Airtel Complaints & Reviews

Hi,

I am using airtel unlimited plan or Rs 799 excluding of tax. From last four month my bill was ok but suddenly in july month bill i got detail that dsl usage charges add of Rs 200 and 100 rs deducted as a discount. my net bill for the month of july is rs 991 while i always got Rs 881 rs (including tax) . Every time 100 rs added as dsl usage charges but other side they deducted this amount as a discount i never pay this dsl usage charges. Can anyone tell if i am using unlimited plan than what is meaning of dsl usage charges in this??? what the meaning o[censored]nlimited plan if i have to pay extra charges to use internet??? I take this connection through airtel marketing executive of Mr sandeep and he didn't tell this thing when i take this braodband connection.

Regards
suchita jain

Hello Sir / Madam,
Please forward this letter to your complaints department and concerning department. I have following complaint
On July 21,2011, I had made request to shift my connection or My Indore MP office to new premises. I got confirmation that my connection will be shifted within 21 days of my request. But until now, My connection is neither been shifted nor your local office representatives are giving me proper timeline of shifting.
Since I have to pay rent for both of my premises, I am getting loss of Rs. 15,000/- per month just because of not shifting of my connection.
I am also not getting response from your customer care also. I am so much disappointed with the kind of service you are providing being a premier provider. I approached to BSNL and they gave me new connection with 3 days and now I am disconnecting my airtel connection. Sorry boss, your services are very poor and disappointing.
Please forward this message to the concerning person and ask him / her to call me on the number / information given below.
Being a customer of airtel for last 7 years, this is very disappointing. The BSNL persons worked so quickly and professionaly that I am glad to be thier customer inspite of that, your executives always repsonde that "System is under development / migration so this takes time.". Sir, I owns an IT company and a BPO and I know better that how much it is going to take for a system to be upgrade OR update. So do not think that customer is and knows nothing about technology.
thanks and Regards
Anurag Tripathi
CEO
Adi Soft
www.adisoftin.com

My name is Krunal My Customer Id Is [protected] last 10 days i have facing problem of no signel in my Dth Service, i have complained 5 to 6 times on cusomer care but there was not proper reply from them, and till today there is no solution from there side.

Hi,

My name is Sawan
I am an Airtel Subscriber from past 8 years ( Since i started my engineering in Computer Science). Used pre paid in past but from past 1 year i am using a post paid connection.

I am a free lancer so have a lot of work with internet and phone.
I took my post paid connection with airtel and activated all plans necessary. Normally i had my bills like 300 or 250. But after 3G came in existence I opted for a plan of 100Mb for 100Rs.
Since this day i am facing the problem and the most renowned cell market is getting corrupt in my eyes (my friends went for Idea My Gang, but I continued with Airtel, and I am ashamed now)

The month I opted for 3G, my bill was 1300/- , I called customer support and asked that my daily bill says that I have a bill of 350/- on midnight and next day says that i have bill of 1200/-, customer service told, "Sir IT WILL BE ADJUSTED IN THE BILL"

My bill arrived and was of 1300/-
Called customer service and Reply "Sir, by default, your AIRTEL LIVE service was activated so I am deactivating it" You charge me 100/- and call me to establish 3G on phone and then you tell me your Service was activated.
Guy told me, I AM LOGGING A COMPLAIN AND YOU WILL RECEIVE A CALL BACK

I never got a call back, i did not pay the bill and the next call I got was from recovery agent, I told him complain no. and he said "Please pay the bill and we will look into this".

Paid and never got response

NOW COMES THE REAL TROUBLE

I applied for Airtel Internet
Guy came to my house filled up the form and took the money
Told me that please disconnect all the internet you have, it will cause problem. I am a computer engineer (Networking) so asked them, what the hell they are saying, they said that we are in FIELD work so we know better.

I did as they had told, but 2 weeks passed Had no call from them, I called the person he said BOX at your location has troubles, will replace it and give you a call"

I called customer service and they asked for CAF which i said is my room address,
Person asked me it is wrong and need to confirm from the person who came at my place
After a week I gave them a call and he said, POINTS ARE NOT AVAILABLE, WAIT FOR 2 months

I called customer support, and they logged in a request for INTERNET CONNECTION.

