[Resolved] Aircel Prepaid — Misleading Messages

waliuddin

Address:

Hyderabad, Andhra Pradesh

i have received a message on my mobile from aircel which stated recharge with 48 and get 1GB pocket internet for free for 30 days. i did a easy recharge of 48 rs and i started to browse and i saw that i was getting billed for using pocket internet. when i called up the customer service they are saying that they do not have any such offer. and they have a 47 rs offer.. they are misleading the customers. i have spoken to the supervisor in customer service who said this will be cleared within 24 hrs but till today i have not received any call from them.

supervisor #[protected]
message received from : DA-655515
Message:
recharge with pocket internet 48 and get 30 days of internet browsing up to 1GB on both WAP/GPRS at just rs. 48 TnC

since this service is not activated i have to do a daily recharge of pocket internet. i am expecting i should get the same package what i received in message. and credit back all small pocket internet charges to my account immediately.

Mohammed Waliuddin
mob#[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

machomcduck

from Chennai, Tamil Nadu

Aircel — Misleading Gulf offer

my name is varun antony and my aircel no is [protected]...its useless talking to the agents in aircel,one time i called aircel helpline regarding a complain on Rs.98 recharge,according to the brocher that they were supplying to retailers it said all gulf calls @ 10ps..and i recharged for the same ..and when i called to oman ..i was charged 12ps or so ...i contacted the helpline for clarification...and they informed me the offer was only for saudi,UAE and baharin, wat was really annoying was that ...they provide this big pages to retailers that has just the minimum detail and on asking for reason why the complete detail was not provided .they said they had a * at the end and they cant do anything..the funny thing is that they have * at the end of every denomination and consider customers to be a fool..and after knowing nothing can be done from CC i contacted the nodal office which was chargeable and they to start avoiding me after they knew my issue...wats the use of a helpline which cannot raise a complaint or provide a resolution...If aircel really care about its customer resolve the issues..i contacted the helpline on the same day of recharging and asked them to convert my offer to normal TT after VAT and all..but then also they said nothing can be done..all network helps their customer after knowing a genuine issue but not aircel ..they have a tag line ...''SIR,theirs a * at the end which means condition apply".I TOO HAVE A NEWS FOR THEM ,I TOO MADE SURE NO FRIENDS OR FAMILY OF MINE HAS AIRCEL SIM.If aircel has anything to say mail me at : [protected]@yahoo.com.

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We are sorry for the inconvenience.Your feedback is valuable to us and the same has been communicated to the concerned department. Please free to write to us in case of any concerns at [protected]@aircel.co.in.

Regards
Aircel Customer Service Team

Aircel Customer Care

from New Delhi, Delhi

Verified Support

"Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team"

Aircel Customer Care

from New Delhi, Delhi

Verified Support

"Dear Customer

We hope you have been provide with a satisfactory resolution from our team.Pls get back to us at [protected]@aircel.co.in for any further concern.

Thanks
Aircel Customer Service Team"