Airtel Complaints & Reviews

Namaste Shethiaami,

We would like to inform you that your concern listed 28 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — DEACTIVATION OF CONNECTION

INSPITE OF SUBMISSIONS FOR DEACTIVATION OF MOBILE NO [protected] IN FEB, 09, WE ARE REGULARLY BEING HARRASED FOR NOT PAYING THE RENT . ABOVE ALL AIRTEL CUTOMER CARE DONOT BEHAVE AS WELL.

AirTel — Deactivation of connection

On 14 Sep 09, I applied for a new air tel post paid mobile connection at Secunderabad. After submitting all the relevant documents and a security deposit of Rs 500/-, I was given the no. [protected]. I was contacted by an air tel exec on this telephone around the 25th, i also was contacted on the alternate no. and an airtel executive also visited my residence. All the calls were acknowledged. On 02 Oct, my phone stopped working. On contacting customer care I was informed that as I had not used my phone for some time they had disconnected it and now it could be reactivated only if I visited a airtel office with ID proof.I find this situation extremely distressing and a deficiency of service. The minimal airtel should have done was to contact me before taking such a action.

Pls activate my tel at the earliest
Group captain Pavan sharma
College of Air Wafare
SP Marg
Secunderabad

Namaste Dyutiman,

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Dyutiman,

Further to our discussion dated 27 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Dyutiman,

We would like to inform you that your concern listed 27 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Dakaliya,

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Dakaliya,

This is to inform you that your concern listed 27 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Dakaliya,

We would like to inform you that your concern listed 27 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Fraud sms to family

This number - [protected] is calling my family members and friends and blackmailing them about me. Please help me in tracing this number to its location.

Namaste Mr. Sethi,

We would like to inform you that your concern listed 27 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — no refund of extra money taken

i am highly disappointed with airtel Relation Ship center bahulplaza jammu this time as i have been a customer of airtel from last 5 years.
I went to Relation Ship center Bahu plaza for closing of my no [protected] as i am shifting to deli for official reasons.but they somehow convinced me to get my no reallocated to Delhi with first 5 digits of my changed & also changed my no to [protected] from [protected] .they handed me a slip with their stamp on it for relocation in Delhi after giving my address proof .they told me to go to any RC in delhi & provide the slip given to me to them & i will get my no reallocated without issues & they also asked me to pay RS 300/- in my account which i payed them.but now in delhi the are saying that jammu RC has mis guided me & my no can't be reallocated
& as i asked them my account balance it is Rs. -287/- & they also told me that i can't get this money back now .as i am on roaming i have to discontinue my no & i contacted 121 for this & they deactivated my sim .Now please help me out .
please do something so that i don't lose my money & also take some action against the concerened Relation Ship center officers for misguiding
me & taking extra money from me as i have faced lot of embarassment at southex Relation Ship center delhi.the officers there are very rude.

AirTel — received no refund

I have applied for a broadband connection on 7 aug 2010 at home and the site engg. took 2400 Rs. for the connection but after 10 days they say that they are not able to give the connection at my home and till today i didn't received my amount.

Airtel Recharge — Online Payment

I made online recharge payment to Airtel for mobile number [protected].
Amount of INR 295 debited to my ICICI Bank account.
Payment confirmation number is[protected].
Trasacted on 04/10/2011.
My mobile however is not recharged

AirTel — Refund of online payment for recharge

Hi,
I was trying to make online payments for recharge of my prepaid phone but my February 9th transaction did not go through for Rs 333 and i was supposed to get refund same to my bank account but it has not happned yet.

I did one more similar transaction on 29th february which failed but i did got the refund of the same in March. I am still waiting for my Febarury 9th refund.


09 Feb 2012 MHDF[protected]-AIRTEL BHARTI[protected] 09 Feb 2012 333.00

Namaste Mr. Joseph,

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Joseph,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste (esoofaneez ),

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (esoofaneez ),

We would like to inform you that your concern listed 27 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Visal,

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Visal,

We would like to inform you that your concern listed 26 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (piitr2005),

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (piitr2005),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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This is to inform i am using airtel broad band connection for the past 6 moths. My last two month payment was not paid by me, since i am not using a single kb o[censored]sage because of my system having the problem is it in dead condition.

