Aircel — Recharge issues

Address:

Bangalore, Karnataka

Hi

Today While recharging my Aircel Prepaid ([protected]) for Internet pack Rs. 447/- through freerecharge.in website, by mistake i have entered the wrong mobile no. ([protected]) and the amount recharged to the wrong no.

immediately i spoken to the aircel customer care no., they informed that i need to visit aircel office where the issue will be resolved. i went all the war of 25 KM to visit their office at Kormangala 4th Block, there i met one Mr. Sunil after waiting 1 hour. he doesnt know how to talk to the customer. whatever i asked, he reply is not possible. i asked him to resolve my issue, he said it is not possible. i told him that i need to talk to his manager. he said not possible. when i said that your customer call center people said that the issue will be resolved at aircel outlet. But Mr. sunil said that dont belive in the customer call center people, they always provide the wrong information. i am telling you in face to face you have to belive me or else go and complaint. This is the way they respond to us.

he even said that i am the employee of Aircel, i am telling you it is not possible. do what ever you want.

pls tell me whom i have to belive, call center people or this un professional guy.

Request you to pls get it resolved and do the needful.

Recharge details

Recharge amount : Rs. 447/-
recharge done for the number : [protected],
Recharge to done for the number: [protected]
Operator Transaction ID : CHR[protected]

Regards
Rajesh