Airtel Complaints & Reviews

Hutch(PREPAID) — UNNECESSARY CHARGES

I am AMIT KUMAR SINGH from LUCKNOW , I have Hutch prepaid connection NO.[protected].DATE 23/10/07 I have approx Rs.35 balance, when i try to an urgent call at night 9 pm, my balance is show -68.86(Rs.minus sixty eight point eight six).Before this CALL I Recieve a message of HUTCH In this message i got that my service is activated for INDIA & PAKISTAN CRICKET CERIES.I have not do any request for this service activation. I am not satisfied to this service activation.

I am AMIT KUMAR SINGH from LUCKNOW , I have Hutch prepaid connection NO.[protected].DATE 23/10/07 I have approx Rs.35 balance, when i try to an urgent call at night 9 pm, my balance is show -68.86(Rs.minus sixty eight point eight six).Before this CALL I Recieve a message of HUTCH In this message i got that my service is activated for INDIA & PAKISTAN CRICKET CERIES.I have not do any request for this service activation. I am not satisfied to this service activation. After this case i am not satisfied to VODAFONE SERVICE .

Airtel Prepaid — unnecessarily charged 15 rs

yesterday frommy account deducted Rs 15/-for missed call alert which iam notactivated give my balance back to my account

Airtel — unnecessary charging of money

Im an Airtel customer. I've been charged Rs.10 for some 'DADA resub' which i never used.

I am Airtel customer i recived tow message if i have been charge Rs 10 for som DADA resub which i never used

Airtel — unnecessary money charged

Dear Sir,
I am the one of the customer of airtel. one day when I was doing on the internet, I saw your website. So with an attraction of your sevice, I was entering my Mobile No. in your address with trial basis. From then your company will charged Rs. 7.00 for two times. But Sir, I have no intention to go ahead. So please Sir. please return my money to my Mobile which amount you have already taken. For that I shall be great obliged.

i have been charged from your site for subscribing on airtel.please unsubscribe me frrom your service.

I have already called 121 almost every month and have complained about being charged for services that I had never requested for (Local Itemised-MB).This has been going on since I have become an Airtel customer.I had not noticed the charges in the begining, however when I did I have been calling121 and telling them about being wrongly billed.I have even participated in a survey last month where I had spoken about this issue.However, I am still being charged for Local Itemised-MB this month as well.

Also, I had requested to discontinue the Local [protected]@Rs.49 offer month's ago as it was only on a trial basis for a month.I am still being charged for this offer although I have made it very clear that I do not wish to continue with this offer.
Please look into this matter or else I may have to discontinue using Airtel.

AirTel — Unnecessary Charges of money

Dear sir/madam;

i AM A USER OF AIRTEL PREPAID SERVICE. SOMETIMES A SMS CAME THAT I HAVE BEEN CHARGED RS 10/50/100 . & I HAD CHARGED FOR DOWNLOADING IMAGES/WALLPAPERS/THEMES/MP3 SONGS/GAMES. BUT I HAD NOT DOWNLOAD THESE THINGS.
MY NUMBER IS [protected]

Airtel — unnecessary charges from company

hi i am using airtel for a long time. in starting company's impression on me was good but later on they charge me for the services that i did not even hear. my airtel mobile number is [protected]

first of all i was using airtel NOP. After 4 - 5 days they charge me twice or thrice a day for NOP. then i stop using airtel NOP service.

now a few days ago company charges from me 10rs and give me a message that "Thanks you for using airtel matrimony alert" After 2 days again they charge me 30rs and give me a message that "Thank for using airtel text based subscriptions." a website was give below something like http://.igmobi.com


when they charge me for this matrimony alert and text based subscriptions i was in my college attending my computer lab.

later on they automatically activate service called airtel radio and charge me 30rs again. till then i never hear about this service from any of my friend or from any medium.


now from 3 weeks company charges from me 30rs per week for this airtel text based services.

i want to get rid from this service please help me to get rid of this unnecessary charges. please help me.


Thanks,
Saurabh Jhally

Airtel — unnecessarily taking charges

Dear sir,
they have been charging me often.whenever i asked them they are telling the same reason that they will respond soon.But till now no response .Even they didnot tell why they are taking charges.i have filed a complaint in airtel customer services frequently(23, 27 and 29th aug, 2009).i requst you to pls take any actions.my mobile number is [protected]

Airtel — Unnecessary subscriptions and subscription charges automatically done

Dear, This is with regard to the automatic activation of news and other kind of subscriptions in my prepaid account. I never dial or message for news subscriptions but suddenly I get a message that "you have been activated with news subscription and a particular amount is deducted". This has happened many times even after deactivating the service from customer care. Customer care people are reluctant to take complaint for this issue and I have to undergo this type of situation many times. This is like purposely making a person take a subscription and taking money for that, even though the person has no intention to make any subscriptions. This may be a flaw and deduct money from Airtel users account (since many people are ignorant about the small charges and hence the company makes lot of money for free).

