[Resolved]  Aircel — Recharge of Mobile & balance not received

Address:

Andhra Pradesh

it is happen only un educated persons recharge, which persons to give you authorize, he know every thing which pack give what otherwise customer loose his packet money



so once again iam request to you kindly revert the my balance and do the needful as soon as possible


if any clarification feel free contact [protected]


Thanks&Regards,
Mahender Nakha

Hyderabad




From: AP - Care (E) <Care.[protected]@aircel.co.in>
To: [protected]@yahoo.co.in
Sent: Sunday, 4 August 2013 11:26 AM
Subject: RE: Regarding Recharge of My Mobile vide no: [protected]



Dear Mr. Mahender Nakha,

Thank you for writing to Aircel.

This is in reference to your e-mail dated 02/08/2013 regarding RC 111 and customer care related. We deeply regret not meeting your expectations in this moment of need. We would request you to view this incident as an exception to our set standards of services.



As a service provider it is our unchanging effort to build a better relationship with you.



We have initiated corrective action against the executive and assure you that the same will not be repeated / assure you of best services in future. We would like to inform you that we have verified your account details and found that recharge done by you of Rs.111/- on 29/07/2013 is successful and you have received the benefit of (Unlimited Local A2A mins & A2A SMS free (100sms/day), 1 GB 2G PI Free valid 28 days. First 60 secs of the day will be charged at 2p/sec.



We found that there is no balance towards your account; hence you’re unable to do out going call.



It is our privilege to have you as our valued customer.



Thanking and assuring you of our best services.



Regards,

Customer Service,

Aircel.



For any VAS deactivations, please dial 155223 (toll free) from your Aircel number and follow the IVR instructions.



For any queries please contact us at Customer Care Helpline on [protected] or 121 from your Aircel mobile (call charges Rs.0.50 per 3 mins) and 198 (toll free) for any complaints, you can also email us at care.[protected]@aircel.co.in (Monday to Friday between 10:00am to 6:00pm).
[protected] Original Message[protected]
From: [protected]@yahoo.co.in
Received: 8/2/2013 10:35 AM
To: AP - Care (E)
Cc: 1909.ap (E); AP - Appellate (E)
Subject: Regarding Recharge of My Mobile vide no: [protected]










To,



M/s.Aircel Ltd.,

5th floor, CACHE Properties,

Gumidelli Commercial Complex,

1-10-39 to 44,

Old Airport Road,

Begumpet,

Hyderabad - 500016









Dear Sir,





Refer to the discussion with your customer care people and recharge of my mobile, am recharged my mobile on 30.07.2013 through easy recharge in jubilee hills kiran shop with Rs., 111/- pack and at the time am received my balance is
Rs., 98/- after dedcution of the service tax Rs., 12/- and then yesterday am try to call for my HP gas online booking purpose am received message you dont have balance further am discussion with your customer care people they are given message it is aircel
to aircel free pack, then am asked what can i do for my balance she silently drop the phone





so please look into my problem and solve the same and revert the my balance immediately





This is for your information and kindly do the needful





if any clarification feel free contact [protected]





Tks&Rgds,


Mahender Nakha


Hyderabad