[Resolved] Airtel Blackberry Support — Unresolved support issues | |
I have been trying to get support for my Blackberry device for AirTel for over a week now. Customer support is completely inadequate and unresponsive. A most fundamental issue has not been resolved yet. Is there a forum or a 'higher authority' within AirTel or outside, where the issue can be escalated? Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
17 Comments | |
Comments
i m also facing this same problem since 26th December 2009.. my blackberry services got deactivated. i have been calling in the customer care with no response from the company. even today i visited the airtel galary at flora fountain but those people told me tht we cant give u a specific time in how much time the services will get activated.. i have messaged several times in the customer care with no response..
Blackberry — Blackberry Support Issue
Great article on Bloomberg Website with nice option that the Blackberry iscoming up. This shows that we are no where behind in the world of
technology. However, I have one nice experience to share with that probably
will change your perception the way it happened with me. My initial
sentences were my comments before but after interacting with so called
professionals of Blackberry team including dealers, I have changed my
opinion from great services to worse services.
I would not use any abusive word however the experience that I had with
Blackberry team compelled me to do so.
I must share that I bought the Blackberry set Model 8900 Curve in
the month of March 2010 and while using the same I encountered with couple
of issues that were escalated with the respective dealers and when tried to
reached higher authorities - could never get any contact details or forum to
bring the issue up. Initial days of my complaint I was convinced by my
dealers that set itself would be replaced. Would be shocked to hear that
this assurance is now almost two months old. Each time I am trying to follow
up, either the call is ignored or same fake assurance with no result, still
as a customer I am in dark. Surprisingly I recommended the same model to my
colleagues and bought almost 20 sets of the same.
I can well imagine if this sort of treatment they can do with undersigned
then what will happen to the individual customer.
With great respect to Bloomberg article that I read on website (bloomberg),
I felt like sharing my experience as could not control my
emotions that on one side I am suffering from the behavior of Blackberry
associates and on other side Bloomberg article shows lot of positivity about the
company and its performance.
You may contact me on [protected]@gmail.com for any sort of clarification in this
regard. I do hope that this matter can be further reached to the higher
authority so I will get with justice as early as possible.
Please do find my sincere apologies incase I have written any harsh words.
Regards,
Prashant Srivastava
I am not sure if this is an authorised forum to discuss and what are the impact and response I can expect. I am using Airtel blackbery service. I got my account deducted by Rs 899 for the month of July-Aug. But after 10 days of service it got deactivated and it is 6 days since I am calling up customer care support for help but this is not getting resolved and they giving bogus time frames and reasons. It seems since the service provider is physically persence is not there and the complaints are raised through phone it is not at all getting resolved and hoing unheard. I am reaching out for justice. Appreciate if you could help me with resolution to this concern and do not allow service providers to take consumers for granted and the consumer rights are protected.
I HAVE BB 8900. I WAS SURPRISED TO SEE SO MANY COMMON FEATURES MISSING IN BB ITS SOFTWATE AND SHOULD BE UPDATED IMMEDIATELY. THE FEATURES THAT MADE ME SURPRISED ARE AS BELOW :-
I CAN'T ADD A NEW CONTACT FROM RECEIVED OR DIALLED NUMBER I HAVE TO COPY IT AND TO TO CONTACT AND PASE IT THERE LENGTHY PROCESS... (SEE E-71)
DEFAULT NUMBER DIALLING FROM A SINGLE CONTACT HAVING HOME/OFFICE /MOB # WE HAVE TO MOVE CURSOR ALL OVER TO GO TO MOBILE AND THEN CLICK TO DIAL. IT SHOULD HAVE DEFAULT NUMBER OPTION SO WE CAN JUST SELECT CONATCT AND DIAL DEFAULT SET NUMBER AS IN NOKIA E-71
LIMITED CONTACT NUMBERS OPTION : ITS LIMITED 1.MOBILE, 2 OFFICE, 2 HOME NUMBERS MOREOVER MOBILE IS THE LAST OPTION AND WE CAN'T EDIT THE HOME / OFFICE TO NAME IT AS IN E-71.
REJECT LIST : IF WE SELECT REJECT CALL OPTION, IT IS FOR ALL THE CONTACTS, , , FUNNY ... ALL CALLS WILL BE REJECTED, ... SUCH A BIG COMPANY ... BLACK BERRY ... AND A SENSE LESS FEATURE ?
MOBILE TRACKER ... SHOULD BE ADDED.
PLEASE UPGRADE THE BB SOFTWARES ... ELSE NEXT TIME IT WILL NEVER BE "BB" IN ANY OF MY MOBILE, EVEN MY FRIENDS OR RELATIVES TO WHOM I HAVE CONVEYED THAT BB IS NO BETTER THAN COMMON MOBILE PHONES.
I CAN'T ADD A NEW CONTACT FROM RECEIVED OR DIALLED NUMBER I HAVE TO COPY IT AND TO TO CONTACT AND PASE IT THERE LENGTHY PROCESS... (SEE E-71)
DEFAULT NUMBER DIALLING FROM A SINGLE CONTACT HAVING HOME/OFFICE /MOB # WE HAVE TO MOVE CURSOR ALL OVER TO GO TO MOBILE AND THEN CLICK TO DIAL. IT SHOULD HAVE DEFAULT NUMBER OPTION SO WE CAN JUST SELECT CONATCT AND DIAL DEFAULT SET NUMBER AS IN NOKIA E-71
LIMITED CONTACT NUMBERS OPTION : ITS LIMITED 1.MOBILE, 2 OFFICE, 2 HOME NUMBERS MOREOVER MOBILE IS THE LAST OPTION AND WE CAN'T EDIT THE HOME / OFFICE TO NAME IT AS IN E-71.
REJECT LIST : IF WE SELECT REJECT CALL OPTION, IT IS FOR ALL THE CONTACTS, , , FUNNY ... ALL CALLS WILL BE REJECTED, ... SUCH A BIG COMPANY ... BLACK BERRY ... AND A SENSE LESS FEATURE ?
MOBILE TRACKER ... SHOULD BE ADDED.
PLEASE UPGRADE THE BB SOFTWARES ... ELSE NEXT TIME IT WILL NEVER BE "BB" IN ANY OF MY MOBILE, EVEN MY FRIENDS OR RELATIVES TO WHOM I HAVE CONVEYED THAT BB IS NO BETTER THAN COMMON MOBILE PHONES.
hav started my blackberry messenger service on 6th feb'12 ..have taken the plan of 299 nd my services got deactivated in 10 days have done so many complain in customer care bt my service are nt activated so now i want my money back as havent used the services ...i hope i ll get my money soon thank u
i am not able to activate blackberry internet services even your helpline number of blackberry is not avaiable from my phone .kindly help me out and give immediate call
bhangaar company hai net pack karu to sala net chalta hi nai customer care me complaint karne k baawjud bhi problem solve nai ho raha hai [protected]
42%
Complaints
54492
Pending
0
Resolved
21957
View all 54492 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
it switches off and restarts on its own several times in a day
i have complained but no response
i am thinking of going to the media and making this a big issue
pls let me know i[censored] can support me