Aircel Complaints & Reviews

I am Aircel customer for more than 8 years i changed my connection from pre paid to post paid recently i am facing lots of issues in billing after migrated to postpaid the customer care does not care about any of my complaints and more over the billing of AIRCEL is really a open Roberry in the name of mobile service provider. Please help.

My mobile no: [protected]

Dear sir ,
The aircel customer care people will call and then they weill tell about the plan and say i am actiating with in end of day with out even asking are we intrsted in the plan or not

Dear sir,

Here in my family everybody using AIRCEL prepaid. We are using Tamilnadu division AIRCEL prepaid.

The complaint is: AIRCEL is deducting the amount anonymously by enabling the unrequested services like caller tune etc., We are using this AIRCEL prepaid connection more than 5 yrs. Couple of weeks before AIRCEL has deducted the amount around Rs 135 from my brothers prepaid. As we are working at Chennai while we make a call to customer care 198 (Complaint No) it is automatically getting directed to Chennai division AIRCEL instead of connecting to Coimbatore division. We tried hundreds of time nobody responses and gives proper solution. If we call them, they used to tell this is Chennai division please call Tamilnadu AIRCEL. If we dial again it lands at Chennai AIRCEL only. Today again my Father's AIRCEL prepaid amount is deducted without his knowledge.
Kindly take this complaint against AIRCEL Fraud Cellular service provider and give us a direction to fight for the solution with them.

Thanks & Regards,
Venkatesh Babu
Engineer

Dear Sir,

Since we have bought the Aircel Peek, we have faced several problems which was supposed to be Email Solution Provider, However the service provided by the Aircel Peek was more dissapointing as Email Problem Provider.

We had bought 2 Aircel Peek's earlier in the month of April for business purpose from Mangalore Office. Invoice No.BT/BAN/A037/036/09-10, Bill date:13/04/2010.

With 1) IMEI:[protected] & 2) IMEI: [protected].It worked for 8 days very well. So we ordered for 1 more Peek, with 3) IMEI:[protected] which we have not received an Invoice yet

May 2010 the trouble started, all 3 peeks there was no network connectivity.We handed over the peek when exe attended our complaint after several days. To the Horror there was no sign till 1st week June even after extensive follow ups and got it resolved by speaking to Delhi, Banglore office. We told the exe. what about the 1 month recharge since we did not use, he said will extend the service by 1 month. when the time came it was not done, so we had to again call and break our heads and got it done. After 2 months we are facing again problems of battery for 2 peeks, its not getting charged, dead cells plus one charger not in working condition. We are been waiting for the replacement and we have been getting excuses from the exe.he will come, I am gone to banglaore to get etc. atlast he said send it to Mangalore office by courier. We were ready to do that even.

However after getting fed up we travelled to Mangalore, we carried all the devices. On the way said that we are coming to office to get it replaced. Immediately text msg was sent by the exe. that he does not have the Battery ready, it was like completely exhausted dissatisfaction service for us. Since exe did not have the stuffs ready, so thought it was pointless going to the Aircel Peek office and we carried on to our meeting destination.

Now this was nothing than more worst, Exe. called in the midst of meeting and telling that i can provide you the batteries but on one condition. When heard executive telling a word condition, we were so angry that we had to disconnect the line since we did not wanted to get burst off.

So kindly request you to get this rectified or we will look forward for consumer forum and get the help.

Mr.Carter A.Rodrigues
Kamath Motors Bldg.
Saptagiri, Main Road,
Laxmindranagar.
Udupi-576102
Karnataka - India
Ph: +[protected]
Fax:+[protected]

For the past few days i am noticing activation of thirai vimarsanam pack and reduction of recharge amount , i received a message that you have sucessfully activated the package.but today my complete recharge amount vanished without even a single message or anything , when i thought of complaining about it calls to coimbatore customer care was not possible from chennai . just they are doing a very great job.

Dear sir/madam
My cell no. [protected] as usual today also i got a call regarding dialer tune offer n then i simply told the guy that i m not interested and he told me about the offer then also i told him im not interested then i hung up the phone but later after 2hr i got a message regarding dialer tune that your dialer tune is activated on your mobile and a sum of 30 rs is also deducted from my cell.i don't know how come they simply deduct my money from my cell even if i haven't applied for it or without my permission how can they deduct my money...i tried to call customer service but no one was picking phone other side i.e, no response..i m very much frustrated and this thing happen me twice...so i don't want other people also cheated like the same as i .You need to take this into account as a very serious issue and see that they pay a heavy penalty for this and they need to return our money back. You can call to my number and just verify it. This is very much embarrassing.Hope u can do something to it...

Aircel is deducting unnecessary money from the customer's account. If we call the customer care,their details are not sufficient, they are asking only apologies.concern person, kindly take care of this complaint.