The above information was already shared with airtel while during the tele call, But they are not focus on it only reminding about the payment and forcing to continue the net connection. How can i pay with out using broad and continue the services further without using 0 KB. finally my disconnection request was taken on record as on 21 may 2018.

I have told Airtel tell me the nominal charges i will pay it for those payment was not paid by me, but they refuse me and telling if i continue the services i will get waive of for the 50 percent other wise i have to pay full amount for the two months.

I am really unhappy about the Airtel services will focusing only on the money not for the customer.

My landline no: [protected]

My net no: [protected]

Request ID : 96286790

Customer ID: [protected]

Thanks

Kumarappan

[protected]

AirTel — request for a tower

there is no airtel network in our village.. Sometimes the network comes but very less... So there is a need to place a towwr in our village..

Namaste Mr. Meesala,

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Meesala,

This is to inform you that your concern listed 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I also got same msg and found Rs 99 deducted from my account. No one is picking at the customer care. Can there be some way out?

Dear Sir/Madam,

I am a prepaid customer of Airtel.
My mobile no is [protected]
Yesturday Rs.99/- has been deducted from my balance for the subscription to VAS PACK99 without my permission and that they have activated VAS PACK 99 at their own , where as i have not asked to do the same. What the hell is it.

Early reply appreciated

Regards
Gaurav Singh

Airtel — balance deducted without my permission

Dear Sir,

I am a prepaid customer of Airtel.
My mobile no is [protected].
Today Rs.99/- has been deducted from my balance for the subscription to VAS PACK99 without my permission.
I am trying to lodge my complaint from last two hours but all in vain.

Sanjay Khanna

my mobile no. is [protected].day before yesterday rs.15/=has been deducted from my balance for vas packwithout my permissionand they have activated vas pack at their own, where i have not asked to do same. on 10/03/2008 they have deduct 25/= .i don't know why?they deduct some amt. every month from my balance every month.what the hrll is it?

I have been trying calling 121 to deactivate the cricket pack which has been started on my mobile no. [protected], but have got irritated with airtel service. Rs. 5/- per day is being deducted from my account and I receive cricket sms which i am not interested at all.

Please deactivate the cricket pack immediately.

AirTel — Deduction of Balance without use of service

Sir
I am using Airtel Prepaid sim in Punjab, India.
When i used Airtel's NOP Service to activate Internet on my mobile, 2 days after using this service suddenly my balance of Rs.200 deducted on its own. Instead of helping me customer care official blocked my calls to Customer care. If my problem will not be solved, i'll have to go to cConsumer Court.

Dear Sir/Madam,

I am a prepaid customer of Airtel in Andhra Pradesh.
My mobile no is.[protected]
Yesturday i.e., 06.03.2009 @ 20.00 Hrs Rs.30/- has been deducted from my balance for the subscription to VAS PACK30 without my permission and that they have activated VAS PACK30 at their own, where as i have not asked to do the same. I want to know why Airtel people doing this type of deductions without user request. Kindly do the needful.

With Regards,
A.RAJASEKHAR
KURNOOL

Mobile No [protected]

Rs 3 debited for last Three days without any request for VAS

pl discontinue immediately and give credit for earlier debits

Hi,
I am using no [protected] from Airtel as a pre paid customer.After several call to customer care the ballance which is been debited from my account ballance not yet credited.

Every time i re charge the ballance get automatically deducted from my Ac.Kindly suggest.

AirTel — Airtel deducting my amount without my permission

Sir,
With due respect i beg to say that, about 10 days ago airtel subscribed me to gandhi sms quotation pack without my permission. It sends me a sms quote daily to my cell no.[protected] and reduces rs 1 daily from my account. I made contact several times to airtel customer care, they told me everytime that your subscription will be unsubscribed. Even they told me to sms some keywords to some numbers, i did what they said everything everytime but in vain. Now i am very upset after doing all these absurd things and i want to get rid of this junk. Please help me. I cant remove my sim because i am using it for about 8 years and my colleagues and friends and family members all contacts me through this number. I will be highly thankful to you if you helped me regarding this complaint.