I advice all the airtel users to be alert and watchful from these kind of deductions. Its about ethics and following a healthy business processes to make profit.

I request airtel to stop these kinds of discrepancies and follow the genuine path of growth.

and at last if possible, please stop making automatic subscriptions to my prepaid account.

regards,
saurav
[protected]@gmail.com

Please foolow this

Also, Airtel has a consumer complaint page, but it does not work. You can type your message but when you try to post it then the page expires...

Airtel Prepaid Connection — Unnecessary charges

Unwanted SMS for downloads are being sent and charges are being deducted from us.
My mobile No.[protected].
The plan which is expiring is not informed and charges are being deducted until one enquires with customer care. Here also they disconnect without giving valid reasons.

thanks
Debjani Panda
Panipat

AirTel — charged unnecessary

I stay in mumbai my name is ankit, I got a airtel connection with 249 rental and 99 pack of 2gb data and 500 sms daily free. I got a bill of 3000 I called airtel customer service, they said that the data charged is for using facebook and the free 2gb usage is only for airtel connection. This was not clarified from them when I took the connection. They have also charged me for the calls whereas I have onl used 360 minutes and I have 600 minutes free.

I want someone to loook into this matter. I declare as Fraud for me as this is not the service I was looking for. I don't know what is the type of action to be taken against Airte. But I want this to be made clear. I havea salary of 6000 and just switched to airtel as the offer was good and looked like to be within my budget. But it turned out the other way around/


I hope there can be a solution for this..

Regards
Ankit

[protected]
[protected]@gmail.com

HI this is ankit again.


I HAVENT RECEIVED ANY REPLY FROM AIRTEL TILL NOW,

I GUESS ITS TIME TO REALISE THE MISTAKE AND CHANGE BACK TO VODAFONE.

ALSO Mr Rakesh Ranga DONT HAVE ANY INTEREST IN REPLYING JUST TO IMAGINE THAT HOW MANY SUCH COMPLAINTS FOR FRAUD HAPPENING WITH THE SUBSCRIBERS AND HE IS BUSY TO HANDLE EACH ONE OF THEM. I AM SERIOUSLY NOT HAPPY WITH THIS


I WAS TOLD THA THERE WILL BE SOME SOLUTION TO THIS

HOPE HE REPLIES BACK WITH A +VE WAY.

RAKESH NO OFFENSE FOR YOU BUT THAT ONLY YOU ARE THE ONE WHOM I KNOW AND AM IN CONTACT WITH TO SOLVE THE PROBLEM

Your trust is not correct Rakesh.


I have agrees to pay the charge for the data but not have got answered for the charges made on calls

I am still waiting for one from airtel to call and explain the charges for the calls made with in the allowance.

Now out of curiosity I want to ask some thing regarding airtel if you are willing to tell the truth.

When you say that you record the calls made to customer service, do you also put that call to a customerś account so that if he calls back regarding the same, he doesnt have to repeat again.

I will tell you what has happened.

Some one from airtel had called and told about the data charge and I had agreed to pay and also she was kind enough to let me pay in parts.

But then when I asked to explain the charges for the calls, she diverted me saying that some one from network will call for this.

Now this is going above my head. and neck too. I am not gonna wait more then till friday and start talking back to VODAFONE.

I BELIEVE THAT AIRTEL IS NOT TAKING MY COMPLAINT SERIOUSLY AND MR RAKESH (I DONT KNOW IF YOU WORK FOR AIRTEL OR NO) YOU TOO HAVE THE SAME FEELING I TRUST THAT.

PLEASE ASK SOME ONE TO CALL FROM NETWORK AND LET ME UNDERSTAND THE CHARGE FOR THE CALLS MADE

THANKS FOR WHATEVER HELP YOU HAVE DONE. (I MEAN YOU HAVE NOT HELPED IN A SINGLE MANNER) JUST A SYMPATHY THAT SOME ONE WILL CALL BUT DONNO WHEN?????

