[Resolved]  Aircel — wrongly debited my account balance repeat for second time

Address:

Pune, Maharashtra

This happened for the second time that Aircel again wrongly debited my account balance from my mobile no [protected].Earlier on 08 AUG 2013 when I call Complaints & Requests 198 for not auto renewal of internet pack of rs 98/- due to that my full amount of balance is debited from my account of Rs 147/-they also told that it cannot be refunded . But it is not my fault as auto renewal is not activated which is totally company's fault.While transferring my call to seniors they are cutting the call and it has happened twice.When it is clearly written on their site that internet pack of rs 98 will be automatic renewed after its expiry but again it's happened for the second time that auto renewal not activate as a result my full amount of Rs 138/- wrongly debited from my account balance. Please look into this matter as company is not at all looking into this issue.