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Airtel Services — Airtel -amount deducted from balance

Sir my name is Pallavi Pande Cell No. [protected]. I faced the problem, 30 Rs deducted in my balance of 23 dec 09. When the same is communicated to customer care executed, he refused to refun the amount. as subscription activated on your number and i can't any help, he replied me this is not my fault,this is your problem.
This is not first time that Airtell is activating such unwanted schemes on customer and charging the moneny. We are using the mobile to commnunication and not for the entertainment . The Audio which activated, on my mobile is not known to me. If I activated this scehem, I might have used it atleast once. Airtel can prove if I have used this servise, I am ready to pay the charge which they debited..
When I told to transfer to senior person from airtel, they told to talk with Nodal offier of Government of India and refused to solve the problem.
This is not the first time I am facing problem with Airtel. Suddenly we can't change our mobile number also as we have given this contact number to most of the places where the emergencies may occur.
Airtel can recall the communication I had with them that I never want any such paid entertainment services as I am using this service only for communication.
We are saving a paisa by all the means and airtel is taking money from our account as they are supposing that the pre-paid money of the customer is being to be used as they want for such unwanted services.
I request to look in this matter and solve my problem and help me to get my money back Thanks.

AirTel — without using service deduction from balance

my no. [protected]. my balance rs.20 . is deducted without using service. on 23 jan. return it, close service of airtel live. i dont want it.dont make same mistake again thank u

AirTel — deduction of amount without use

my phone number is +91-[protected].....airtel always deduct some amount from my balance in account of one or other services .....which i had never applied to activate.....i called to cosumer complaint forum but ...got unsatisfied answers ....kindly help me

AirTel — Deduction without permission

I am Vinay. My mobile number is [protected].
Continuous meesages from [protected] are being coming about the subscription to getting "bizarre facts" through SMS.My balance is in negative and am facing lot of problem. I have never subscribed for this service.
Initially Rs.30 got cut from my balance in the 1st week of March and Re.1 is being cut daily.
I sincerely urge the concerned authorities to refill my balance. It is a very big problem. Please try to understand.

AirTel — deduct amount from my balance without providing any service

Dear sir,
I am airtel prepaid sevice user last 4 years.I am sad of the air tel service,many they dedUct the amount from my balance.since laast 2day ago like this matter happened,and contact to costumer care service(SHALINI)but not positive response,than i contact nodal officer & lodge a complaint to Mr Sorab.
Sorab lodged my complaint i.e[protected] on 6/4/2011 at 10 am & he assured ur deducted amount refund with in 4 hrs after waiting then we contact Mr Mr Ruchi raj Nodal officer on his phone [protected]
stayed on 30 min but last not any solution till this time.
kindlly help me above noted matter.
Thanks
regards
urooj fatima
91-[protected]

Airtel — BALANCE DEDUCTING WITHOUT PERMISSION

AIRTEL GAVE THE SUPER POWERPACK OFFER FOR MY MOBILE[protected] FOR SIXMONTHS.AFTER 15DAYS DAILY RENTAL OF 1RUPEE DEDUCTED FROM MY BALANCE.ASKED THE CUSTOMERCARE PEOPLE THEY TOLD THAT YOU DONT HAVE THAT OFFER NOW.BUT I HAVE PROOF FOR THAT OFFER IN MESSAGE FORMAT

AirTel — Deduction of extra amount from my balance

Hi,
I have put standard call cutter pack for reduction of STD call rates.. I should be charged 33paise for every 1 min, but I am charged 50paise for every 1min. When I called and spoke to customer care, they are cutting my call and not responding properly..They are not giving me a proper reply.

hi
i had this problem past 2months..every alternate day my balance is cut by 6rs evry night... in the night i check my balance and in the morning i see its cut by 6rs...i have called the customer care people 5times by now...and spoken to many people..they say eachtime either some -HUNGAMA.COM or BIPASHAS SECRETS or something has been activated on your phone no.and so the balance is being deducted..by profession i am a doctor and dnt have time for any of these things...i never go to such sites or offers.at the max i use facebook on my phone...but it is ridiculous that such services are activated on my phone n balance is cut without my permission..i had lodged a complaint 15days back,so for 5days it was not cut.but again the same thing is happening since the last 2-3 days...last night my balance was 241rs and today morning its 235rs.i would like to know the reason why this is happening.pls get back to my complaint because talking to ur customer care executives is useless.if not i will think of changing my connection because airtel is giving me a lot of problems.thank u.my email id is [protected]@yahoo.com

