Aircel — unfair deductions

Vinodh Kumar

from Mysore, Karnataka

Address:

Bangalore, Karnataka

Sir,
I have been using aircel mobile bearing number [protected] from past 8 months and from past 15 days my account is been deducted for rs 17/- every 3 days stating this is for internet package which I have never activated. Past 3 days when this issue came to my notice I called up customer care and they said they will refund rs 17/- after 24 hours which they did and they ensured that this problem will not be repeated again. But again today morning at 12.42 am again rs 17/- has been deducted from my balance.
kindly suggest me where shud I complain against them as I want to resolve this problem and get my refund amount back. Why do they cheat us like this..?

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Comments

Vinodh Kumar

from Mysore, Karnataka

Why aircel activates non selected packs without the concent of the customers.. I thought aircel does not do unfair deductions but no.. they have been deducting 17 rs every three days from my account from past 18 days which i noticed just 2 days back and on my conversation with customer care executive they refunded only 17/- rs and said that this kind will not be repeated but today 27th may again rs 17/- was deducted from my account at 12.42 am.. this is really very very disappointing ..
kindly do the needful

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team