[Resolved]  Aircel — Permanent Disconnection of my Number

Address:

Uttar Pradesh

Dear Sir,
I had a mobile number [protected] which I was using since last 8 years. Recently, I had ported the same to Aircel. It was activated on 20.03.2011 by Aircel. I had submitted all the necessary documents to Mr. Deepak (Mobile Number: [protected]) through the Dealer timely. After some days, I received a message from Aircel to submit the documents. I asked the dealer for the same but he told me that The papers has already taken by Mr. Deepak who is company agent and looking after that area. I contacted Deepak on a mobile number given by the dealer. Deepak told me that the ID proof (Photocopy of Driving License) has been lost and to provide the same again. I, again submitted all my papers to dealer. On 15 April, 2011 the incoming call services my number were barred. On asking, Deepak told me that my ID proof has been rejected by the company but all my services will be restored after a while and asked me to provide some other proof. This time, I provided him the photocopy of my official ID Card.

After that day I did not received any call or message from the company regarding the submission of papers. Therefore, I thought that my papers has been submitted by Deepak. But suddenly on 10.05.2011, All the services to my number has been barred permanently without any information or message.

One 11.05.2011, I went to Aircel Store for the problem I was facing but they told me that the number is disconnected permanently and can not be retained and they also suggested me to buy some another number. At least they should have put barring to my number so that I could submit the papers directly to them, before taking such an action.

This is how I have lost my 8 years old mobile number due to the carelessness of the Company and its executive. Now, nither Deepak nor Aircel Nodal office reply to my emails.

Kindly help me to retain my number

Pankaj Gopal Singh
Mob: [protected]