Airtel — amount deducted without concern

Amount deducted from without informing and when I try to talk with customer care today so many times it give option to press1and after pressing 1some message about how to check account balance is told and call disconnect
It's mental harrasment calling to customer care not getting result even after listening unnecessary message

Airtel — Deduction of Balance without permission

Hi,

I have airtel connection with me. Airtel has deducted my balance by activating services like hello tunes , follow the stars without checking with me and without my confirmation. After calling to their call center, the lady told me that I will get my balance immediately. I asked her the case number of conversation but she told that once call complete , i'll get the case id through SMS. BUT NEIGTHER I GOT BALANCE REVERTED TO ME NOR THE CASE ID TO CLAIM FOR FURTER QUERIES.

This is very pathatic and airtel is cheating with customers. I request te readers to switch to otehr service provider as soon as possible.

Thanks,
Ajay- [protected]

Airtel — airtel deducted my balance

my mobile number is [protected] ,I recharged of RS 98 as internet pack and recharged of RS 25 as balance ,when I was surfing my internet then airtel deducted my whole main bailace of amount

Airtel — deducting my balance

sir,
my number is [protected]. in this number automatic deduction my account balance rs 20. pls my money back.and stop all services.

Namaste Mr. Malik,

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Malik,

We would like to inform you that your concern listed 26 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Thanks lot my concerns addressed very satisfactorily

Namaste Mr. Thakur,

This is to inform you that your concern listed 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Thakur,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — NETWORK COVERAGE PROBLEM

I AM I.PSREEKANTH, MY AIRTEL NUMBER IS [protected], I HAVE STILL A PROBLEM.I HAVE NO NETWORK COVARAGE IN MY HOME. I COMPLAINED SOMANY TIME TO AIRTEL BUT NO RESPONDS FROM THERE.IN MY HOMETOWN SOMANY AIRTEL CUSTAMERS HAVE STILL THIS PROBLEM.

NAME : SREEKANTH.I.P
MOB NO : [protected]
ADDRESS : SREESHYLAM (H)
PARAMBIL (PO)
PARAMBIL KADAVU
CALICUT-12
KERALA

AirTel — about coverage

i have local Maharastra Airtel sim and from past 3 day my cell is out of coverage, now i am in mumbai but it can't give me home network my network setting is manual.and after selecting airtel it gives me the massage of "not accesible".
please try to reply me soon with solution.
Thank you.

i lived sambaratipalayam in cuddalore(dist)in tamilnadu.in my villege near three air tel . towers in my villege in 3km network is very bad i complain so many times so plz do the propere network in my place.

AirTel — no network coverage

hey my mobile no is [protected], (post paid) after paying the bill also my phone was not activated & also i had no network
to contact customer care.would u plz rectify it soon.

AirTel — Network coverage

I am facing major issues with the network coverage for the Airtel at my residence, with more than 10 months into it, there has been NO resolution to this issue so far.
Only reason I am still with them because I don't want to change my number and waiting for number portability to start in India,

I have seen the worst customer service from the company and very disappointing attitude even from the Sr executives of Airtel. I have tried complaining through web, mail and calling them. NO USE

AirTel — no coverage

I am using my airtel no in six years, I have no covarage in my home after some months...so please clear my complaint.

Namaste Inderpreet,

This is to inform you that your concern listed 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (guptapco),

This is to inform you that your concern listed on 25 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
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bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

This is to inform you that your concern listed 25 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Data Theft — Data Loss / Theft

Hi,

I'm working in a IT Infrastructure Management company, where my job is to meet my customers regularly to know how our team is working with them, and driving quality initiatives to improve the customer satisfaction. In this kind of profile, there are lot of confidential data that our client share with me. As the profile demand, i work on my office laptop and store all this data into it.

More over in my laptop I also store my personal data(like my back account details, investment details, scan documents etc etc). All this data is very important. To protect the data, I need to take the regular backup of all such (personal + client side) data on my Personal External Hard Drive regularly.

Few days back, I was given a new client at different location. Initially, I was staying with one of the Program Manager for that site. On the day i moved out from his house, i found that my Personal Hard Disk Drive having all this data is been stolen. I asked couple of time to that Program Manager about my Hard disk, but he just have to say "No".

