Aircel — Refund of security deposit

Address:

Chennai, Tamil Nadu

Hi,
I have paid a security deposit of Rs.3000 to AIRCEL a year back for activating international roaming. I liked to withdraw the same by deactivating the roaming facility. I went to the aircel store in OMR, chennai and gave a letter. They promised me to send the cheque in 45 days. It's been more than 90 days and I have not received any cheque. Then I called customer care and enquired the same. The person informed me that no such process exist and they can deduct the bill from my deposit. I have agreed to that and sent a mail to the nodal officer.

After the bill came, I called customer care again and asked them to deduct the amount from deposit. They have not done yet and finally my out going calls are blocked. Its been 3 days my outgoing is barred and several complaints made day and night to activate my outgoing. They understood the problem, but not ready to help me. Finally today when I spoke to Customer care, then told me that there is no record of 3000 deposited in my aircel account.

I am an employee of scope international and I have all communication proof and compliant numbers with aircel. Is there any legal action that can be taken for this ever prolonging issue and not so useful customer service.

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Regards,
Gowtham R