[Resolved]  Aircel — Online Recharge Failure

Address:Hyderabad, Andhra Pradesh

Aircel,


Please refund my money of Rs 39 for the online recharge of Rs 39 sms pack, made on 11th july 2012. The money had been deducted from my citi bank account but not recharged in my aircel prepaid account. My aircel number is [protected]. Please do the needful

Wishing your cooperation.

Thanks,
Moin
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team
Hi,

Firstly, I appreciate your quick response.

I was informed by an executive from Aircel that things are clear from their side and the problem is with Citi bank server. I contacted the citi bank executive and they are giving the same reason that the transaction was cleared from their side and the problem is with the mobile service provider. Help me out, please!

Regards,
Moin
Neither the aircel nor the citibank had done anything regarding this till now... neither my account is recharged nor the amount is debited back..
No response since 2 days...

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