[Resolved] Aircel Mumbai — NO refund after the disconnection

[Resolved] Aircel Mumbai — NO refund after the disconnection

C cnjswami from Mumbai, Maharashtra

I have opted for a new connection with AIrcel on16th of April 2009. I was having problem with Their net work net work connectivity in my area. After several complaints I have never received any help from Aircel. To my great annoying Their helpline people were unable to get me any sort of help. When I telephoned them they kept me on hold and subsequently disconnected the line. The Aircel branch in charge of the Thane outlet promised me that somebody will come for the verification of the net work issue, which never happened. All this made me to opt out of the service. Subsequent this I have submitted my application to disconnect my phone on 06.05.09 at AIRCEL thane office with Ms.Deepika- your customer care attendant. They promised me that my deposit will be returned with in short time . But it was surprising to see that I have received a bill for the service I never availed. When approched the telecom appellete authority the refused the refund citing no refund if disconnected with in six months. I feel cheated that this company for their lack of providing net work in my area where i can not use the phone try to rip me off. With regrets and unsatisfied... Thanks and regards Swaminathan Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Jas Arora

You should reach out to supervisors in such a case, or even the nodal officer in your area. Or just try writing an e-mail here http://tinyurl.com/kww5dx

ESHWAR UPADHAYAY

from Mumbai, Maharashtra

My mobile number is ;-[protected]
amount of rs is 30 +30 =60rs
on 20 july
after 2 days i recived 1 sms for missed call aleats reueal
i did the complaint to the costumer care 121 from 121 i get 24 hrs tat
but no any regolution from 121
please my refund 30 rs is deducted from my account
do need full
...Eshwar Upadhayay

saroj

from Patiala, Punjab

hi aircel company. my name is saroj i am transffer the money (Rs. five thousand and five only) in the account of P.N.B bank (a/c no. [protected]) of mr. sachin ahuja. I am interested your aircel tawer. one day i coll in the Chandigarh branch reception on duty miss SANJNA MADAM on this no.[protected].youe company is very famous and good company. but your chandigarh branch staff is very bad dealing in the customer. after deposited the money she is not pick up my phone and other staff asking me SANJNA MADAM is leave for one day but i am waiting for one week.she misguide me then please help me i am interesed your company tawer in my plot.what i do please help me on my ph. no. [protected]. i hope you help me becaue SANJNA MADAM is asking me i am sending the aggrement in the courier and search party come in properly your plot address. she is telling a lie and she is not pick my phone but her phone is working on today. i am waiting for your answer.

thanks

kalpesh.dongare

from Mumbai, Maharashtra

Aircel — charging of bill after disconnection of no.

I was using AIRCEL postpaid no. [protected] which I was disconnected long back. All dues against the no. were cleared but after that also useless company harrising by sending bill on monthly bilss which is wrong.

I bought this matter in front of their vashi store people but they are more dumb that neone can imagine. They promise to reverce the charges but do not make any updation in their record.

Request you to please look into the matter & resolve this issue ASAP please.

Uday Kiran

from Noida, Uttar Pradesh

This is a very strange situation, I would suggest you to visit the store again if possible and try and speak to the senior guys I am sure they are working on your request, it is by a matter of chance that things are not fixed in time.