[Resolved]  Aircel — no response from customer care & pay for customer care

Address:

Karur, Tamil Nadu

hi sir/madam,
am silambarasan my mobile number is [protected].i recharged for pocket internet service on 27/7/10 at 9.00 pm.but there is no activation for an hour.so i registered a complaint and the service request no is[protected].in order to know the status of the complaint they asked me to call customer care.so i made a call on 28/7/10 around 10.00 am,but there is no response from the customer care. from that time i have called thrice but there is no response.i have been waitin for 3mins,2mins and 3 mins respectively but they charged me 50 paise for every call.am a aircel customer , am calling aircel customer care then y i have to pay for these calls.customer care is to provide service for the customer not to get charges from that too.its a not fair.then wats t need for customer care.better throw it.no need of customer care.am i listening to any songs for setting a dialer tune,am complaining about their service ,for that we have to pay ?.one more thing they didint provide settings for internet but they will take the timimg from the moment i recharge with pocket internet.so i will be losing two days of service. its sure aircel going to lose their customer if its going on like this.i hope they will take neccessary steps as soon as possible