Aircel — fake service of aircel with 349 plan

Address:Jajpur, Odisha

Dear sir,

I SK ALI AKHTAR ANJUM having mobile no [protected] . i got message from aircel office that there is a offer on recharge 349 u will get aircel to aircel unlimited free for 60 days and 2GB internet free. after getting message i m recharge on[protected] of rs 349. exactly after 30 days means on[protected] morning when i am talking
i see that there is my aircel to airce balance is 3500, it will charges one rupies per minute . after seening this i am calling to the aircel customer care the caustomer executive said there is some problem on free calls from aircel to aircel thats why aircel will give u this amount this amount will become zero after 24hour and u will get the unlimited free service after 24 hour. on[protected] morning when i am start internet aircel will deduct 6 rupies from my main balance after seeing this i am again calling to the aircel customer care and i am asking why aircel deduct my 6 rupies from my main account they said that u have charge for internet on 349 recharge u only get one month internet
but 60 days unlimited free this is the secound time customer executive said that u will get the 60 days unlimited free
, this problem will solve within 24 hour.

BUT on[protected] morning when i am calling to the customer care and asking that why not my unlimited free is updated on my account the executive said new thing that, this offer is unlimited for one month and 2nd month u will get 3500 minutes and one month internet only. after listning this word from customer executive i m saying that why sir aircel will send us the sms for 60 days free they said that this is the offer why you are not asking customer executive before recharge i said that sir on[protected] and[protected] your executive said that it will be update for unlimited free within 24 hour and the aircel to aircel free amount given by aircel it will become zero. what a fake service is given by aircel. i hope sir u will take serious decession on aircel and give rights punishment to aircel .
they are cheatig the customers by giveing this types of message . and sir they are also giveing wrong information to the customer . if its not unlimited free for 60 days why they are sending the message kindly sir take serious action on aircel. thank u

Regards
Akhtar
[protected]
orissa
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

"Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team"

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information