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[Resolved]  Aircel Mobile Network — friends zone service always activated without permission.

Respected sir/madam
I want to complain against aircel for their cheating service. I always get a sms whenever I have balance that my friends zone service is activated and my balance is deducted. I always unsubscribe the service and get a confirmation message that service is deactivated. I had also subscribed to DND SERVICE.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet

Comments

These automated service cannot be activated without authorization, there must be some initiation for the customer. As such ask the Customer care to deactivate the same and you can get the DND service activated, which will stop all unwanted messages and calls to your number.
Dear Mr. Khan,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.

You can also get in touch with us on [protected] for more information about the amount deduction.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
we are facing network problem from last six month but you are not responding our complain.. only 1km distance from aircel tower but still we are always in not reachable... please do something as soon as possible...

My Name : Jehir Islam
Vill : Monipurtup
PO : Mulankata
PS : Raha
Dist : nagaon (Assa)
Contact : email: [protected]@yahoo.com
cell : [protected] (M)
[protected] (M)
aircel friends zone has been activated automatically without my permission, i want to deactivate this service right now. i have called 57000 but doesn't get any response. tell me the process to deactivate this service.
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please say me how to deactivate friendship message from aircel
dear,
sir/madam
i have a aircel connection with the number [protected] Which i'm facing the network problem since from date of sim activation more than one year every time the phone shows in e, ergency mode as soon as i come out the network will be there if i enters to my shop it wil show emergency
my address is where i'm facing the problem is #87, sharief complex' Arunachalam mudaliar road, Shivajinagar
Bangalore-560051

my alternate number is [protected]
my name is muhammad

Aircel — service activation without authorization

Dear Sir/Madam,

My mobile number is[protected]. First of all a service "Friends zone has been activated on my mobile. When i call customer care i get to know that it can be de-activated only if i call on 570001. But no response comes when i dial the number. So i m stuck. This amounts to cheating. There should be an alternate way if the number is not working .

Regards
Respected sir/madam
I want to complain against aircel for their cheating service. I always get a sms whenever I have balance that my friends zone service is activated and my balance is deducted. My number [protected]..
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Respected sir/madam
I want to complain against aircel for their cheating service.My no is [protected] ... I always get a sms whenever I have balance that my friends zone service is activated and my balance is deducted. I always unsubscribe the service and get a confirmation message that service is deactivated. pls kindly deactivated friends zone..
Hello

Recently i've called to Aircel customer service centre and made a complaint that comedy subscription was renewed. I have not activated any comedy subscription and asked them to provide the details when it has got activated and how it has got activated and how many times it has got renewed. I've got a message with a complaint number 1-[protected] informing that my problem will be resolved by April 13th 2011. Again, I made a call to your customer service centre and got another complaint number (I've not made a note of it). As of today, dated April 18, 2011 the service has not got de-activated and I made a call to your customer service and the executive who spoke to me was harsh and informed that i've activated the service via WAP and the call got disconnected intentionally and I got a message with complaint number 1-[protected].

Is this so called service called Aircel Customer Service, making a customer to call back again and again without providing a response for the complaint nor an excuse for the failed call back, as per the commitment the executive made that the issue will be resolved within the stipulated time.

Everytime, I speak to the call centre, they are giving lame excuse that the network is down so they were not able to rectify and asking 24, 24 n 24 hours time and the thing is the problem didn get resolved even after 4, 5 days.
friend zone is activated in my no without any request sent by my no.my no is [protected].and reduces balance 30.please deactivate it.

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    Customer satisfaction rating
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