[Resolved] Aircel — Unwanted Value Added Services Added in Prepaid Account | |||
Unwanted Deduction of money from Prepaid No. My name is Nitin Mehta, I am holding one Aircel Prepaid No. +91-[protected], Yesterday Suddenly my account has beed debited with amount rs 30. with comments as Monthly Govt Job SMS Service, But I didnt apply for the same via any mode. I tried to contact customer care several times but they didnt pick my phone or no reply from there side. Requesting you to please help me in this regard and help me to get back my deducted money from aircel. I tried to contact the nodal officer also, but there is no response from them. Thanks Nitin Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I must tell you my friend that all the VAS services are fully automated and cannot be activated without the consent of the consumer. My experience with the customer care of Aircel has been great and I am quite shocked to hear that they have not been able to help you. Why don’t you visit the nearest Aircel store and get this in order. I am sure you will get a satisfactory solution to your problem….
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
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Aircel Prepaid — VALUE ADDED SERVICES
ON DT.26.11.2009 at 5.30PM Company has charged Rs.15 for my Balance of M.No. [protected]without subscribing any value added service in the name of LOVE MOVE PACK.after complaining for it to companies Cuctomer Care Representative they are not giving me the details of subscription and also not refund my balance of Rs.15.When I warn him that I will go to lodge complaint in Consumer forum against them,they told me that they don't care & they will ready for it.