[Resolved] Aircel Prepaid — deduction of balance due to usage of internet | |||
dear sir on 10th of november i came to know about my balance deduction on my aircel prepaid number [protected] and i contacted customer care they said that 3g s activated on my mobile i sent a request to deactivate it it was resolved but on 11th i again found that balance is deducted on 11th i lodged complaint to customer care a message was sent sent that upto 15th my complaint will be resolved but still in vain on 14th i got a message that my complaint is resolved again on 16th i called again customer care and they requested thaty they need 24 hours to solve d problem but still on 18th d problem s not solved sir i please request u to consider my request and take action against them Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
AIRCEL prepaid services — wrongfully deducted from prepaid balance and poor services
dear sir,my brother amit is using this mobile nr. [protected] for the use of net surfing. he always recharge it by etop Rs 98/- inet pack for it. since last months when he starts his mobile he gets the cntinueing massage " sorry , you have not the enough prepaid account ballance to make this call or charge this event" even he recharged the mobile many times by Rs 10/- but he did not recieve ammount, but his prepaid accont's ammount has been reduced.
he is very fed up by yr services.
please improve this service and adjust his ballance properly, otherwise we will be compell to file the complain suit against yr services.
--
Dr. VYOMESH K.S.CHITRAVANSH,
Advocate
Dr. Rajendra Prasad Adhivakta Bhawan
Collectrate Court ,Varanasi -221002 India
http://chitravansh.blogspot.com
Try to figure out if any Value added service is active on his number which is causing these deductions. Call up the customer care and confirm it from their end.
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Aircel Prepaid — Deducting Amount Regularly
Dear Sir,My name is Rohit, resident of Roorkee. I am using Aircel Prepaid and facing following problems:
1. They are continuously calling and sending SMSs, even in nights.
2. Subscribing me to services like voicechat, dialertunes etc without my knowledge and deducting my amount.
3. Customer care is not available and if available they are disconnecting call without resolving queries.
4. If I am trying to register in DND service, it says that my aircel number is not an active number.
This happened with few others consumers also. Please guide me.
Thanking you in anticipation.
With Regards,
Rohit