[Resolved] Aircel — Unauthorized charges | |||
Problem: Without any authorization Aircel, activates value added services and deducts charges (in prepaid connection). Incident: You get a call from a number, you attend it - it means that value added service is activated. You get a message on activation with an option that you need to call a number to de-activation. However, if you call that number (in my latest case - it is cookery tips and the number given was 5800025), either you will not be able to connect to that number or it will be an pre-recorded call with no option for de-activating it. After trying you assume that its one time issue, then later you will realise that amount is deducted for every month. In my mother's number, they have enabled 4 such services(as on today it is 4 services) and deducting Rs. 120/- per month since September 2011. My mother's monthly call charges will be less than 100 and they were deducting more than Rs.120/-pm. Without knowing the real culprit, she thought the problem is in mobile and was planning to change the mobile. I am looking for options to make a compliant with Telecom authority as well. Aircel customer care has communicated that they will not refund the money deducted till now. I am raising this compliant so that Aircel should not do the same to other customers Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Aircel — illegal charges
i have been subscribed friend zone service and i paid its charge.Within last 15 i have unsubscribed it but still i charged 30 rs. today
which is not legal
would you please register my complain and give me some satisfactory answer
and please return my balance
My cell no is [protected]