I'm in great loss if I do not get this External Hard Disk, as all my 4 years of official data along with my personal data (bank details, investement details, scann copy of my certificates etc etc ) will be in wrong hands. At the same time, I cann't just pin point this Program Manager on stealing HDD. (i do not want to spoil the pear relation by blaming for this loss)

Please help me. What should I do? Can I log a police complain on this? If yes, under what section and what clause? (I have never faced such situation before; thus little panic also). Moreover i do not have the s/number, make / model of that hard drive. (it was an assembled External HDD, used only for the data storage).

Please help me.

Regards,
Baljit

As i am . T.Thiyagaraja. my pan card was loss last week in triuchy(tn). i want to issue new pan card.
pan card no-AEBPT0743L.

please send complaint form for loss of laptop in jodhpur india

AirTel — THIEVES @ Airtel

DONT TRUST "BHARTI AIRTEL" ...............THEY ARE THIEFS.......
THEY TOOK MONEY & DOCUMENTS FROM ME ON 28/03/2010 AND TILL DATE MY ISSUE COULD NOT BE SOLVED ABD ON TOP OF THAT ....MY PHONE DISPLAYS A MESSAGE THAT " SIM CARD REGISTRATION FAILED" ..............
mOBILE NO : [protected]. (J&K ,SRINAGAR)

Namaste Maninder,

This is to inform you that your concern listed on 25 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Maninder,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I STARTED PAID ATTENTION TO AIRTEL DATA THEFT AFTER MY INCOME STARTED DIMINISHING- ALL GOVT- MEDIA- CORPORATE SECTOR, LAW & ORDER EVERY DAMN THING YOU SEE IN POWER TODAY IS UNDER THE CONTROL OF SATANIC DARK FORCES OF #ILLUMINATI ROTHSCHILD THERE ONLY PLAN TO BRING NEW WORLD ORDER OF ELITE.

TODAY 8T OCT 2015 MARKED NEW DAY FOR MY INTERNET CYCLE- I JUST WOKE UP TO CHECK ON SMARTBYTE MY SPEED WHICH WAS REDUCED TO 512 KBPS AFTER THE SUPPOSEDLY CONSUMING MY ENTIRE 40 GB DATA...

TO MY SURPRISE- INSTEAD OF ALLOTTING ME ENTIRE 40 GB- MY BALANCE SHOWED 39.33 GB- AIRTEL STOLE MY 700 MB VERY SMARTLY, WHEN EVEN MY MODEM WAS OFF EVERY NIGHT..i AM NOT GOING TO SIT TIGHT THIS TIME...i AM AWAITING THERE REPLY ON SAME !

We are also having the same problems related to Airtel's monthly data usage. Our monthly data usage has considerably increased in a short period without any change in my internet surfing habits. There has been a huge amount of data theft or loss even with the computer and/or the router being switched off.
And I've noticed this huge jump in data usage from the month after the Airtel Smartbytes Service was launched.

Our average monthly data usage was less than 10 GB initially. After airtel launched its smartbytes service, my data limit went dry on around 20th of every month (monthly billing cycle 25th of every month). Whereas, my monthly internet usage remained the same.

I later upgrade to a 30 GB plan, which worked fine for about 2 months, post that, the same problem.
I then decided to upgrade to an 80 GB plan, which again worked fine for just a month, however, I've started facing the same problem again. And the data limit would go dry just within just 15-20 days. And all this data usage/theft, without my internet surfing habits being changed. I mean, how can I go from a 10GB monthly data usage to 80 GB, with same internet surfing, and still its falling short every month.

Apparently, I'm not the only one having these problems and after reading the above comments, I'm convinced that airtel's system is rigged on purpose or whatever. In a way, we're being forced to buy smartbytes and the customer service, as usual, is of no help in this regard.

