Aircel — activation of friendz chat service without permission and balance deduction

Address:

East Delhi, Delhi

DEAR SIR,
I AM USER OF AIRCEL MOBILE AND MY MOBILE NO. IS [protected]. ON 13TH APRIL 2010, 8.23 PM, I GOT A MESSAGE FROM 57000 THAT AIRCEL FRIENDS ZONE HAVE BEEN ACTIVATED AND 20/- HAS BEEN DEDUCTED FOR 20 DAYS FROM MY MOBILE. I COMPLAINT ABOUT IT VIA COMPLAINT NO.[protected] TO CUSTOMER CARE EXECUTIVE AJIT KUMAR ABOUT IT, HE TOLD ME THAT MY COMPLAINT WILL BE RESOLVED TILL 17TH APRIL. ON 20TH APRIL I ASKED ON CUSTOMER CARE ABOUT IT , HE TOLD ME THAT THIS SERVICE IS ACTIVATED BY ME NOT BY THE COMPANY, SO THE CO. WILL NOT REFUND MY MONEY (20/-).
SIR PLEASE TAKE AN ACTION AGAINST THIS COMPANY BECAUSE THEY DEDUCTED 20/- AS THEIR WISH AND MAY BE ANOTHER DAY THEY WILL DEDUCT WHOLE AMOUNT FROM MY BALANCE OR OTHER CUSTOMER`S BALANCE. PLEASE TAKE AN ACTION IMMEDIATLY.
THANX AND REGARDS
VAIBHAV MAHESHWARI
MOB-[protected] & [protected]