Guy came to my house and when i showed him the papers he said " THE GUY WHO FILED THIS IS FROM OUR OFFICE, I WILL CHECK AND LET YOU KNOW " I asked him about CAF No. He said " THIS IS ALL , WAIT FOR HALF AN HOUR"

This time I had a Request No. so called customer support, next day I recived a call from Complains and he conference my call to the person who came at my place,
I got Repply " You will get your money back, no box available"

Now every day I get calls from complain department who say we are sorry

JUST TELL ME ONE THING, I HAD MY INTERNET RUNNING FINE, WHY THE HELL THEY HAD TO TURN OFF MY INTERNET WHEN THERE WQAS NO BOX IN MY AREA, WHO WILL PAY 1500 NOW,

I DONOT NEED THOSE 500 BACK, I NEED THAT INTERNET CONNECTION WHICH T HEY HAD PROMICED AND ALSO THIS 1500 FOR MY reestablished INTERNET CONNECTION

THIS IS NOT DONE.

If your box is not working, establish a new one

AIRTEL should have a log of all connections and they should be updated of the fact that points are not available
If not then this is cheating that you take money and tell after a month that we do not have points available so take your money back


I donot want my money, no sorry, no calls, no internet, just an explanation of the fact, what is wrong?

Sir, I had paid Airtel TV Rs. 3700 on 21st June2010 to recharge my set-top box. The service was fine until Feb. 2011, when, stating 'negative balance' it was withdrawn. I had not made any correspondence with Airtel tv in this regard.
I was later informed that I would have to trace the source and identity of the caller. No-one at Airtel takes responsibility for what they agree 'could be' a human error at their customer service department in inputting my customer ID instead of the persons who apparently called in to take the balance out from his own account.
The fine folk at Airtel's customer care obviously are at their wits end. They asking me to "just get a new connection sir".

."Yeah right, and use the ol' dish and stb for rain-water-harvesting ?!?!

Please sort this out Airtel. A company of your stature should take responsibility of the folly and irresponsible actions of it's staff and employees. Not wash its dirty, unethical hands off and CHEAT A COSUMER.

Cmon, got no conscience ?

A

Please look into te matter

Hi,

Today its 5th day my above no got barred…and no action has been taken yet…I have been sending mails request your companies to restore the services since I am loosing heavily on my business contacts..but inspite of my repeated reminders and requests, no action has been taken yet…By way of this letter, I wish to bring to your notice that all my loses are due to your lack of customer focus and irresponsible approach towards customer.

Hence, i am finally appeal to consumer forum where I feel, my concern will get adreessed properly.

Thanking you

Yours faithfully
PS Babu

From: p.s.babu [mailto:p.s.[protected]@simplyhr.in]
Sent: 22 August 2011 17:31
To: '[protected]@in.airtel.com'
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Mr.vijay,

Thanks for your response. But a small issues like this taking 5 days to resolve…I can’t believe..if at all it’s a lengthy process for you why you are harassing your customer by blocking the number. Ideally you should have activiated the no and once you have all details, resolve the issue amicably.

It’s my request please activate the no by today, otherwise any solution you provide after today, won’t be able to accept to me since its more than 4 days I have chasing up with you on the above mentioned no. also note that I have raised similar complaint on 27th july 2011 regarding my bill but no action has been taken sofar. So I have strong prove that I am not at fault and till date you were unable to give me a solution rather than forcing me to pay what you demand. That is why you blocked the no and saying customer is not contactable. It’s you duty to give some space to customer and address all customers concern rather than harassing him.

Waiting for a quick action on this pls.

Regards!
PS Babu




From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 August 2011 17:19
To: p.s.[protected]@simplyhr.in
Subject: Re: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], expressing concern regarding billing for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have raised a complaint regarding the billing with the relevant team. For your reference, the Unique Service Request number is 39151590. Our team will be contacting you by[protected] within 17:18 hours with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.

Please do write in for any further assistance.


