Airtel Complaints & Reviews

Dear Sir,
I am getting disturb too much from a unknown number (Tamil nadu circle). I don't know who doing this. He is a male and disturb my wife by calling and messaging. I am feeling too much disturb and also my wife. The mobile number is [protected].
So sir please help me. I am begging you.
Thanks & Regards,
sujeet kumar
P/No-[protected]
Karanatka(Bangalore)

I purchased an airtel digital tv on April 21, 2013 in my name (Vikrant Sharma – [protected], [protected](brother’s number- alternate contact)) for Rs. 2290. My id is [protected].

At the time of purchase, I was promised the following:
1) I will get a 250 cash back in my airtel digital tv account for future recharges.
2) I will get free naaptol and ebay coupons.
It’s already been over 15 days today, still there is no credit made in my account.
I contacted the customer care at [protected] to register a complain for the same on Apr1, 2013. The agent told me that a complain has been registered and the case has been forwarded. It will be resolved soon. But nothing was done till now.
Then, I contacted again yesterday (Apr 9, 2013) at around 12.45pm. I was told that within 1 hour some senior fellow will contact me to resolve the issue. I waited till 2pm, but no call !! I again contacted at 2.15pm and asked why was there no call and why is there no credit has been made. The lady said “Please stay on line, I’ll be back”. SHE NEVER CAME BACK and then after around 8-9 minutes on hold, the call was cut by them !!
Then I again called, again explained the issue to the guy. He said I’ll arrange for a call within 2 hours and then said, “Please be online, I’ll connect you to some senior guy”. I don’t where he connected me, but, actually the phone was disconnected !! And still, those 2 hours are not completed !!

Till now, I neither did got any call from these fellows nor did I get my deserved cash back !!

I guess, they promise anything to make the fool of customers thinking “who will come to fight for a mere 250 !!”.

Hi, i had taken a number [protected] from Airtel past 7 years and suddenly they activated internet to my number without even informing me and claimed a bill amount of 5000+. As i am using dual sim phone and one more number of Idea is having internet i was thinking i was browsing with Idea number as Airtel didnt had internet. But all of a sudden they came back with huge amount of bill which i cant pay. Also no one will be mad to use the internet without rental package, which they are not understanding. And they are threatening that they will take action on me on mails. Request to kindly help on this.

Dear Sir/Madam,
My Complain is that I had purchase a Air tel prepaid connection([protected]) in July 2012 after three months in Nov 2012 Air tel customer care called me and say sir please convert your prepaid connection in postpaid your monthly cheapest plan will be Rs.249/- and maximum Credit limit is Rs.2000 , so i had agreed with this . they send a executive at my home and he is taken my ID, photo, signature and Rs.300/- as a security deposit and fill up a Customer Application Form . after one month complete my bill is Rs.3880/- i am shocked with this bill. i called customer care that i am not agree with this bill and please convert my connection in prepaid they said me sir first you pay the bill than we will convert your connection in prepaid. After that i am not paid the bill in this dispute second months is also over and second month's bill is mail me i had check my e-mail there is Rs.3,025 bill is come. i am again shocked. Now my Question is that when my credit limit is Rs.2000/- then why company is not stopped my outgoings calls when i used Rs.2000 of my limit? Now Company's recovery team say me pay the bill otherwise FIR filled with regards section 420 against you. Sir i had paid Rs.1800/- (Rs.300 security + Rs.1500 bill ) . Now sir i request to you please help me i am a student and not pay this bill but some bill i will pay so please solve my problem.

Yours Sincerely,
Deepak Raj Singh
([protected])

Myself Mandeep
I have recharged my no. [protected] with Rs. 67 on 19 feb 2013. According to this tariff plan all local calls should be 1.2 p/ 2 sec,but i didnot get it. I have complained many times but there is no solution till now.My current call rate is 30 p/min,neither this Rs. were creadited to my no. nor any other solution.My tariff plan will be expired upto 19 april

I'm a prepaid user of 3g broadband on my phone..before this I am subscribing a 4gb data plan/rs749 and a weeks ago my data plan my data plan already reach its limit..when I want to renew my data plan, the message always keep telling me that I cannot renew the data plan since the capacity exceed 50mb even though my data plan already reach the limit..what should I do?