ALSO YOU DONT TO REPLY UNLESS I REPLY. I AM NOT FREE SO YOU CAN JUST REPLY ME BACK AND WHENEVER I CHECK THE MESSAGE I CAN REPLY BACK. THIS WAS A VERY CASUAL ATTITUDE FROM SOMEONE WHO IS RESPONSIBLE FOR UNDERSTANDING AND RESOLVIN THE COMPLAINTS ON THE INTERNET

REGARDS

ANKIT

Namaste Pramod,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Pramod,

Further to our discussion dated 29 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Thanks

Namaste Pramod,

We would like to inform you that your concern listed 29 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Postpaid — service

airtel just likes to take customers for a ride, i brought a corporate plan but they have started billing me for anything they wish for, but i have allways paid their stupid bills but now they have become hopeless all of a sudden my std service was disconected and when i call their ever so hopeless customer care they either disconnect my call or say your service will be started in the next 4 hrs but nothing happens .MY INDIAN BROTHERS I REQUEST U DONT FALL PREY TO AIRTEL THEY ARE THE WORST SERICE PROVIDERS THEY JUST ARE THERE TO LOOT PEOPLE

Airtel mobile postpaid — Still recieveing Bills for blocked number.

I was using Aitel mobile number [protected] long back ago. Due to some reasons have deactivated that numebr. I have paid the required amount which was 536 Rs (after asking Airtel's executive at Laxmi Nagar Showroon) and requested then to please deactivate this number on April 20, 2007. They assuerd me that they have forwarded the requested the same will be done. After 2-3 days I got a call from Airtel, in which they asked me why I'am willing to deactivate the number, they also assured me that your request has been forwarded. But after that I'm still recieving the bills for the same number, and now its somethiong around 745 Rs. They are now asking me to pay this some of amount in order to get this number deactive. I have talked to Airtel executive in Laxmi Nagar showroom about my issue that if I have payed you your required amount then why I'm still recieveing these bills for that number. Than they have assured me that this will not happen again, but syill am recieving these bills.
On speaking with customer care executives they say that I will have to pay this amount, I am left with no choice.
On Jun 13, 2008 I got a call from Airtel, they said that they will take legal action against me if I will not pay this amaount.
Jun 13th night I had also words with customer care about the same, they didn't came up with any resolution.
They said me one interesting fact that I have made payment of Rs 75 on Jan 28, 2008. I have bloked that number then whey the hell I will make payment for that. I have recorded the conversation with their costomer care executive who was too rude to me and disconnected the call without resolving my issue. I have taken another Airtel number [protected] on which I'm getting calls regarding this.

They are really torturing me alot. I have my MCA examination from 2 week of July, and Airtel guys are disturbing me mentally. I'am not able to study after hearing that they will see me in court. I am totally blocked now.

Please help me out from this situation.

My Details for that number are:
Name: Arvind Prakash
DOB: Feb 5, 1984
Address: HCL Technologies Ltd
A 8/9, Sector 60
NOIDA.

Airtel Postpaid service — Haven't got the bill

My mob no.is [protected], I haven't got the bill for last month and my Sim is blocked due to nonpayment of bill.

dear sir i m airtel coustomer since last 4th year
i m using very bad network with airtel
please repair network

This is to bring to your kind notice that I have got International Roaming on [protected]. This number is in Czech Republic since May 19, 2009 by sadly the roaming services activated on this is of no use. The call is neither being received from Delhi nor can be called to Delhi. The number belong to my parents, who are 70 years old and had taken International Roaming with the understanding that it will be for their security. I have already wasted a lot of time in talking to Airtel Helpline first before taking this roaming services about its use and now also when I see that it is of no use for them. It is first a money making practice for Airtel.
I am so frustrated it by dealing with airtel that I want immediate conformed reply as to what is the matter and airtel should not take advantage of the consumers. I want to know how should, I contact my parents as they are so old.
I have spoken with floor supervisor Navneet on May 21’2009, but still nothing has worked today again I contacted airtel and I was told that the complaint will be dealt with till May 26, 2009. The interest of which has developed with airtel is immense and I want as stern action to be taken for my complaint. Yor are just harassing an old couple overseas and this is not acceptable to me as they happen to be my parents.

Please get the services finished as soon as possible. Kindly revert about to my mail.
Hoping for quick and correct action

Dr Ruchi Malhottra
[protected]

Airtel Postpaid — Services are closed

Dear sir,
I was by a post paid conaction of airtel last month and my servicees are bard.
I want to restart my servicees or refund my Rs.800/- wtich was i paid to airtel office as sceurty dopsit.
my No. is +91-[protected]
alternet Contact No.+91-[protected]
Kanpur.