Respected Sir / Madam
As i'm a customer of Aircel Customer from Past 1 Year and My Mobile Number is [protected] (Karnataka) i'm Having Weak Network Coverage all over the area in which i'm situated. I've complained for Aircel CC but not yet the problem is resolved Properly. So Kindly Look into this matter and solve the issue as soon as possible
Thanking you
ARJUN.C

I BUY THE AIRCEL CONNECTION THEN I SUBSCRIBE POCKET INTERNET ON IT.THEN IT START ON PC BUT IT DOES NOT WORK ON MOBILE.IT DISPLAY THE ERROR CONNECTION FAILED.ITS SPEED IS VERY-4 BAD.AND THE CUSTOMERT CARE EXECUTIVES DOES NOIT UTTEND THE PHONE TO WRITE A COMPLAINT.
MY MOBILE NO. IS AS BELOW:-
[protected]
GIVE ME RESPONCE AS SOON AS POSSIBLE ON THIS NO.

On 22-Aug, I received a message from Aircel which reads as;
" Aaj Rs 27 recharge me Rs 20 nahi Rs 30 ka talktime + 500 (Local+National sms) 30 din ke liye "
So, on the same date I recharged for Rs 27 and I got the free messages instantly but till now I have not received any amount of talktime. .

Hi!

I have lost my Aircel pre-paid sim card two months back.

Kindly block the card.

The number is : [protected].

My address is
K. Nagoor Meeran
47-B, Sethu Road
Adirambattinam.


Thank you
Nagur Meeran

hi

Aircel company dealers are using my documents’ to activate numbers without my permission and using for wrong purpose.

Without my permission and application they activate [protected] and 97 and used them and now the police is asking me about the usage.
Kindly guide me...

Amol Patil
[protected]

Aircel Has charged me rupees 5 for voice mail activation and then they sms saying this series is not supported for voice mail service when I emailed aircel for refund they are yet to respond in these days of 3G aircel does not have voice mail for a circle as huge as mumbai what do you expect from them in terms for service and their customer care does not even speak proper english and they keep passing the buck.

Be aware in giving ID Proof while purchasing Sim Cards on road side, it may be misused as they demand another copy of ID Proof.
To
The Area Manager,
Customer Care
Aircel
care.[protected]@aircel.co.in
<care.[protected]@aircel.co.in>,

Dt 18.08.2010
Dear Sir,

Referance: Sim Cards number purchased on 06.08.2010
(1) [protected] CONNECTION NUMBER [protected]
(2) [protected] CONNECTION NUMBER [protected]
Subject: Activate Sim Cards by 4 PM on today.

Please be informed as under:
1 That two Aircel Sim cards were purchased on dated 06.08.2010 from D. K Communications Varanasi.The seller of the Sim Cards on road side demanded an extra surplus of Rs 5/- for filling the application, other than the charges of Sim Card. The same extra money was demanded by Mr Ajit Aircel Customer Care Lahurabir on 17.08.2010.
2. That the Sim Card are still not activated by your nearest dealers at Lahurabir, Varanasi, which the customer now finds an act of mischief on their part.
3. That the customer made a complaint on dt 12.08.2010 in person, Complaint made by email on 14.08.2010, reminder made in person on dt 15.08.2010 with AIRCEL CUSTOMER CARE LAHUARABIR , 2ND REMINDER MADE BY EMAIL Dt. 17.08..2010 and a number of telephonic conversation but all is vain.
4. That, the customer contacted Mr Ajit of AIRCEL Customer Care at Lahurabir Varanasi, who misbehaved with the customers saying "TUM HAMKO NAHI JANTE< HUM KAUN HAI>JA KAR LUCKNOW COMPLAINT KARO>HUM LUCKNOW SE FARJI SIM CARD DHEDH SAU RURAYE ME KHARID TE HAI<CHALE JAWO NAHI TO HUM ABHI BATAYANGE>CARD FARZI HAI JAWO STF SE KAHO".
5. That the customer is put to a monetary loss and mental tension by such illegal acts on your part. the customer appears to be defrauded by M/S Aircel.
6.That the customer suspects a misuse of his ID proof submitted with Aircel and now demanding another copy of the ID proof.
7. That kindly inform me the reason for not accepting my ID proof already submitted to you the and name of the person doing so at AIRcel office, so that the consumer may LODGE an FIR with local police for such illegal activities by M/S AIRCEL and their representatives.

The customer requests you to activate the card by 4 p.m today ,failing which the customer willshall be bound to refer the matter to Consumer Forum and the local Police for legal actions into the matter.

Sicerely yours
Kedar Narain
(consumer)

K 44/ 19
NAIK BAZAR
VARANASI 221001
U.P.
CC To
1. Soumya Sharma
care.[protected]@aircel.co.in


2. Head office and Registered office:
Dishnet Wireless Limited,
Ratan Square,
3rd Floor, 20 A,
Vidhan Sabha Marg,
Lucknow,
Uttar Pradesh – 226 001.