My number: +91 [protected]

Dear Sir,

I want to transfer my Airtel number which is currently registered in mumbai circle to pune circle. Kindly do the assistance.

Regards,
Vikas R.
[protected]

I have received a missed call on 8th April 2013 at 08 : 52 AM from [protected] . As I understand that +92 is Pakistan's code and therefore would like to highlight the issue. I am a Airtel Pre Paid Connection user , thus would request you to look into this matter . ...

Thanks
Lokesh.

I Sri Siddhartha Sankar Mishra has been used Airtel sim with mobile no.[protected] since last three years ago.I wish to block my sim at urgent basis because this mobile was misplaced at keonjhar on dt.06.04.2013.This is for your kind information to proceed my complaints on top priority basis.Kindly send any information my mail id.[protected]@yahoo.com

Hello Airtel

I was using Airtel DTH with Customer ID: [protected] in Hyderabad,
India.Recently i have relocated my home in Hyderabad to some other location
so i need a technician from airtel side to reinstall my DTH .

I am writing this to you because I have contacted customer care for
Re-installation several time infact from last 15 days i am continuously
calling customer care number [protected] but every time i am calling they
are saying they will be sending the technician within 24 hrs but till now i
haven't seen any technician visiting my home.

And when i asked for escalation they are just putting my phone on hold.

This is really unacceptable and i am facing lot of difficulty in getting
such a small thing to be done.

if you can look into this then it would be great.

thanks,
regards
Rajeev Gupta
[protected]

I LIKE TO APPRECIATE AIRTEL DTH FOR A HIGH QUALITY MARKETING STRATEGY ADOPTED FOR ADD ON SERVICES!!! THEY ARE OFFERING (INCLUDING HIDDEN T&C) ATTRACTIVE PACKS FOR FREE OR ON A VERY LOW PRICES BUT AFTER SOME DAYS WHEN IT BECOME CHARGEABLE YOU MAY OPT TO DEACTIVATE THESE CHANNELS BUT FEEL AS DIFFICULT AS CLIMBING OVER EVEREST!!! AS I AM FEELING AFTER ACTIVATING A SPORTS CHANNEL TO WATCH IPL 5 .... STILL COULD NOT DEACTIVATED WHILE I ADDED ANOTHER TO WATCH IPL 6! .... WANNA ELABORATE .... WHENEVER TRIED OVER WEBSITE (MORE THEN 30 INSTANCE IT WAS WITH MESSAGE "DUE TO TECHNICAL REASON YOUR COULD NOT REGISTERED KINDLY TRY AFTER SOME TIME!) (HOW KIND A MAN CAN WHEN HIS POCKET BEING PICKED ???) OR TAB REMAINED INACTIVATED WITH MESSAGE..... CLOSED FOR MAINTENANCE OR WITHOUT ANY MESSAGE IT CANT OPEN .... HOW GREAT WAY TO BEFOUL CIVILIANS!!!

On4th April,my previous inter net validity.expired.On 5th morning 8am i requested to stop my mobile inter net, sense to my mobile no my[protected],and subsequently the customer care person assured,and they sent the message,stating my problem been resolved.....at that time my Main balance was rs 101/..
Unfortunately ,my main balance slowly draining.Again i contacted customer care.the .same answer,,,when my balance still reduced,,,same request,sent, but no proper salvation.....the next day my main balance brcome in*zero* ,again i contacted,Mr Dimness tech supervisor,attended, some how he understand the problem.and he stopped inter net service,but he never settled my lost amount.Now i Demand you ,in this issue,purely your negligence,and lack of technical personalities handle this matter,for which i became victim.Hence ,,Return my lost account Rs 100/ to my mobile,main account,..immediately.
Mobile no [protected]