Yours Sincerely,
Vijay L
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B9DF2952B3...⇄



[protected]Original Message[protected]
From: p.s.[protected]@simplyhr.in
To: [protected]@in.airtel.com
Cc:
Sent: 22/08/2011 04:17:25 PM
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

I am not questioning on my current plan. My all concerns are about my earlier
plan and inflated bills.. since I was not getting the proper response earlier I
was forced to change my plan last month i.e 249. I was talking about my
previous plan.pls compare my old plan pre-transfer to my name and post plan
before we moved to 249..i am questioning on that, please recheck your billing
plan. Its not first time I was getting inflated bills. Hope you recall I was
raised concern in March also where my blackberry charges were getting added on
every month ie 2499¿finally which you agreed as mistake from your side and
reversed..but when I transfer my connection from corporate to my individual
a/c..again you changed the plan ie why inflated bills were recived from April
till June¿please recheck last 8 months and you will get a clarity.



No one from airtel is trying to understand problem but hurry in disconnect the
line which is easiest to way to harass a customer¿please understand I want a
permanent solution to rectify my problem unless I am ready to take legal action
against airtel.



Waiting to hear from you.





PS Babu

Partner
Hi,

Today its 5th day my above no got barred…and no action has been taken yet…I have been sending mails request your companies to restore the services since I am loosing heavily on my business contacts..but inspite of my repeated reminders and requests, no action has been taken yet…By way of this letter, I wish to bring to your notice that all my loses are due to your lack of customer focus and irresponsible approach towards customer.

Hence, i am finally appeal to consumer forum where I feel, my concern will get adreessed properly.

Thanking you

Yours faithfully
PS Babu

From: p.s.babu [mailto:p.s.[protected]@simplyhr.in]
Sent: 22 August 2011 17:31
To: '[protected]@in.airtel.com'
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Mr.vijay,

Thanks for your response. But a small issues like this taking 5 days to resolve…I can’t believe..if at all it’s a lengthy process for you why you are harassing your customer by blocking the number. Ideally you should have activiated the no and once you have all details, resolve the issue amicably.

It’s my request please activate the no by today, otherwise any solution you provide after today, won’t be able to accept to me since its more than 4 days I have chasing up with you on the above mentioned no. also note that I have raised similar complaint on 27th july 2011 regarding my bill but no action has been taken sofar. So I have strong prove that I am not at fault and till date you were unable to give me a solution rather than forcing me to pay what you demand. That is why you blocked the no and saying customer is not contactable. It’s you duty to give some space to customer and address all customers concern rather than harassing him.

Waiting for a quick action on this pls.

Regards!
PS Babu




From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 August 2011 17:19
To: p.s.[protected]@simplyhr.in
Subject: Re: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], expressing concern regarding billing for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have raised a complaint regarding the billing with the relevant team. For your reference, the Unique Service Request number is 39151590. Our team will be contacting you by[protected] within 17:18 hours with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.

Please do write in for any further assistance.


Yours Sincerely,
Vijay L
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B9DF2952B3...⇄



[protected]Original Message[protected]
From: p.s.[protected]@simplyhr.in
To: [protected]@in.airtel.com
Cc:
Sent: 22/08/2011 04:17:25 PM
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

I am not questioning on my current plan. My all concerns are about my earlier
plan and inflated bills.. since I was not getting the proper response earlier I
was forced to change my plan last month i.e 249. I was talking about my
previous plan.pls compare my old plan pre-transfer to my name and post plan
before we moved to 249..i am questioning on that, please recheck your billing
plan. Its not first time I was getting inflated bills. Hope you recall I was
raised concern in March also where my blackberry charges were getting added on
every month ie 2499¿finally which you agreed as mistake from your side and
reversed..but when I transfer my connection from corporate to my individual
a/c..again you changed the plan ie why inflated bills were recived from April
till June¿please recheck last 8 months and you will get a clarity.



No one from airtel is trying to understand problem but hurry in disconnect the
line which is easiest to way to harass a customer¿please understand I want a
permanent solution to rectify my problem unless I am ready to take legal action
against airtel.



Waiting to hear from you.





PS Babu

Mob. : + [protected]/[protected]

Dear Sir
I have applied for mobile number portability from Aircel to Airtel on 2nd August 2011, but till now (23rd August) I haven't got any response from Airtel. After calling up the Airtel customer care many times, the response was that the request is under process.
I request you to kindly initiate an action to complete the process. My details are as below:

Name: Praveen Khunte
Mobile No. - [protected]
Location: Noida
Alternate contact number: [protected]

Hi,

I applied for a new Broadband connection on 15th July 11. I was being told that the advance amount would be Rs.1000/- which I paid.

