Aircel Mobile — Change of Plan | |||
I have an Aircel prepaid sim connection from Bangalore, Karnataka. I am Aircel subscriber from 2011. I got into a Prepaid Plan of Rs 77 on 28/02/2013 @ 13:59 from an Aircel Franchise outlet (Koramangala) in Bangalore. As per the plan I should have availed this service till the validity gets over, which is of 90 days. On 12th Apr'13, I noticed that my calls are getting charged higher than the schedule plan. Immediately on the very next day i.e.13th Apr'13(Sat), I walked into to Aircel Franchise Outlet (Koramangala) & registered a compliant; the Reference no is 1-[protected]. I got the message in my cell inbox that the company will revert back by 15/04/2013. But nobody contacted me, I walked again into the same Aircel store after 3 days i.e on 16/04/2013 presuming that being 14th Apr (Sun) as non-0working day. Again I registered the same compliant & got another customer Reference Number 1-[protected]. This time I got a message that they will revert back to me by 17/04/2013. On 20/04/2013, I walked into the same Aircel store again to inquire about my compliant status. The Aircel staff sent some mails to concern technical department & assured me that by Mon i.e.22/04/2013 it will be resolved or if not then, to call Aircel Escalate team. I called Escalate team on Mon. & he asked me to follow-up the matter back by evening. By evening I couldn't call them as I was busy with my work. Now I am trying to call them the call doesn’t reach them at all. I am really frustrated. The next problem is, I have already registered myself with NCPR & my Reg. No. is D[protected]. But still sometimes I get text message about some promotional & advertisements. Most recent ones were yesterday whereby I received a text from a mobile no. +91-[protected], I got this scam text stating that I have won 2.35 Cr. as my cell number was select into some lottery draw. Even I received a text from a mobile number +91-[protected], regarding the advertisement of sale of land. I am not sure that these numbers are registered under for promotional adverts but as per the TRAI, no number can advertise unless they are registered ones. More over how can I receive these text messages when I have already registered under NCPR? I hope all my problems get resolve soon. Regards, Alex Jacob Mob: +91-[protected], e-mail id: [protected]@yahoo.co.in Was this information helpful? | |||
 3 Comments | |||
Comments
I think you should visit the store again and report this issue. There must be some technical error which has caused such problem. Once things are clarified I am sure all your issues will be sorted.
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
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Aircel cellular — plan not changed
sir,my mobile no - [protected], complaint no - 1-[protected]
with reference to the above, i wish to inform you that iam the aircel postpaid customer for the past 10 years.
On december 27th after i made the payment i have given a plan change request (pay per second 225 + SMS top up Rs.33) to the annanagar cell city office. He asked me for a id proof, so i've given a xerox copy too. The officer told me that the plan will change from next billing cycle.
So after jan 20th i called the customer care and i 've checked with your officer regarding my plan change, your executive confirmed that your plan has been changed to pay per second plan.
But on feb 24th i have received your bill with my previous plan of CBP 499. Immediately i called your customer care centre and i was in a line for 28 minutes after 3 disconnections i catched your executive and i complained about my plan change issue and the bill which i have received on feb 24th for the payment due date of feb 25h.
The executive registered the complaint, and he asked me to wait till febraury 25. But i didn't get any response.
On Febraury 26 again i called your customer care centre, the executive promised me that, i will arrange a senior officer call to you within 15 minutes regarding this issue.
But i didn't receive any call still now.[protected]
So today after i go through my bill backside, i 've seen a nodal officer's number. Immediately i called you 15 times, but there is no response, no one is picking the call.
I think this is the right time for me to file a case in a consumer court.
Gokul