[Resolved]  Aircel Prepaid — Illegal deduction of money

Address:East Delhi, Delhi

First of all without my permission Musicconnect service was
activated on my mobile. When i contacted customer care they told me
it can not be activated without permission and they deducted
15 rs. I request them to deactivate it..they told me the procedure and
i deactivated it . There was a message that Music connect is
deactivated.
After Half an hour again there was message that Music connect
is on and 7rs was deducted.
We registered complaint to deactivate.
I recharged rs 125 and the same day 30Rs was deducted without my
approval for music connect.

Is this ur service to harass people and deducting money without
their approval?
Neither manager or supervisor picks up phone . In Customer care
also they just pick up phone say sorry and then cut it...Why?
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

This can happen when you respond to marketing calls and messages. In order to get rid of these try and get the DND service activated. Thereafter you will have no more unwanted activations and deduction in balance. Wish you luck.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information