[Resolved]  Aircel, Orissa — Irresponsible & Ignorant behavior by customer care

Address:

Odisha

Respected sir,

I was informed by the customer care that on recharge of Rs. 19.00 my all STD calls will be charged @ 30 p/m for these 5 states of C.G, W.B, A.P, M.P & Bihar. I made my number recharged with the same amount on 22-11-11, the successful transaction Id of which is ORR[protected]. Despite of this recharge my STD calls were deducted @ 60 p/m. For your information I'd like to mention that all calls were made to the state of C.G & only one call was made to the state of punjab

Prior to recharge I re-confirmed with the Customer care for this offer & again I was fully convinced by the representative that I can enjoy STD calls @ 30 p/m from my number [protected].

But, after the recharge being made I noticed that calls were charged @ double rate i.e @ 60 p/m instead of 30 p/m & an amount of Rs. 62.50 were debited as excessive amount from my main balance.

When I asked the reason to the customer care, they replied me that the said facility isn't available for my number - [protected] & they can't do anything.

Does it mean that my money was wasted ?

Does it mean that customer care isn't reliable ?

Why I was given the wrong information, & who is responsible for my wasted money.

Even after 14 days, I'm still waiting for a response, though, I was given assurance that with 1 day my problem will be solved.

This is simply ridiculous.

Prior to this complain, I've filed a complain to customer care[protected]
wrote an e-mail to care.[protected]@aircel.co.in[protected]
wrote an e-mail to nodalofficer.[protected]@aircel.co.in[protected]
wrote an e-mail to appellate.[protected]@aircel.co.in[protected]

None of these had shown any interest in solving my problem (to re-credit my A/c with the excessive debited amount of Rs. 63.00.

Now, this is my kind & humble request to look into this matter in person & kindly re-credit my A/c with the excessive amount that has been deducted for the STD calls,
I had made since recharge of Rs.19.00 on 22-11-11. ( Transaction Id mentioned).

Thanking you.