Airtel Complaints & Reviews

Through this letter I would like to draw your attention towards the serious issues that I am facing with AIRTEL.

It was my bad luck that for my company (Apurva Creations Pvt. Ltd.) I applied for 3 connections of Airtel (2 Voice and 1 DSL) which I always assumed was a very efficient and customer oriented company. I had applied these connections somewhere during last week of August. For the same initial documentation was handles through Airtel Executive Mr. Ravi[protected]. The person who came to collect the form was clearly told that since this is company we would require all the three numbers is serial order which he confirmed to.

After 15 days an engineer came for installation of these numbers and when I asked about the numbers he gave me all three different numbers to which I rejected the installation. Finally Mr. Pravin Sharma (Territory Sales Manager – [protected]), Mr. Pushpender (Territory Sales Manager – [protected]) and Mr. Amrish Chaudhary ([protected]) came into picture and requested me to take voice numbers in Series and a different number for DSL to which I agreed. After almost a week finally they offered me 0120 – 4123701, 4123702 (For Voice) & 4118841 (For DSL). I confirmed these numbers and an engineer came for installation of the same around 16th September. He called from all three numbers on my mobile and confirmed me the numbers. After installation I got a Welcome call for 4123702 & 4118841 but not for 4123701. To this the engineer said that there is some problem from backend and you please take the welcome call for the other two numbers and for the third number it will take an hour or two at the max to activate it. He promised me that there is no issue of any sort and I can go ahead and get my stationary printed and circulate the number as well.

Few days passed and when the number[protected] didn’t get activated I started calling Pushpender and Amrish on continous basis to get the status. Initially they always said that they have mailed the concerned authority and it will be activated in a day or two then after few days Amrish stopped taking the calls and Pushpender told me to switch over to some other service provider as quality of service of Airtel was not like before and nothing can be done as this number has been allotted to someone else. To which I replied that since I have already expended around 25000 Rupees on stationary and all of it would be wasted. He said that even if I come to Sec – 58 office of Airtel it won’t be of any help.

Then on 26th September I finally called up 198 and registered my complaint (Reference number – 4716782) and narrated the whole incident to which I was promised that action will be taken and line activated before 4th October – 9:32 AM.

Same thing again happened never got a single reply from Airtel – again called up spoke to senior (Reference #[protected] was promise matter will be escalated and within 24-48 hours will get a feedback. Nothing happened.

Again called up spoke to another so called senior (Reference #[protected] same reply wait for another 24-48 hours and matter will escalated and sorted. Again nothing happened.

Again called up spoke to another so called senior (Reference #[protected] same reply wait for another 24-48 hours and matter will escalated and sorted. Again nothing happened.

Again called up and spoke to another senior (Reference #[protected] and still no satisfactory answer.

Wrote to Nodal officer of 12th October and still waiting for a reply

I wonder how many more days will pass like this and I will be at the receiving end.

And the best part is that till date I have not even got a single call back from AIRTEL but only I have been calling up.

Now I realize that your sales manager Pushpender was right when he said that quality of Airtel’s service has downgraded and I should look for some other service provider. Being an insider he knows the true status of company.

If this is actually the case and if it takes these many days just to activate a number then I wonder what service Airtel would be able to provide me in near future. I believe 25 days were more than enough to sort out any backend problem they had.

So if you are able to give me an answer on above and rectify the problem then please let me know else I would like to get all my three numbers deactivated and return the handsets and Router purchased from you with a refund of connection fee paid and the charges that I had paid for my stationary.

Hopefully will get a reply or call back from Airtel now.

Dear Sir,

My residence telephone number[protected] is not functioning more than a month. The complain request no. 4113490 was also raised on 15th Sept, 2011 with Bharti Airtel Ltd in this regard. Whenever we are enquiring with Airtel customer support team, they are giving a standard reply that due to some technical problem, it would take some more time to resolve , which is continuing more than a month. During this period , the monthly bill got generated twice and also cleared ( value Rs. 1177/- & Rs. 800/- ) as per the advice of Airtel customer support team. They told us, if we don't clear the bill, the service request would never be addressed. Now, even after that, the telephone line is still inactive.

We would like to seek your help to resolve this issue. Either they restore the telephone line , else they give our money back so that we can approach a different service provider.