Please bring this matter to light and someone help resolve this.

my contact number [protected]

Namaste Mr. Thikak,

This is to inform you that your concern listed on 25 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste ( saranthilak ),

This is to inform you that your concern listed 25 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Thikak,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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this irshad
my number is [protected] sim number[protected]h-2
see i have taken a nano sim[protected]h-2 in airtel relationship center and asked him to activate the same number on this new sim but he cant do and said may be there is problem in sim and asked to change and when i got the other sim and told him to activate it he says that its not activating and he had sent some mail to someone and it'll activated on monday 15-7-13 but it dint as i had called him on his own number he dint even answered it.is this is the way you treat your costomers?and more over why dont my sim activates what is the problem?i had bought a new iphone 5 which only works for nano sim shall i just see its face and enjoy?
eagerly waiting for reply and make my sim activated.
email on [protected]@yahoo.com

AirTel — Missed call in USA

I have complain against a Prepaid user of Airtel mobile service User. He gives miss calls to my home (USA) at owed hours and he is doing this like he is having fun. I called to India Airtel and got his information.

AirTel — Missed Caller

I WANT TO KNOW CALLER IDENTIFICATION OF MISSED CALL IS COMING FROM [protected]PLEASE EXPEDITE AND MY MOBILE NO. IS [protected].

Airtel — getting calls from a number regularly

i have been receiving a call from a number . he has been torturing me and warning me. he is using very bad language. he is even calling me as aprostitute. i am getting calls from[protected]. could you please give me the name and address of the person who is calling me. my email id is bashi4british @gmail.com

Bharti Airtel — Miss call from bharti airtel number

Hi,

I am getting miss call from number "[protected]" on every day - person calls me 5 to 6 times everyday - Whenever I try to call he did not response - most of the times he calls in night around 1 A.M to 3 A.M - Please advise should I registered the complaint in police station or you will take the action.

Thanks and Regards,
Anuj Jain
Mobile: [protected]

AirTel — Regular miss calls

I would like make a compliant against the mobile no [protected]. The owner of this mobile number is repeatedly giving miss-calls to me from March 2, 2010. I tried to call him and also sent him an sms to know the whereabouts of this person. But still he keeps miss calls. Kindly help me as it is urgent

don't know — miss calls

Dear Sir,
we are recieving miss call from 1 month on landline no. 2440416 and we are not able to trace the number. it is requested to your kindself please trace the number and make the complaint against it, so that we will get rid of the mental disturbance.
looking farward for your coporation
email id: [protected]@rediffmail.com
Thanks and regards
Manzoor Ahmed Bhat
Chanapora Srinagar

AirTel — having missed call

hello sir,
today i have a missed call from number [protected] on my airtel phone [protected]. i m in tension . so please resovle this conflict.
shashank shrivastava
student

i want to stopped my airtel preepaid connection [protected] from wroght now because i have a another no. of airtel

Airtel Mobile — Missed call anonymous

I got a missed cal from Ph no[protected] which I suspect to have emanated from Pakistan.My Airtel mobile no is [protected].I did not call back to the missed call no to avoid problems.I just wanted to inform you to get your advice on what I should do if I get such calls esp from Pakistan

Namaste Mr. Keyan,

This is to inform you that your concern listed on 25 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Keyan,

Further to our discussion dated 25 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Keyan,

We would like to inform you that your concern listed 25 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi,
1.I called to Airtel Toll Free No. [protected] and ask for new postpaid plans and on the same day I recieved call from airtel angent ANJALI and she told me a plan and ask 250 rupees as security money per number and also told that it is refundable,the details and name of plan are:
SUPER SAVER 199 CUG PLAN
600 LOCAL/STD MINS.
300 LOCAL/STD SMS.
FREE CUG WITH IN GROUP.
2.I agree with anjali and she sent their executive Prakash to my address and take 1250 rupees from me.
3.on one my number a different plan is activated by the anjali and then she says it was activated by airtel team not by me so you need to talk with 121.
4.when i call to Anjali she is not answer my call and when spoke with airtel customer care executive they are also not co-operated with me,they only says mails us but on mail i didn't find any satisfactory answer from them.
5.they cheated me and airtel still not take any serious action against Anjali.
6.CCE also not going to change my plan even I called so many times

thanks & Regards
Arvind Parashar
[protected]

Hi,

My security money of rupees 250./- is still not showing in my bill even our executive call me and give me assurity for the same.

