[Resolved]  Aircel — Poor 3G speed

Address:Kohima, Nagaland

Hi,

I'm an aircel customer and i'm using aircel 3G unlimited plan of rupees 1275/- for the past four months and it was satisfactory. Unfortunately, for this month i recharged with the same plan but the speed is reduced to about 128 kbps or below with download of 0.12 kbps and upload of 1.11 kbps approximately. I still have 10 GB data usage after which it will reduce to 128 kbps as mentioned but its already same only with a higher upload for now. It seems the speed has been caped by ISP. I'm quite disheartened with this change and loss.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

sorry, download 0.12 mbps, upload 1.11mbps not kbps
3g plan is working like 2g spped ... worst & poor Quality of service ...called more than 20 times but calls are not connecting to customer care always tells as, all executive are busy ... i dont want such a worst network am moving for other operator ...
no rating worst service
Hi anil smiler,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at
[protected]@aircel.co.in to help you.
Hi Anil smiler

We hope your issue has been resolved now.Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Aircel Online team,
Email us @[protected]@aircel.co.in

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information