The executive told me that the line will be activated in two weeks from the
date I paid the amount.

But when I called the customer care two days back the executive "Asha" told me that installation & activation will be done by 27th, but nothing happened.

When I called the customer care again on. 28th July'11 another executive told me that your application is rejected & the connection cannot be provided in my locality due to some technical reasons.

And again when I called the customer care representatives (called on [protected]) named "ASHA", "HEMA", "SARITA" & one more guy are telling me that you can't get the connection due to some technical reasons.

I am fine, if I don't get the connection but the excuse what they are telling is that in order to meet the sales target the sales executive "SANTHOSH" must not have informed you about the technical issues, this excuse is not at all acceptable and adding to the misery the last person whom I had a talk with disconnected my call in between.

264327 is the customer enrollment form no which has been given to me.

I just wanted to know, why the same has not been communicated to me by the executive?????

The executive who approached me for the new connection is not responding to my calls now.

Below are his details:
Name: Santhosh
Mob No: [protected]

After sending this mail to "[protected]@in.airtel.com" daily I am receiving emails daily from different-2 Customer Care people namely "Sundaramoorthy V", "Satish.E", "Preethi Mary J", "Vijaya Sarathy", "Mythily R", "Kruthika.S.Volety", "Irshad.p", "Madhan Raj" but nobody is ready to help me out & take me out of this mess instead asking me to explain my problem every time to them which is highly unacceptable & frustrating.

I think people in Bharti Airtel does not understand English that is why unable to understand my issue also.

I need an immediate response on this & WANT MY MONEY & MY ID PROOFS BACK WITHIN A WEEK'S TIME.

Thanks
Stuti
+91-[protected]

Hi,
If you are the listener then please forward this msg to the judge who will solve this problem, and what is the meaning * (star) means whenever they want to deduct the balance from your act then they will start and stop the deduction so please told him to stop this cheapest way of 1 Rs balance deduction from account.

if you are able to solve this problem then call me [protected]

Sir ,
My documents are misused by the company by exchanging them with someone and issuing sims with different names. Even after several complains and repeated request, there is no response. I am feeling extremely depressed that the person may mis use the Prepaid connection which is registered with my name and I may not get the benifits of my Prepaid connection Which is not yet registered with my name even after submitting three times.
Please Help.
Manoranjan Acharya.P

R/sir,
I am customer of airtel and i have submitted documents for porting of my airtel no. [protected] 3 aug.2011 from airtel to idea but without any taking my request airtel has rejected my request. I have call lot of time help desk 121, 198. i have complaint to both appellete airtel and idea. both gave me 72 hours time but till today my mobile no. did not port from airtel to idea.

I request you to take strictly action avout this matter and to port my mobile no. [protected] from airtel to idea.
Thanking you,

Yours,
Syed Yousuf Abulhuda,
Peerzad lane Tq. Vaijapur Dist. Aurangabad (Maharashtra State)

I have been facing problems in porting out, from Airtel to Vodafone since last 2 months.I have applied twice for porting out, and everytime they reject the my Portout request for no reason. FInally they gave me a answer that, I cannot port out because I am in a CUG.
I dont understand, how do this Airtel people find these reasons.
Totally frustrated and I want relief from this issue, please help me.

My number being [protected]

Thanks in advance
Sudhakaran.V

Hi,
my 3 years old lifetime airtel no was[protected], suddenly it was shut when i charged around 100/rs for net and other call.
I raised a complain here, some body from airtel called me, talked useless.

No body from airtel came up.it seems all the malpractice is their right.

I want my money back.

My address is ....[protected]@gmail.com

Hello Sir,

I received a missed call on my Airtel number [protected] from the number [protected] today morning, 23rd Aug 2011 at 7:57am.
When searched on the net, I found that this number is from Pakistan.
Kindly see to it. Hoping for a quick resolve.