Thanks & Regards,
Arvind Parashar

Namaste Mr. Parashar,

This is to inform you that your concern listed on 25 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Parashar,

Further to our discussion dated 25 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Parashar,

We would like to inform you that your concern listed 25 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — unable to contact customer service

from lost three months i am unable to contact customer care.

no one including manager are responding to my complaints pls do the needfull to me...

my number [protected]

AirTel — unable to customer

hi i am chandrashekhar using [protected] mobile no and i am unable to call to customer care executive ... and many times complaned about this and also emailed but no use

Namaste Mukesh,

This is to inform you that your concern listed on 24 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Postpaid — Migration

HI,

i had requested for Migration for one of my post paid numbers in the two which i had . And after getting behind them for 20 days, they had Termiated the servies for the other number which i had not given any request.

And for each and every thing they were asking me to go to Airtel outlet. There they ask me to call Customer Care and these customer care people will say to meet Outlet.

And at last its all waste of time, money and Time for me.

This is the best Experiance i ever had with these kind of Mobile service providers we have.

With Regards,

C.Praveen Kumar

Airtel — Higher Charging for Migration SIM

Respected Sir/Madam

I have lost my mobile last month. So, am in need of migration SIM. So, I contacted the Airtel Show Room near our place (Kalpakkam). They said that the price of Migration SIM is Rs.200/- But when i contact customer care they told that it is only Rs.150 only and more over they are providing wrong details like it should be activated with in one month from the date of loss. If these AIRTEL Show room itself charging higher than the normal price then what is the difference between a recognized dealer and a normal vendor. Below i have provided the detail of the Agency. Kindly take the necessary steps in providing the proper solution in this issue.

Place:Kalpakkam,
Agency:KAS AGENCY
Date:11th July, 2008.

Thanks in advance.

Regards,
Karthy

prepaid service — the mobile office service

sir /mam the provide of mobile office service is not satisfied them some time the service of very ill the coonect to server replay is web noget way reply//////////////

Air Tel Service — Post Paid to Pre-Paid service

Dear Sir/Madam

i would like to bring it to your notice that i am using Post Paid connection number [protected] of Air Tel from last 4 year, i was not getting the bill properly, billing amunt was not proper, for examlple i had not activited Missed Call Alert and the service provider were charging from last 14 months, and finally i brought to there notice and it was de-activated.

For all this reason i have changed my post paid connection into pre-paid and i have cleared all my outstanding on 30/03/09 at 4.30pm and even recharged on the same day for the same number, but till now(02/04/09 - 11.30am) my numer for pre-paid connection is not activited, there is no incoming are outgoing from 01/04/09. this is way Airt Tel Service provider is Harissing the costumer.

i kindly request the concerned person to help me out and give the service to my number at the earilest.

Thank You
S.Monroe Lavin

AirTel — complaint on postpaid migration

I had requisted airtel to my migrate my prepaid number to post paid, and I had submitted all documents on 25th April, it's already week over but still my post paid account is not activated, as airtel paople commited that this is going to be activated with in 48 hours of handovering documents and they are cherged rs 300/- as surety deposite, but no use ...

Airtel Services — transfer from postpaid to pre paid

My Ref No: [protected]

My mobile nos: [protected],[protected]. i submit the details on 01/01/210 at u r airtel cromepet office. 04/01/10 these cards will work as a prepaid card this information i got from ur airtel crompet office at the time of new forms sumit. so monday (04/01/10) nearly 8:00 pm i called through [protected] to [protected] told me now u can use the card. After that recharged Rs.100 and Rs.245 for rate cutter for each mobile. but mobile shows the balance making calls no balance in airtel service. i am getting this information. again 05/01/10 went to airtel office crompet i talk to the prepaid services the reference No:[protected]. she told me after 09 hrs card will activate. until now these cards are not activate(06/01/10, 08:00 am). Pls give me a details when it will activate? through sms to my mobiles.

thank you.

Airtel Mobile — Post paid to Pre paid MIgration

I am Venkatesh Airtel-Post paid customer wish to change to Airtel-Pre paid and submitted the application & cleared the Outstanding & Unbilled amount for the same on 23rd jan 2010 in Kodambakam(Chennai)-Airtel showroom. Airtel peoples over there informed me it will take 24hours for migration(So expected 24th Jan 2010), but it was not happened and the 121 guy whom i called informed me 54rp still left as unbilled amount as our system shows the balance amount only before 2 days, so i went back to showroom and paid the same and the Airtel people informed me today evening i.e., 25th jan 2010 it will get migrated to Prepaid.