Sir,
airtel prepaid service is illegally deducing my balance every week for last 4 weeks for sms service(Rs 11 every week).though i did not send even a single sms in last 4 weeks. i called customer care a lot of time,they says no value added service active in my mobile number. inspite of that they are deducing my balance every week. now, when i call for customer care executives,they are disconnecting my call. i lodged two complaints in comsumercomplaints.in in last 2weeks. customer care executive assured me it would not happen anain.but this is happening again.they sent me sms today saying sms service will be auto renewed in next 1 day with charges Rs 11. they even refunded my lost money for which i lodged complaints last week.
[Dear Dr SUSENJIT MALLICK,

Bharti Airtel has just left a comment on your complaint with the ticket number #177129. Below is their response.

"Namaste Dr. Mallick,

This is to inform you that your concern listed on 01 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com]
i have copied the mail sent from them last week. but they did not solve the problam.
kindly look into the matter, so that i can get relief from this problem.
thanking you.

Dr Susenjit Mallick
164/1, South Masunda
New Barrackpore
Pin- 700131

Hi,

I had activated 23 rs data pack by request customer care. Service activated at the same time and I was able to use this service. But after 5 days It's automatically activated service without any prior information. I have talk to customer care for the regarding problem. But she didn't give me any solution that refund money and deactivated internet service. When I requested to talk to senior concern person then she hold my call for undefined time. I wait for more than 20 minutes but didn't talk to any person. Again I try to communicate customer care but I am not able connect my call.
Please give me the solution that how to resolve my problem.

Thanks
Mrityunjay Ravi
[protected]
mrityunjay.[protected]@gmail.com

Postpaid no: [protected]

I have been using airtel 3G dongle with 6GB plan since November. Through the airtel desktop app I used to check the daily usage.
Ever since I increased the plan to 8 GB which I did in feb or so, I am unable to get daily usage details. The request can be seen in outbox(apparently outbox is the sent items here), but I never get response.

I have been dealing with their customer care/technical support for the last two months no avail.
For the last month, though I have not used much(was on vacation for a week), for the last 4-5 days I got only 80 Kbps speed, because their records show I have exhausted my 8 GB limit.


Problems:

1) I get sub standard speed for no fault of mine. Despite several requests they are not providing a solution to let customer know the usage.

2) in fact they provide useless solution to drive traffic to their site by asking me to upgrade their app. This would have probably cost my 200-300 MB of my data. But end result same. I am not receiving the Response when I send the request through app.

3) because of their insensitive, sub standard service when my kid was unwell I was unable to work from home and have to take a couple of days off. ( or pay them RS. 300 for 100 MB which I could have g obbled in 2 hours)

4) even cheap android phones show the usage on a everyday basis. Why can't airtel app show the usage details on a daily/weekly/monthly basis. Just that they want to cheat people by not letting them know about their usage.

I want the rental waived for last 2 months and until I have this resolved.
If they can't resolve it any soon, I want them to call everyday and tell me the usage.

Dear Sir,
I am getting disturb too much from a unknown Airtel number (assam circle). I don't know who doing this. He is a male and disturb me by saying slang language. I am feeling too much disturb. The Airtel mobile number is [protected].
So sir please help me. I am begging you.
Thanks & Regards,
Hadrish Borah
P/No-[protected]
Guwahati

Hi,

Please help me getting Airtel Mobile connection surrender. I went to Airtel 100 ft CMH Road, Indiranagar Bangalore showroom on 30th Mar 2013 to surrender the connection [protected]. There I was waiting more than 2 hours in queue then they said to clear the outstanding amount and call 121 ad they will take further steps towards disconnection. I tried calling more than 3 times that day from Bangalore. After that I went on tour to Delhi and must have called 10 times but everytime the executive arrange a call after 4 hours which never happened.

Please help I raised two tickets as well and requested for a call back if required. I'm not using the connection but the monthly bill is increasing day by day. I'm struggling to get this connection closed.

