[Resolved]  Aircel — Sim not being deactivated

Address:South Delhi, Delhi

I had bought an iPhone 3gs plan from Aircel, which offered a SIM with 6 months advanced rental plan. The advanced rental was to expire on 27th Jan 2013. I called Aircel multiple times before 27th Jan stating that I do not wish to continue on Aircel SIM and that it should be deactivated from 27th Jan onwards. In Dec 2012 the aircel representative told me that my SIM will automatically be deactivated post 27th Jan, but never the less I even called on 28th Jan 2013, requesting again for cancellation. Then the AIRCEL representative told me that i should pay my due and the SIM can be deactivated accordingly. I specifically told him that I do not wish to further use the SIM hence no further monthly rental should be levied. I removed the SIM from my phone and havent used it eversince. I paid my dues for Dec roaming charges but even till date despite multiple calls to AIRCEL, they have not deactivated my SIM and are claiming monthly rental to be paid by me post 27th Jan 2013.

AIRCEL SIM : [protected].

I wish to log a consumer court case for harrasing me and not taking the cancellation request instead fleesing the customer for rental charges.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us via our Twitter handle @Aircel

Warm regards,
Thanks!
Team Aircel India
Hi,

We regret for the inconvenience caused.

Hope your issue has been resolved by our Member Relation Executive.
Please let us know in case you have further queries.You can also get in touch with us via our Twitter handle @Aircel
Warm regards,  
Thanks! 
Team Aircel India

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information