Each time when i call up Airtel 121, i want to tell my history what all the things happened till date and they raise a complaint(which gets closed automatically with a invalid reason)

Latest 121 call details on 29th Jan and the reason from 121 person - There is a difference of 20paise, so we are unable to continue our migration process, if this is so!! rather i am calling they should have called me up (or) messaged me (or) at least when i cleared the amount in Airtel showroom - should have informed this. I asked 121 guy to patch me with a senior official but there was a silent after that....i waited around 15mins in the call but no response.

Till Date:-30th Jan 2010

No of complaints raised from Airtel 121 guys[protected],30614736,30625159,[protected]
No of attempts i called 121 - 6
No of attempts i visited Airtel Kodambakam showroom - 2

All the complaints mentioned above has a dead line of 29th jan except 1 on 1st of Feb 2010, they closed all the deadline complaints of 29th jan as its a duplicate of other and the latest is still open for the same, if it is duplicate how can they raise multiple complaints for the same issue instead 1 taking forward(121 peoples needs to show up - No. of COUNTS???).

Note:-
*Please take necessary action immediately*

If this continues i no longer will be an airtel customer please disconnect the connection and this time don't charge me a monthly rental( as the application is already submitted on 23rd jan).

I don't want to mention any of persons info here, as this clearly shows the entire Airtel mistake(A poor system).

.Airtel postpaid mobile — maigration

please migrate my airtel postpaid number ([protected])to prepaid
my alternet number is:[protected]

Airtel Services — postpaid and prepaid services on one sim

Respected Sir/Madam
I am Varinder Singh Kambo S/o S. Mohinder Singh Kambo R/o Faridkot, Punjab. I am here to complaint about Airtel Communication. I am using my Airtel no [protected] from 3 to 4 years. This no is postpaid number before 7 months i convert my Airtel number prepaid to postpaid. But on 16-July-2011 Airtel convert my number into Prepaid but beside my number is also working in postpaid. This number is working mode on Prepaid and Postpaid equally. My Airtel connection sim number is[protected]. This sim number is working in prepaid and postpaid. Airtel convert it into prepaid without any application and information. But the drawback is no working in prepaid and postpaid equally. Please solve this problem.

Namaste Nareshan,

Further to our discussion dated 24 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Nareshan,

We would like to inform you that your concern listed 24 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I have a problem regarding my mob.no [protected] from prepaid to postpaid migration at ARC Sheetal cummunication rohrohtak 124001.

Hi my name`s RK Lalthanpuia.

On 23th Jan 2015, i`ve opted for prepaid to postpaid migration in my airtel number, Mumbai Area from Airtel website, http://www.airtel.in/mobile/postpaid/tariffs/ . On 24th, Airtel sent executive from Telemax Service to get appropriate documents, and he gave me airtel new postpaid SIM but same number and i gave Rs 300/- for the new SIM. Now after 1 week(31st), i finally got signal in the new SIM and hence my old prepaid SIM was deactivated, when i tried to call someone from my phone, it was redirected airtel executive and every verification/confirmation was done, she informed me that postpaid will be fully activated after 30 mins. That was yesterday 31st at 14:00 hours, now it`s more than 1 day and the postpaid isn`t activate and i can`t use my phone for nearly 1 day now. And Airtel customer service is clueless in solving my problem, they simply continuously(more than 10 times) transferred my call from one executive to another. Finally they told me that they couldn`t find any data relevant to my new Postpaid connection!! I don`t understand what kind of service they`re giving and i am anguished by them.Their so-called premium postpaid service is a hoax.

Hi,

This is Sailesh Reddy and my mobile number is [protected].

I made a request one week ago for migrating from prepaid to postpaid. A guy has come and collected all the documents and collected rs 300 as well.

But till now it was not done and when i called the helpline number [protected] there was no proper information and moreover i was told that the request was cancelled.

I dont know what was the reason behind cancelling this request after collecting rs 300 from me.

I using Airtel since 5 yrs and my minimum bill would be rs 800/month.

I was upset with what had happend. Now i am going to raise a complaint in consumer court and also moving from Airtel to Vodaphone due to its worst third party verification vendors.

I request to you to file a complaint on Airtel for harassing the customer and see to that Airtel pay back the amount i.e 300 i have paid to Airtel.

Namaste Mukesh,

This is to inform you that your concern listed on 24 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33