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[Resolved]  Airtel Blackberry Support — Unresolved support issues

I have been trying to get support for my Blackberry device for AirTel for over a week now. Customer support is completely inadequate and unresponsive. A most fundamental issue has not been resolved yet. Is there a forum or a 'higher authority' within AirTel or outside, where the issue can be escalated?
Complaint marked as Resolved 2020-08-13 23:43:14
Complaint comments  17 CommentsShare0Tweet0

Comments

hello i have bought a blackberry devise 8703 from reliance last week and there is a problem with it
it switches off and restarts on its own several times in a day
i have complained but no response
i am thinking of going to the media and making this a big issue
pls let me know i[censored] can support me
I have blackberry 8700g from airtel, my lcd is broken becoz it fell from my hands so plz let me know from where can i change my lcd coz its been a long time i am searching i am in Lucknow {u.p}.

Please help me out i need it
blackberry support number from your airtel number is 7070
and otherwise it is - [protected]

this is for further use please.
regards,
vaibhav
I too am facing problem with its working. Especially in emails etc. kindly resolve my issues also and that can only happen when airtel takes care to send some rep for my complaint.

Rajesh Khurana
Write to [protected]@airtel.in, with the link of your complain on any complaints website.

You can also write to manoj.[protected]@airtel.in - CEO of Airtel
Airtel is a good company and represent a good repotation in the market.Afterall u have complaint in the airtel & they are not supporting you then u mark a mail in cc to SBM at [protected]@bharti.in and see the response As soon as possible..
Hand Set is total dead

Contact No[protected]
i m also facing this same problem since 26th December 2009.. my blackberry services got deactivated. i have been calling in the customer care with no response from the company. even today i visited the airtel galary at flora fountain but those people told me tht we cant give u a specific time in how much time the services will get activated.. i have messaged several times in the customer care with no response..
I am facing problem in blackberry device with airtel connection that is
unable to display mail icon on desktop of blackberry, it shows a folder only, in folder i got mail icon, how can i put it on desktop directly.
hello i have bought a blackberry devise bold 9700 i cn kindly resolve my issues also and that can only happen when airtel takes care to send some rep for my complaint.
at find a function of sendind bussiness card


Akash agawarl
hello i have bought a blackberry devise bold 9700 icant finding the function of sending bussiness card.i cn kindly resolve my issues also and that can only happen when airtel takes care to send some rep for my complaint.






akash agrawal
[protected]

Blackberry — Blackberry Support Issue

Great article on Bloomberg Website with nice option that the Blackberry is
coming up. This shows that we are no where behind in the world of
technology. However, I have one nice experience to share with that probably
will change your perception the way it happened with me. My initial
sentences were my comments before but after interacting with so called
professionals of Blackberry team including dealers, I have changed my
opinion from great services to worse services.

I would not use any abusive word however the experience that I had with
Blackberry team compelled me to do so.

I must share that I bought the Blackberry set Model 8900 Curve in
the month of March 2010 and while using the same I encountered with couple
of issues that were escalated with the respective dealers and when tried to
reached higher authorities - could never get any contact details or forum to
bring the issue up. Initial days of my complaint I was convinced by my
dealers that set itself would be replaced. Would be shocked to hear that
this assurance is now almost two months old. Each time I am trying to follow
up, either the call is ignored or same fake assurance with no result, still
as a customer I am in dark. Surprisingly I recommended the same model to my
colleagues and bought almost 20 sets of the same.

I can well imagine if this sort of treatment they can do with undersigned
then what will happen to the individual customer.

With great respect to Bloomberg article that I read on website (bloomberg),
I felt like sharing my experience as could not control my
emotions that on one side I am suffering from the behavior of Blackberry
associates and on other side Bloomberg article shows lot of positivity about the
company and its performance.

You may contact me on [protected]@gmail.com for any sort of clarification in this
regard. I do hope that this matter can be further reached to the higher
authority so I will get with justice as early as possible.

Please do find my sincere apologies incase I have written any harsh words.

Regards,

Prashant Srivastava
I am not sure if this is an authorised forum to discuss and what are the impact and response I can expect. I am using Airtel blackbery service. I got my account deducted by Rs 899 for the month of July-Aug. But after 10 days of service it got deactivated and it is 6 days since I am calling up customer care support for help but this is not getting resolved and they giving bogus time frames and reasons. It seems since the service provider is physically persence is not there and the complaints are raised through phone it is not at all getting resolved and hoing unheard. I am reaching out for justice. Appreciate if you could help me with resolution to this concern and do not allow service providers to take consumers for granted and the consumer rights are protected.
I HAVE BB 8900. I WAS SURPRISED TO SEE SO MANY COMMON FEATURES MISSING IN BB ITS SOFTWATE AND SHOULD BE UPDATED IMMEDIATELY. THE FEATURES THAT MADE ME SURPRISED ARE AS BELOW :-

I CAN'T ADD A NEW CONTACT FROM RECEIVED OR DIALLED NUMBER I HAVE TO COPY IT AND TO TO CONTACT AND PASE IT THERE LENGTHY PROCESS... (SEE E-71)

DEFAULT NUMBER DIALLING FROM A SINGLE CONTACT HAVING HOME/OFFICE /MOB # WE HAVE TO MOVE CURSOR ALL OVER TO GO TO MOBILE AND THEN CLICK TO DIAL. IT SHOULD HAVE DEFAULT NUMBER OPTION SO WE CAN JUST SELECT CONATCT AND DIAL DEFAULT SET NUMBER AS IN NOKIA E-71

LIMITED CONTACT NUMBERS OPTION : ITS LIMITED 1.MOBILE, 2 OFFICE, 2 HOME NUMBERS MOREOVER MOBILE IS THE LAST OPTION AND WE CAN'T EDIT THE HOME / OFFICE TO NAME IT AS IN E-71.

REJECT LIST : IF WE SELECT REJECT CALL OPTION, IT IS FOR ALL THE CONTACTS, , , FUNNY ... ALL CALLS WILL BE REJECTED, ... SUCH A BIG COMPANY ... BLACK BERRY ... AND A SENSE LESS FEATURE ?

MOBILE TRACKER ... SHOULD BE ADDED.

PLEASE UPGRADE THE BB SOFTWARES ... ELSE NEXT TIME IT WILL NEVER BE "BB" IN ANY OF MY MOBILE, EVEN MY FRIENDS OR RELATIVES TO WHOM I HAVE CONVEYED THAT BB IS NO BETTER THAN COMMON MOBILE PHONES.
hav started my blackberry messenger service on 6th feb'12 ..have taken the plan of 299 nd my services got deactivated in 10 days have done so many complain in customer care bt my service are nt activated so now i want my money back as havent used the services ...i hope i ll get my money soon thank u
i am not able to activate blackberry internet services even your helpline number of blackberry is not avaiable from my phone .kindly help me out and give immediate call
bhangaar company hai net pack karu to sala net chalta hi nai customer care me complaint karne k baawjud bhi problem solve nai ho raha hai [protected]

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