complete 3G, your speed is deducted 128kbps in 2G plane.
When tried to use that 2G data i got downloading & Uploading speed of just 10Kbps - 30Kbps on both time.
I have called customer care and send the email customer care office at long long time but not response my problem.
I'm suffering problem every month when complete 3G 500MB data.
So its my humble request that you please solve my problem as soon as possible.
Thank you
Mohan Debnath
[protected]

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Aug 7, 2021

Complaint marked as Resolved

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India