Request kindly advice.

Thanking you.

Yours truly,

Sukanta Bhattacharyya
208 A Sunbreexe Apartment
Vaishali , Sector 5
Ghaziabad (U.P.) 201010
Mobile No. [protected]

THE UNDERNOTED COMPLAINTS HAVE BEEN POSTED AT WWW.CONSUMERCOURT.IN ALSO

Dear Sir,

I had posted a complaint regarding Airtel deactivation/activation of 3G Services on 20.10.11 Now, see what has happened. On 17.10.11 after speaking to the Airtel Appellate Authority in the afternoon and late evening I sent a mail to customer care,appellate authority etc. that I will not be using outgoing services etc on my mobile nos.[protected] & [protected]till a resolution is given to the 3G complaint. On 19.10.11 at 12.16hrs. I received SMS that my unbilled amount is Rs.498.43 as on midnight of 17.10.11 Today on 22.10.11 I received a SMS at 11.58hrs that my unbilled amount is Rs.513.43 as on midnight of 20.10.11 I never used my mobile only incoming calls were attended which are FREE LOG AVAILABLE ON MY NOKIA N8 PROOVES THIS ANY PERSON FROM AIRTEL CAN COME AND CHECK, BUT STILL UNBILLED AMOUNT KEPT ON INCREASING. On mobile no.[protected] there are no changes in the amount A mail regarding this has been sent to the concerned but as usual neither any acknowledgement nor complaint no. has been received by me. THIS ANOTHER DEEPAWALI GIFT GIVEN BY AIRTEL. Amount involvement is very less but the matter is of principal. S.N. SEGAL/AGRA

Dear Sir,

My mobile nos. [protected]/[protected]. Airtel customer care executives do not reply properly, they connect you to their seniors who at times never answer. When complaint lodged with the Appelate Authority they say within 03 days they will solve the problem. But after 03 days 72hrs. no result. THIS AIRTEL IS DOING WITH NINE YEAR OLD CUSTOMERS THEREBY GIVING THEM THE DEEPAWALI GIFT. If contact details of High Officials are available customer can contact them and inform them what is going on at the lower level. These people at Airtel are making a fool of customers. They at Airtel are always right and customer is always wrong. ONE THING IS SURE AND I HAVE EXPERIENCED IT "YOU OPT FOR MNP" THAN SEE YOU WILL BE GETTING REGULAR CALLS THAT WHY YOU ARE OPTING FOR MNP AND WHEN YOU TELL THE PROBLEM THEY ARE IMMEDIATELY READY TO SOLVE THE PROBLEM EVEN GIVE YOU REFUND FOR ALL THE CHARGES FOR WHICH YOU WERE COMPLAINING.........WHY?? If anyone can provide me contact details of High Officials of Airtel please forward the same to me. I am waiting for sometime more after which I may contact TRAI and Ministry of Telecommunication. S. N. Segal/Agra

I got phone call on 25.10.2011 from the number [protected] and the person informed me in Hindi that I got lottery of 25 thousand and further asked my bank account number as required for transfering the amount. I just verified the same with customer care over the said offer later and got calrified there was no such offer and call actually from pakistan. I again called up the particular number and told him that this is actually a fake offer. Then, he started telling what customer care people knows and we call directly from head office. Then, I just informed him that I am decided to lodge a police complaint against you as it is fake call and later disconnected the phone call. After that, there was no further phone call from that number. Beware of these fake calls.

Bharat Bhushan
[protected]

Hi,

I am using airtel no. [protected] only for 3G usage.

Last I recharged Rs.750 for data and Rs.50 for normal balance.

After that airtel has started deducting my main balance without any reason.... saying I am downloading hello tunes, subscribed to monthly hello tunes, or I've clicked some flash message. Boss... I've been using airtel prepaid for last 8 years and I very well know, what is VAS and how it gets activated..!!

