[Resolved]  Aircel Prepaid — Automatically activate Caller Tunes & Deducted Money from My Balance

Aircel — deducted my money from balance and not activated offer

sir i have got a call on 4 december by customer service regarding offer that 1p/ for 2second i[censored] want offer please say yes we will recharge they say and on next that is 5 december they deducted 45 rupees from my balance and till today iam daily calling customer executive they say daily we activate offer till today evening but not activate till today so i request to activate my offer or give my balance.

Dear Mr. Tanveer,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in our website, we request you to provide us your Aircel number with alternate contact number for further assistance.

You can also get in touch with us on [protected] for more information on same.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in

Aircel — Caller tune activated without acknowledge and deducted money

My name is kishor mhaske my Aircel no is [protected].Sir my mobile is dead due to
some technical reason from 10 feb 2010 and before that my balance was 27.33 rs.Sir
on 12th my balance reduce to 25 rs when i check my card balance.I call to customer
service and i got csv No.1_[protected] and was to that with in 48 hours i will get the
solution.After that gave several call then my email id each and every time they were
speaking with me as if i am calling for 1st time,then send a Email thrice but the reply
was that ur dialer tune as being active we will deactivate ur tune but we cannot refund
30 rs.

Sir first of all how could my dialer tune as being active with a dead mobile and without my acknowledgment .the cost of Dialer tune is 30 rs so why my 25 rs
is being deducted .they are not taking a mistake granted.the issues is not of
25 rs but they are doing there business by doing like this malpractice.i want my
money refund pls help me

I have also faced the same problem, not once but twice. suddenly a sms came and it was written there "your dialer tune has been activated " but I didnt send an type of request to the service provider that I want an type od dialer tune and balance was deducted. and when I call to the customer care the told me that there is some technical upgradation happen that's why it occur. Is this the satisfactory answer. then what about my balence?? Please find a solution please.

You are quite true but dialer tunes are automated services and there should be customer consent before any activation, Promo calls and messages can be the reason when responded. But in you r case its strange . you should visit the nearest store and clarify your problem.

Aircel — deducted money in my balance account

On 23rd April 2010 Rs.30-- deducted in my prepaid balanced account without my any information.Mob.[protected].

my mobile balance is reducing rs 1 for a day daily

the same pain is here too.but is there any way to teach them lesson before finally changing the Service provider.

seems that only this option is left now.