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Aircel

[Resolved]  Aircel — wrong balance deduction every time

Address:Mumbai City, Maharashtra

Respected Sir/Madam,
I had already submitted a complaint on 1st oct 2011, this is 5th time again aircel charged Rs. 9 and activated some SMS pack. This is ridiculous. I think now i should port my number to some other network.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Sir / Madam,
I have activated an sms pack of Rs.61, validity 61 days (6100 free sms) on 1st aug 2011, & 4th august aircel deducted Rs.38 for MUMSMS38 pack, then i went to customer care 3 times, i got refund. On 1st sept. same problem happened, aircel deducted Rs. 38, then again 2-3 times to customer care, then i got refund. And on third time i was having only Rs.9.20 as balance and again aircel deducted Rs.9 on 14th sept for some sms pack, i again went to customer care again got refund.
And now this is 4th time aircel deducted Rs.38 for MUMSMS38 pack. NOW WHAT SHOULD I DO.
Please help me out.
Name: Naresh Ramina
Aircel No. [protected]
Reply
Dear Customer

We regret the inconvenience caused.Your concern has been noted and escalated for a resolution. We shall get back to you shortly.

We assure you that we are committed towrads helpibg you.

Regards
Aircel Customer Service Team
Reply
Dear Customer

Apologies for the delay. We are looking into your concern with highest priority. We shall get back to you shortly.


We assure you that we are committed towards helping you.

Regards
Aircel Customer Service Team.
Reply

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