[protected][protected] This on date 25th Oct[protected][protected]-
Number: Airtel
Content:
The Last 5 Charges are :
1. Monthly Rental 35-Rs.35.00, 24/10/11, 09:45 PM
2. Hello Tune Ringtone Download-Rs.5.00, 24/10/11, 09:45 PM
3. Monthly Rental 35-Rs.35.00, 24/10/11, 09:45 PM
4. Hello Tune Ringtone Download-Rs.5.00, 24/10/11, 09:45 PM
5. Value Added Services-Rs.10.00, 22/10/11, 06:15 PM

[protected][protected] This on date 24th Oct[protected][protected]-

Number: Airtel
Content:
The Last 3 Charges are :
1. Value Added Services-Rs.10.00, 22/10/11, 06:15 PM
2. Value Added Services-Rs.35.00, 14/10/11, 09:38 PM
3. Value Added Services-Rs.5.00, 14/10/11, 09:38 PM

For one pretext or the other Airtel is going behind my number to deduct main account balance.... what sort of Business or Professionalism is this??

I've spoken to following supervisors from airtel to rectify my problem but nothing has happened till date..
1. Kumar
2. Yusuf
3. Sashikala
4. Damyanti

Hope some sense will prevail in Airtel and my issue will get resolved ASAP.

Thanks,
Samrat
Bangalore
Alternate Contact No - [protected]

ACTIVATION OF HELLO TUNES(CALLER TUNE) WITHOUT MY CONSENT AT 12:51PM, TODAY BY DEDUCTING Rs.40, Rs. 30 FOR HELLO TUNE & Rs. 10 FOR SONG DOWNLOAD. I HAD CALLED CUSTOMER CARE OF AIRTEL FOR REFUND OF Rs.40.

I am customer of airtel company.on 23rd Oct. I made recharge of rs 98 as internate pack for mobile no.[protected] . The scheme is Upto 1gb downloading possible by the above plan.but whenever I activate internet on my mobile , airtel deducting money from my main balance, airtel is cheating with all customers ,what is the use of scheme for we are paying rs 98.
Please register my complain against airtel company and give me relief..
Adv.Rajesh wankhede
Anand nagar, hingoli, Maharashtra
Pin.431513

Sir,

I have a Airtel prepaid connection and my No is [protected] i had activated DND service against my no but still receiving promotion offers SMS/Calls from Airtel. I have no any Value Added Service started against my No [protected] but still they are deduct amount for VAS from my main balance and while I call to customer care they always tell me that all services has stopped against my No [protected] and again a Value Added Service they start automatically from there side, the last deduction amount history of VAS are as under.

1. VAS - Rs 3/- Dated 18/10/2011 Time 11:09 PM
2. VAS - Rs 2/- Dated 19/10/2011 Time 08:47 PM
3. VAS - Rs 2/- Dated 19/10/2011 Time 08:47 PM
4. VAS - Rs 2/- Dated 20/10/2011 Time 04:47 PM
5. VAS - Rs 2/- Dated 21/10/2011 Time 09:09 PM
6. VAS - Rs 2/- Dated 22/10/2011 Time 03:35 PM
7. VAS - Rs 1/- Dated 23/10/2011 Time 05:03 PM
8. VAS - Rs 2/- Dated 24/10/2011 Time 07:46 AM

In the view of the above matter i am requesting you to please take the legal action against the company and try to re-fund the deducted amount from my main balance. This is the strategy Airtel do with the entire customer in North East Region to make money for company.


Thanking You
Sanjay Bandyopadhyay

On 19th october 2011 i sent a sms to 1900 for changing my mobile network from airtel as the call rates was high .But a customer executive name by Mr.Srinivas called me and told that he is going a better plan and low call rates and requested no to change to other network.Request num is RPOCN[protected]. And informed that it takes 5 working days to activate the new plan. But today on 25th october 2011 when i called the customer care they are telling that there is no such plans for my mobile num and they are telling to continue in the same plan.Request you to kinldy take necessary actions against them. Mobile num- [protected] . Regards Hemanth

