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Aircel

Aircel Telecom — Unwanted Subscription

Sir,

I have got a message from aircel mobile service provider on 23 Nov. The msg was- "Hot and Happening Friends Are just for your call. Dial 570001.No call charges applicable.So,Enjoy life with New friends."
I called at 570001 on 23rd November. I follow the voice instruction i.e, for hindi press 1, I press 1, then instrution was for subscribing to friend zone service press 1,charges 30rs per month,I didn't press it and immediately disconneted the call, Then on 24th Novemper, at about 5.30AM I got a msg thanks for subscribing frds zone service, and 30rs was deducted from my account.I had not subscribed it but then also it automatically subscribed. In that msg it was wrriten that for unsubscribing plz dial 57001(toll free), I immediately unsubscribed this service by following voice instruction. I have got the confirmation msg also that frd zone has been unsubscribed. Then On 24th november,at 3.30PM I again received a msg thanks for subscribing frd zone service and 30rs. again deducted from my account. This time I had not even call the number570001.
I have complained about this in customer care but no action is being taken.
Plz Help.

Thank You.

Pawan Kumar Pandit.
Mb.-[protected]
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Comments

firstly there must have been some go ahead from your side for the activation, possibly by mistake and secondly I think any service activated once is being charged for one full month before deactivation or renewal. So even you had unsubscribed immediately the subscription was charged. A way to stop such messages from the operator you could activate your DND service which will block all such unwanted promo messages. Also to sort this issue I would recommend you to go to the nearest Aircel store and speak to the personnel for a quick solution.
Reply
am pradeep pandey my delhi aircel no is [protected]

mere pas 11.01.2010 ko ek call aaya no tha +[protected] lekin mai bysy hone ke karan attand nahi kar paya aur mai bad me us no pe call kiya janne ki liye ki sisne kiya tha call mughe.

mughe computer call sunai pada ki thanks 4 chat zone aap ka usar and password aap ko sma se bhej diya jaye ga, mai ne call kat kar diya
to mere mobile pe aircel se thanks massage aaya and mere mobile me 21 rs blanc tha jis me se 20 rs kat gaya tha

ab aap mughe ye bataei ki kya mai mis call pe call back na karu??
ha aap ko services avtivate karna hai to kam se kam confirm to kar lo ki ha ke liye 1 dabao ya na k liye 2 dabao
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