Jai
[protected]

Dear Sir/Madam

In november 2012 I had applied for the airtel 3G datacard service (Internet Dongle ) .I subscribed for a package which would charge me Rs750 for 3GB and after 3GB 80 kpbs absolutely free.This ensured me my bill would not exceed rs 750.However when i received the call for verification they informed me a pack for 5GB at Rs750 is activated and after 5GB 3p per KB.So i went back to the airtel gallery asking them how did this happen .The person who had done my formalities for connection told me , its a mistake and they havent activated that package.They convinced me it will be sorted and sent a request for change of package .But next month i got to know still the pack hasnt been changed .Hence again I went to airtel gallery .He sent another request and told me not to bother it will get changed the next month ..However March 10 2013 my data services were suspended as my bill amounted to 2347 .For the next two weeks I was running to and from airtel gallery making calls sending emails.The airtel gallery officials were very rude to me ,being a lady they kept me waiting and throwing attitude and finally washed their hands saying theres nothing they can do to directly mail airtel. In my mail pleading for some kind of help as it is not my fault the wrong package has been activated . I was told an amount of 750 has been waivered and posted and another 400 will be waivered in month of april .However I recieved an sms again reminding me to pay my bill ,the waiver did not reflect hence i informed them .They confirmed the waiver will reflect in the bill .I got a call from airtel saying an outstanding amount of 1500 is pending to pay it off asap.Since I couldnt remain without an internet connection anymore I paid an amount of Rs1000 and my internet was restored . However yesterday ie. 6/4/2013 I was informed an outstanding amount of 2800 is pending and my internet is suspended once again .They claim there is no mistake in the bill .On the otherhand I have recieved paper bill of 3800.I am trapped in the game of airtel. Sick of calling their customer cares who keep diverting you to other numbers or keeping you on hold .Please help me

I had applied for a broadband connection on 28th march by filling an online application (with a payment of Rs 49) post which there was a call from an executive who collected my documents on the same day.

However post the same there has been no contact or any service update of when the connection would be done (I was assured that the connection would be provided within 3 days). On calling the call center there was no record available at your end of the transaction i made , this inspite of me having recieved a mail from your email id confirming receipt of payment and also providing a reference number. I have called the call center 6 times on all occassions either the phone was disconnected or numbers of affliate or nodal officers were provided which lead to dead end IVR's i.e. on calling the provided numbers of the nodal officer or affliaate the IVR required for me to enter the landline number or account number which naturally i did not have as i still dont have a connection

The details of the transaction as per mail recieved from airtlel are as follows which verifies receiving the payment
Application Number : ONGURGA00317748
Transaction Status : Successful
Transaction Reference no. : 3282631
Transaction Date & Time : 28/03/2013 14:40:13
Payment Amount (Rs.) : 49
Paid from : Credit Card

This service does not make sense where although I have recieved a confirmation mail with a confirmation of Rs 49/- being debited but the company now doesnt have records of my transaction.

A request to close the number was made on 26th Oct .Amount of the bill was deposited on the same day.After 3 days I got a call from your customer care centre saying that excess amount has been deposited by me and Airtel will make a refund of the excess amount which was around Rs 500/- .No refund was received by me till last week and I could not follow it up due to my busy schedule. I got a threatening call around 1 week back from your office and was asked to deposit Rs.2500/- immediately.The operator actually misbehaved with me. Finally thinking that it was an irony that a company like airtel was so careless and like all mismanaged departments I would not be heard, I contacted your outlet near sec-62 Noida and Rs.1900/- was sent through someone to get the balance adjusted.
Again on 30th March2013 I got a call from Ms.Sonal who not only mis behaved with me but called my daughter up and abused her also.
I am a person of more than 50 years of age ,I have never come across such a shameful behavior during my gone life.I am shocked what type of persons this company is hiring?what culture is being taught to the staff at your end? Sorry but I am hurt and would like the bad natured lady to be out of the job otherwise she would continue to hurt your customer.
I have settled all my dues.The poor customer has to suffer always...........