Thanks and Regards,
Smita

hi to whom so evr it may concern

i am [protected],

i am getting nusense messages, shaayari , ads, subscription which cost 2 rs per day without any confirmation and i even don't know what for its been deducted .
and airtel customer care people are irritating me when i call them for help, provided they even charge for that unfinished call as 50 paise per minute. so i think airtel is trying to bug people by charging for creating inconvenience to customer and also to clear it.

hope this will reach airtel

thanks
[protected]

Dear Sir,

I got recharges my airtel prepaid mobile no [protected] from a shop for Rs 299/- and I got only Rs. 1/- .The recharge was done on 22.08.2011 at 09:54 pm and trans id is[protected].I got an SMS the same afternon "recharge with 299/- and get full talktime.Offer valid for 30 days". Henceforth I recharged it for Rs 299/-. It happend with me twice, is this the policy of airtel to cheat their customers if yes should is switch to any other network and leave airtel. I belive that you will revert on this issue on very urgent basis, and will return balance into my mobile number
Kindly refund my amount back or I shall report the matter to senior authority.

Regards,
AMIT SHARMA
[protected]@rediffmail.com

Hello,

I am writing this with a lot of frustration and helplessness. I had an airtel fixedline/broadband connection with airtel until May 2011, when I requested for shifting my connection and airtel failed to shift the connection in time and despite reminders they failed to do so again and again. With poor service and long list of issues with airtell and failure of shifting the connection in time, I decided to disconnect the airtel broadband connection and requested airtel to do so and send me a final settlement statement with adjustment made for my deposit which needed to be refunded. Airtel managed to disconnect the service, that too with some delay, but I never heard back on final settlement from them, though they reminded me of bill amount while shifting but nothing after all the disputes.

Until date I have spoken to airtel people several times and also written a couple of emails to movers.[protected]@airtel.in but have failed to get any response.

I am not sure what to do, but I receive some calls from random numbers asking me to settle my bill with airtel.

1. I have not received any final settlement from airtel.
2. With such a poor service from airtel, all I have asked for is that I will make payment after final dues are adjusted to one single amount, but I dont know why airtel has never reverted.
3. I am really harassed by n number of calls from airtel and irresponsive behavior from their reps.

Kindly log this as a serious complaint and take necessary steps to close the issue so that I dont feel harassed again by airtel.

Thanks,
Ankita Sanghvi


Although most of the conversations happened over phone, following is email trail with airtel -

"From: Ankita Sanghvi <[protected]@yahoo.com>
Subject: Re: Disconnection Of Airtel Connection [protected] 13299302
To: Movers.[protected]@in.airtel.com
Cc: [protected]@bharti.com
Date: Friday, 24 June, 2011, 12:26 PM


Should I be expecting any kind of response from airtel apart from their Collections??????? Kindly let me know, I dont think I have time to follow up with airtel and keep reminding them of their responsibilities.

I would like to close this ASAP and need final confirmation on disconnection as I still keep getting survey calls and marketing calls from Airtel for the number in subject.

I will request you to send me a note in writing with all the closure and disconnection letter as despite several calls where you have ensured that the connection is not active, I dont think its really updated well in all your systems.

Would really appreciate a little worthwhile service for once.

-Ankita


--- On Fri, 13/5/11, Ankita Sanghvi <[protected]@yahoo.com> wrote:


From: Ankita Sanghvi <[protected]@yahoo.com>
Subject: Re: Disconnection Of Airtel Connection [protected] 13299302
To: Movers.[protected]@in.airtel.com
Date: Friday, 13 May, 2011, 12:07 PM


First of all you should know who your customer is. Sorry to say, it seems completely irrelevant to you.

I know airtel has network connection where I had requested them to shift, but airtel has been extremely responsible in calling me and disturbing me 10 times on the day of shifting and despite confirming the time, not turning up for the work. Hence, after all thinking I am extremely happy to get rid of the immensely horrible service airtel has provided over the years.

Thanks for the first time really processing the disconnection request and hoping you can do this without fail.

As I can see, you have not failed to remind me of the bill details, so can you kindly also remember to credit my security deposit with airtel and close the same, for this connection. Please ensure and incorporate the same.

Thanks,
Ankita

--- On Thu, 12/5/11, Movers.[protected]@in.airtel.com <Movers.[protected]@in.airtel.com> wrote:


From: Movers.[protected]@in.airtel.com <Movers.[protected]@in.airtel.com>
Subject: Disconnection Of Airtel Connection [protected] 13299302
To: [protected]@yahoo.com
Date: Thursday, 12 May, 2011, 7:01 PM



Dear Sir,

Thank you for writing to Airtel Broadband and Telephone Services.