3. Head Office and Registered Office:
Aircel Cellular Limited
No301 (Old No: 193)
Poonamallee High road, Kilpauk
Chennai 600 010.
Phone :[protected]
Fax :[protected]
Aircel Cellular Limited
5th Floor, Spencer Plaza
769, Anna Salai
Chennai - 600 002.
Phone :[protected]
Fax :[protected]


4. [protected]@aircel.co.in

5. Mr. Ajit, Aircel Customer Care Lahurabir.

6. Head office and Registered office:
Aircel Ltd.,
A-44 , Mohan Cooperative
Industrial Estate (MCIE),
Mathura Road,
New Delhi -110044 ,
Contact No : [protected]
Fax no :[protected]
E-mail: care.[protected]@aircel.co.in

7. Head office and Registered office:
Aircel Ltd.,
Opus Centre,
47, Central Road,
Opp: Hotel Tunga Paradise,
M.I.D.C., Andheri (East),
Mumbai - 400093
E-mail: care.[protected]@aircel.co.in

8.E-mail care.[protected]@aircel.co.in

9. Aircel Limited
DLF Cyber City,
Building No 10-A, 2nd Floor,
Gurgaon 122 001, Haryana.

Phone Number:[protected]
Fax Number:[protected]

Im the Post paid customer of Aircell. My Connection Number is[protected].
From the Past four months lot of false commitments issued by the Aircell Customer care regarding migration of Postpaid connection to Prepaid Connection.

Customer care persons told me from the past four months like "We will change ur connection type (post paid to prepaid) in this month end (after completion of billing cycle)".

Last Month i received a mail from aircel customer care as follows

Dear Sir,
With reference to the below mail and as per the teleconversation the undersigned had with you, we would like to inform that details regarding postpaid to prepaid migration for your mobile number [protected] has been provided and the same has been agreed upon.
Your reference number for the request is D[protected].
Should you require any further assistance, you can get in touch with us on [protected] or write to us at Care.[protected]@aircel.co.in and we will be glad to assist you.
Thanking you and assuring you of our best services always.
Regards
S.Kavitha, Customer Services Team, Aircel Limited.

BUT YET PLAN IS NOT CONVERTED. WHAT I DO.
regards
S.thangavel
Mail id : [protected]@yahoo.co.in

Dear Sir,
We Multitec, decided to cancel all our Corporate CUG Connections from Aircel.
We walked-in at Aircel Relationship Centre located at Saidapet, Chennai for more than a Month Ago (23.06.2010 & 29.06.2010 & 09.07.2010) All these times our Request was taken, but we have received Bills now for the month of July. And we checked the Sim Cards, they are found Active.
It is reluctant & shows the irresponsibility of Aircel, who are not fulfilling the Customer's request @ On-Time.

Hence kindly do the needful to cancel the Below Mentioned No's Immediately without further delays.
[protected]
[protected]
[protected]
[protected]
[protected]

Appreciate your early action
Regards,
Shankar
MULTITEC

sir, i have obtained new cell phone no.[protected] through local Aircell agent
in Chrompet, during first week of August, 2010. There is no incoming/outgoing
calls since 9th of this month. When we contacted the local agent, he has informed that he passed on the complaint to the company and the grivences
will be redressed within 48 hours. Since we have submitted photo and residential proof, the connectivity of the above mobile phone for the reason "the number is
temporarily not in use. I request you to set right the problem and send reply to
the e_mail address raghuraman.[protected]@gmail.com. Thanking you, sender
Vidya J

i am using aircel no. [protected].on 12 aug arond 11 am ,rs.30 deducted wrongly from my account.
customer care could not provide me satisfactory cause for this.........
this is not 1st time. so i hope my problem will solved here............

I had applied for pos-paid connection with Aircel in the month of December 2009, the dealer representative did not hand over the SIM card and said will deliver it the next day. But even after 2 weeks I did not receive the SIM card.

In between, I received welcome calls from AIRCEL on my VODAFONE number stating my Post-paid connection has been activated. I spoke to the Customer Service Rep of Aircel immediately and asked them deactivate/cancel the connection since I was disappointed with their services so far.

WHich did not happen and I received the first month bill for the remaining part of December in January--Immediately, I went to the TAMBARAM Aircel Customer Service Cell and gave a written request for deactivation and stopping of billing towards the number. Saravanan Customer Service rep gave a written acknowledgement stating it will deactivated in 1 week..

Even after this I continued to receive bills for Jan and Feb-I spoke to Aircel helpline and lamented;/requested for action, finally was asked to mail the request to talktoaircel email with all the information. Which I did on 03/22/2010. Subsequently, I did not receive any bills and I assumed they must have deactivated the number finally.

To my dismay, a collection guy from Aircel came to my residence on 09/08/2010 and spoke to me over phone stating I am a defaulter and have to pay the outstanding one thousand and something.;

I told him that I never received the SIM and the compliants I have made.
He was adamant to accept my explanation.

Please do the needful to help me out of the situation.


thanks.
Narasimha

My Name is Abhilash Mohan i am from pathanamthitta Konni, befor two week onwards i cannot get aircel gprs my hand set is carbonn k144 many times i call customer care but no replay from aircel customercare. they will say to me "sir thankalkku ingane oru buthimuttu undayathil kshama chodhikkunnu" i will recharge rs 97 rs. my cash is waste so please solve the problem quickly thank you: my number [protected]