Aircel Telecom — Please solve it

Address:

Jalandhar, Punjab

my name is ravi rawat. i have purchased a new aircel sim on 27/08/2012. my no is [protected].
i have recharged with 399 rs for one month 3g pack with usage of 2gb. when i tried to use 3g the speed was so so low as 7 to 10 kbps. but i have been told that 7.2mbps speed will come.
here i want to mention i dnt expect that much speed. i only want 400 kbps to 1 mbps speed.
i spoke to customer care and registered a complaint regarding this. and 48 hours time had been given to me. meanwhile i put the sim in different 3g enable divices even in my 3g aircel data card also but failed to get speed. i checked it even in different locations also. after 48 hours not even single call came from the company. then i registered again complaint ant sent five mails in next three days to care.[protected]@aircel.co.in and [protected]@aircel.co.in
and again call to 198 no. i spoke to customer care and he wasted my twenty minutes and put me on hold then ten minutes more i was on hold and suddenly cut the phone. then i again call same happened to me again. then i call third time he told me he will put me to his senior then again he cut the phone by putting me on hold. after my sevral attempts one guy registered complaint and did not give surity regarding this matter.
i got disappointed . i dont know whar to do. my hard earn money seems to be wasted. eight days passed from my thirty days of my 3g pack. please help me