Hi Team,
I have been using Airtel prepaid subscription since a while now. I only try to contact in an extreme situation which I think everybody does. However the problems people face are different with different people. What exactly happend with me, is that, I am using Blackberry subscription since the time I have airtel prepaid connection. I have been charged only .05 paisa for a text message. Recently I got to know that it been increased to 1.00 rupee/text. I am fine with it however I was told that you will be charged same rate till the time u use blackberry subscription which had bot happend. I spoke to customer care and then things turn in a rigid way. They discord me many times I thought that there are different type of representatives so may be that person is in a bad mood when usually happens with everyone. I spoke to another person they put me on a 20 mins hold n never came back after a day I called in again but result was same even worst this rep puts my call on hold about 25 mins n never came back I I got little service centric stratigy and asked next rep to transfer my call directly to floor supervisior he spoke to me but I still doubt that was not supervisior as he was even unable to understand english and his annitiation was typical and I strated in hindi as I know that language as well. He told me that i[censored] want to stay with aortel its ok and I not then change the network n disconnected the call even I told that person I will go cunsumer court for your behaviour but he was stick to that he simplified again we have been charging 1.00 and we never charged you 0.05 paisa. I was surprised. And shocked as well. I thought may be he will start abusing me in a while so I disconnected the call this supervisior which he says he is Inderjeet kumar and rep I spoke with last time is Manish bahari.
I would really appreciate if somebody would ask them to pull the call records of my coneection to listen the calls I made and than look into what could have been and what is suppose to be done after that. Whosoever is accountable to this but I blame Airtel itself since they hire people who get training which think for process knowledge and also would like to advise Mr. Mittal you can give 1000 more for per employee to train them on basics of custmer service etiquette.
Thanks for your time and I would be glad to see the outcome for complaint.
Kind regards
Sameer Uzzama
[protected]

Hi,
My Airtel DTH STB stops functioning when I get calls on mobile other than Airtel Network. No Engineer is able to resolve the issue and upon insisting on dropping the services, they send in another engineer insisting me to Buy another STBox paying some 400Rs. I have been facing this problem from the beginning of time and upon calling the customer care they either put me on hold for 30 min and hang up the phone without providing any solution OR say that this is the first time they are hearing such Issue and hangup the phone without giving any proper resolution.
Though the problem is genuine they dont bother to resolve the Issue. Please help...................
Customer ID : [protected].

Sir,

Regrettably I have to complain about the very slow internet service of Airtel.It is really very irritating to wait long for the response when I click on any option like yahoo mail or gmai or google news etc.Despite unplugging the connection and re-connection, I could not find out the reason from any source although all the internet connection five bars are visible on my laptop.I request Airtel to check their system and redress the grievance at the earliest possible.
An early action is solicited please.
Thanks,
Sunita Kashyap
Ph. [protected]
Mob [protected]

i am bhim sain vpo- dhinganwali,abohar,fazilka,punjab. mera mobile no. is [protected] h. 20 oct. se 23 oct ke bich me mere 40 rs. kat liye gaye h.cosmber se bat ki to unhone kaha ki aapne airtel live use kiya h.jabki m only net use karta hu.or uske bad isko band kar deta hu.costmber ka vayavhar bhi thik nahi tha.aap hi bataye jiske pass kamdhenu gay ho to kya vah bakri ko palega,nahi.jabki mere mobile par net chalta hi nahi,only pc par chalta h.plz iska turnt hal kare.
thnx

I had recharged day before yesterday from a retailer for Rs. 200/- The mobile was updated with Rs. 1/- and the remaining thing as explained, when we called the Airtel customer service was for a 3G. Actually our mobile does not support 3G and secondly, we have been recharging using 200Rs. (Actual talk time being 179.2) for a very long time. Neither this was known to the retailer or to us. The retailer explained to customer service executive Mr. Omprakash, but he denied giving feedback. This is a insult and infact i would like to discontinue services of Airtel Prepaid due to this reason. Kindly action the complaint and revert

Airtel has been delivering a poor service to activate my airtel mobile number [protected]. They have disconnected the number without prior notice and when verified asked me submit documents. I have submitted the documents couple of times once at Airtel outlet in Habsiguda on Sep 24th, 2011 and second time at Airtel main branch in Splendid towers, Begumpet on Oct 1st,2011.

Both the times, the representatives confirmed the number would be activated within 2-3 business days but that did not happen. I tried calling customer care at 198 nearly 15 times but of no use.

As per my last convestation with Airtel personnel at 125 on Oct 14th, 2011 the number was promised to be activated within 4hours but till date there is no action taken.

