Aircel — Recharge unsuccessful but aircel customer care and retailer not refund my balance.Both says I don't no about this

vinkm89

from Gurgaon, Haryana

Address:

West Delhi, Delhi

On 02-oct-2011 time 07:28pm I recharge for full talk time offer the recharge transaction number is - dlr[protected] to recharge of 75 inr is under process,I got this message,but no balance is credited in my phone,when I complain for this on Aircel customer care then he says our computer systems is on the updation, please you wait for 2 to 4 hours.

When next day I complain for this complain no: 1-[protected] he says wait on date 04-oct-2011.
Till now no balance is credited in my account,and both persons aircel customer care and retailer blame to each other.

Please help me.

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Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

Kindly confirm if you have been provided with a satisfactory resolution for your concern by our team.

For any further assistance, you can mail us at [protected]@aircel.co.in.

Regards
Aircel Custoemr Service Team