[Resolved] Airtel Broadband — Airtel Broadband Complaint | |||
I had an airtel broadband account at Bangalore till 5th January 2013, when I moved out of Bangalore and raised a request to terminate the account. The Customer service asked me to suspend the account instead of deactivating it and then I can resume the account in Hyderabad after a month or can deactivate the same at that time. I was also told that I won't be charged anything for this. I suspended the account then and then later raised a request to terminate the account permanently. I paid all the bills till date 5th January 2013. Now I get a mail from airtel asking for an amount of Rs 1016.94. As I already terminated the account and never used the same after 5th January 2013 (infact I no longer stay at Bangalore since then), this amount is definitely NOT payable. I am really disappointed with Airtel on this issue.Its really frustrating and annoying mentally as well as financially. I used the airtel services for 2 years and all the reputation that they had built up during that period is all lost now just because of this issue. Eagerly waiting for some response on this and help on any further legal actions that can be taken. [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Namaste (piitr2005),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform i am using airtel broad band connection for the past 6 moths. My last two month payment was not paid by me, since i am not using a single kb o[censored]sage because of my system having the problem is it in dead condition.
The above information was already shared with airtel while during the tele call, But they are not focus on it only reminding about the payment and forcing to continue the net connection. How can i pay with out using broad and continue the services further without using 0 KB. finally my disconnection request was taken on record as on 21 may 2018.
I have told Airtel tell me the nominal charges i will pay it for those payment was not paid by me, but they refuse me and telling if i continue the services i will get waive of for the 50 percent other wise i have to pay full amount for the two months.
I am really unhappy about the Airtel services will focusing only on the money not for the customer.
My landline no: [protected]
My net no: [protected]
Request ID : 96286790
Customer ID: [protected]
Thanks
Kumarappan
[protected]
The above information was already shared with airtel while during the tele call, But they are not focus on it only reminding about the payment and forcing to continue the net connection. How can i pay with out using broad and continue the services further without using 0 KB. finally my disconnection request was taken on record as on 21 may 2018.
I have told Airtel tell me the nominal charges i will pay it for those payment was not paid by me, but they refuse me and telling if i continue the services i will get waive of for the 50 percent other wise i have to pay full amount for the two months.
I am really unhappy about the Airtel services will focusing only on the money not for the customer.
My landline no: [protected]
My net no: [protected]
Request ID : 96286790
Customer ID: [protected]
Thanks
Kumarappan
[protected]
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This is to inform you that your concern listed on 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33