Please help me to resolve this matter and all your support is highly appreciated.

respected sir,
my name is vinod solanki,i am from mumbai.
airtel is always doing the same things again and again they always charging for none.they simple send us one sms (you have been renewed for hungama club-superstore subscrition service from airtel and you have been charged rs 50)this is what we recharge for,we recharge our phone to make a calls not for the usless service which airtel is providing ,sir kindly help us and the customer care representative are taking like they are customer they harras us.my contact no is:[protected] and my email id:[protected]@gmail.com

Name: Nagarajan
Product Name: AIRTEL Digital TV
Customer ID: [protected]

My Problem: I requested to reinstall Airtel Digital TV in Kharghar. Finally it has not happened and it has been decided that amount will be refunded around Rs 1500+ after I hand over airtel digital TV instruments. I was told that executive will come to my home and will give cheque and take back all instruments.

So far no executive has come to my home, I followed up many times their CS, but no proper response. It is utter worst experience in my life time with AIRTEL. I need someone to come forward from AIRTEL DTH to resolve my issue at the earliest.

Regards
N Nagarajan

Hi ,
This mahesh from andhra pradesh but right now i am staying in banglore. I had a prepaid connection of airtel from AP. My mobile was theft on Oct 22nd 2011 around 19:00hrs. Please block my sim immediately . It seems to my no. is using by some body.How Can i get the list of out going and incoming calls from my number ([protected]) between 20:00hrs of 22nd oct 2011 and 24th oct 2011. And is it possible to take the new sim with same number in banglore.
Please give the reply to [protected]@gmail.com

Regards,
mahesh

Airtel is currently facing few technical issues in broadband shifting
Airtel Nodal office has officially sent an email (Please find email below) regarding our request for shifting airtel broadband inside chennai wont happen due to technical reasons.


Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated on 18/10/2011, you have expressed your concern regarding shifting for your airtel account number 16373392.
We regret to inform you that we would not be able to process your request towards shifting owing to technical reasons.
We regret for the inconvenience caused to you.

Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at [protected]@airtel.in

You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre, if the issue is still unresolved. You may send an email at nodal.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you our best of services.
Yours sincerely,

Rakesh
Nodal Office.
airtel Telemedia Services

We got this response after 25 days from our request for shifting

Airtel customer care -> any comment on this?

Date: 23.10.2011
From
Goldina Ghosh
Ph D Scholar, M.Tech (IT)
Birla Inst. Of Technology, Mesra, Ranchi.
Resi: C-604. Rail Vihar.Rajarhat. New Town. Kol-156

To
M/S Airtel: [protected]@airtel.in mailto:[protected]@airtel.in

West Bengal [protected] dthnodal.[protected]@airtel.in Bharti Telemedia Ltd., Touch Point-1,(P45, Jogendra Garden, Kolkata-700078.


Dear Sir,
Re: Con.ID:[protected]. Goldina Ghosh. Cell: phone[protected]

As per sms direction I recharged my airtel digital tv as below. But till now I could not see any channel and the tv shows negative balance and instruct for recharge (11-10 AM).
Would you advice!

Digital TV-airtel / New Town
Date: 08.10.11
Thank You! You have successfully recharged your account for Rs. 100.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in


Customer ID: [protected] password: bdg374

16.10.11
Thank You! You have successfully recharged your account for Rs. 250.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in
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Till date I did not get any channel to visualize. Please stop deducting money on daily rate basis till the resumption of getting channel and refund the money you have already deducted since 16.10.2011. Else I will take the matter with the consumer grievance cell of Govt. of India.

23.10.2011
12-06 night
Till this time you have not given any channel to view. While trying to contact over phone at [protected] it says the balance as 200.00. .
But the T v shows negative balance and could not access any channel.
Your opinion please.

Copy to
1) TRAI for their knowledge & N/A please
2) Consumer Grievance Cell.


Thanking you,
Yours faithfully
23.10.2011 at 19-30PM
Till now I did not get single channel to view. It now shows “Check signal cable / weak signal”
Unless you refund money till resumption of service I shall take the issue to the consumer court
Your Account details
Name: Goldina Ghosh
Address: c604rail bihar
new town rajarhath
Kolkata
WB 700156
Date of Birth: 29/09/1983
Inspite of repeated information they are reluctant to take any action