We have received your request to shift your telephone connection to the below mentioned address:

I-Wing 107,108, (Building Name) Palm Court, Link Road Malad West. mumbai-64

We do have network at your given add Your Cancellation request is processed

Find service request no. 902130

Also request you to clear the o/s amt of rs 1874.00 to avoid futher billing dispute

Please accept our sincere apologies for any inconvenience you are experiencing due to our inability to shift your connection.

Thanks and Regards
Sachin Kulkarni
(Movers West Team West Hub)
Email id : movers.[protected]@airtel.in
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

"

IPTV is the most horrible thing to have happened to me. I took the IPTV connection in April 11 and it stopped working on 11th Aug 11. On 12th I raised an SR2243332 to Airtel. Their technical man came and said that the set top box is not working and that many people in the area are facing this problem. It is over 10 days now and I have raised several SRs but the IPTV is still not working as the set.

I have paid Rs. 1750 as installation charges in April 11 for a product which stops working in just 3 months and then there is no after sales support. The technician simply tells that the IPTV set top box is not available and that he has no idea when it would come.

I demand refund of my amount so that I can buy some other service. In case Airtel does not resolve my complaint in2 days, else I would be forced to go to the consumer court and claim damages.

Regards
Monika

This is with reference to follow-up going on for below mail trail for last 2 months. I was

provided surety a month back from head quarters Gurgaon. Mdm Salin Pushpam called me a month

before and assured that she will get this done by Hyderabad Engg Team, still things have not

moved forward. I am really feeling sorry to use these words that you people are not capable

of doing this simple installation job.

I see things are at same place without any progress. This is really disappointing that

company employees who are even working in head office are incompetent to get the work done.
I am member of welfare society of my building and checked with secretary and found none of

Airtel Hyderabad engineering team has approached them for putting up connection from

junction box to our building. Our building has 34 apartments and neighbor building is

already using Airtel Wire internet.
Before I paid the advance payments for installation I was told that there is no feasibility

issue and I can go ahead and pay for new internet connection. But to my surprise it’s now

going to be three months.
I had paid advance of 1200 vide cheque on 22nd June, 2011 and for which also have the

receipt. I also got sms three months back that installation will be done ..
I am unable to go ahead with other internet connection because of you guys. I am suffering a

lot as un availability of internet. Now let me know if you guys are going to refund the

money without any legal processing or you want me to go ahead with FIR for same.


The Consumer Protection Act, 1986 you are given notice to either complete installation with

in this week before 26 Aug or refund my amount. Let me know in which form you want to send

refund.

You can send refund by draft/cheque at below address

Flat No 102, First Floor, Zee Habitat, Survey No 61/A,Madinaguda. 500050

Karandeep
[protected]

Sir, for the last about four years I have been suscribing to the Airtel Land line no-[protected] and later we also opted by its broadband.But in the month of Aril 2011 (tentatively) the Airtel through its representative called us and offered the service of IPTV broadband with call faciilty which suited to me and i agreed .In the month of June they insatalled the instrument and i paid AIRTEL checque of Rs-1750/- vide cheque no-885181 Axis bank Khan market which cleared in the account of Airtel on 10/06/2011.They gave me the service. But on 27/06/2011 vide bill no[protected] Airtel sent me a bill demanding Rs 3574.47 in which they charged again Rs 1750/-installation chagre which i had already paid as above. They also charged Rs-25 for film "Udan " which was free .They added late fee of Rs75/- on which they levied taxes of rs 326.79 thus the whole bill totalling 3574.47/- I contacted Airtel customer service and brought the unfair exaggerated bill in their notice.Then realized their fault and assured the send me revised bill.But till now I have not received the corrected bill though I have brought this indiscrepencies in the notice of Airtel.Some complaint numbers are 48971360 dated 16/07/11, 4907242 dated 21/07/11 and 2469744 dated 18/08/11. All the time Airtel assured that they are sending me the corrected bill deducting all the overcharges but till now they have not settled the bill. Now i have been bringing this again in the notice of Airtel through this complaint .Please give me the correct bill in place of wrong exaggerated bill and relieve me from undue financial liabilities.Regards .Prabha Ojaswi