Airtel Chennai Post Pais service made me frustrated

I have been tranferred to Chennai from Bangalore and taken Airtel Corporate Paost Paid Sim on my Guest house address (Date - Mar-7-2010)

It has taken 5 days for activation, activated on(12-Mar-2010)
Within this my accomodation at Guest house is over and i have moved to one rented house and raised request for Address verification to new one

But the service is barred and i have raised n no. of requests and Customer care service provided is worst, i have to say each n everyone of them the same story when called,
they activate and de-activate my sim without any reasons
No proper reply for the queries being posed, real real frustrating service

I have used artel service at Bangalore but never come across such situations only chennai this is happening, dont know the brand completely changes by location !!!!!!!!!!!!

AirTel — Post PAid Service

Dear TEam,

To Introduce myself My name is K. FRedy VArghese [protected] , Working with MAhindra & MAhindra as a Area Sales MAnager, It has been a month that I jave shifted from Prepaid of Airtel to Postpaid of Airtel, From the time I have shifted to Postpaid I felt I have landed in no mans land.

My connection has been disconnected atleast 5 times by your team stating No verification of Details but you have to let me know how many times do I need to verify my Address.

I work with a Indian MNC & In Sales You can seriously understand hiowmany number of calls we normally make. I have been in a situation where I had no Connection for 2 continuous days & again today is the 2nd time the same issue has come up.

I would seriously like to know is this the Customer service team is doing? The Airtel person who comes to our office sold me the postpaid scheme stopped picking up calls His name is Sahul : [protected].

Plz let me know whether I a fool to bear with all this. Expecting a Speedy connection.

I need some to help me on this...I don't know whom to contact as Iam not in India..it will take 2 more months for me to come india

Namaste Mr. Someneni,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Someneni,

Further to our discussion dated 29 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Someneni,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi

One of Airtel collection executive came to home to collect money I informed him same he asked to make the payment of 2700/- that is enough to restart you service and that will be final bill...but still 986 is showing as balance...kindly solve this...as every month they are charging monthly bill even I am not using the service...My sim card is not active..

I Made the payment of 2700/- last week but still 986 is showing as balance..Kindly solve please close the account.

Hi,

Things haven't resolved yet...Every month my bill getting generated...please resolve it immediately

problem solved finally

Air Tel India Barti Telecom Ltd — Activating Several Services by AirTel without Informing us and debiting amount.

From;
Nitin M. Dave
B-65, Shubham,
Akurli Road,
Kandivali-East,
Mumbai 400 101.
Mob.[protected].
Dated : 24th Sept. 2009
[protected]@yahoo.com

To,
The Manager ( Complain Dept. )
Consumer Complain Dept.
www.consumercomplaints.in

Subject : Activating Several Services by AirTel without Informing us and debiting amount.

Dear Sir,

My complain is against Air Tel India , Bharti Telecom Limited,

This company activated and renew A Devotional Service Pack on 31st Aug. 2009 and charged Rs. 30/= ( Thirty Only ) for which I get refund.
On 16th Sept. 2009 activated a free trial pack of Jobs Alerts, which I deactivated by email,
and today on 24th Sept. giving message for renew of jobs alerts and charging Rs.10 per 10 days.

Every week they are doing this renewal of several packs on mobile and I am deactivating.
(On 31st Aug.2009, on 16th Sept. 2009 and today on 24th Sept.2009.)

I never pass any message to activate.
Please take strong action against them.


Thanking You,
Yours Faithfully

( Nitin M. Dave )

my mobile no is [protected]. Your company has been wrongly deducting amount from my prepaid account . Accordingly i complained to 121. But still no action has been taken from your end.
So look into the matter as early as possible.

Airtel Prepaid — Audio Cinema activated without my permission

Hi,

I am using Airtel Mobile No - [protected] for the past 5 years. Audio Cinema service is activated on my mobile without my permision. For the past two months even my amount is deducted. I have contacted customer care and told to remove this service. But still it is activated. Now I am not able to reach customer service.

kindly help
Thanks

I am receiving a message from AirtelLive(A the message is "You have been renewed for Jobs subscription service from Airtel.You have been charged Rs.10."
Am getting this message from 29th january till today (2nd Feb 2010 except 30th Jan 2010).Each time 10 Rs(total 40 Rs.) had been deducted from my account even though I never subscribed for it.I complained about it in the no 198 and got the confirmation that I will get my talk time back and they will stop the service.But neither did they stopped the service but am geeting this message everyday and m balance is getting deducted everyday.Please help me about this.

last outgoing calls details

Airtel charge mi Rs.60/- for Audio Cinema. I never use this service still they charge me those amount. When I called them they said they will refund the Money but now they said sorry we can't.

This is just to Make the people Fool. This not at all good for Airtel (Mumbai).

Iam Attaching the Same copy which is alredy sent to Airtel Office:




Dear Sir,

My Mobile Number [protected]

Actually on 20.03.2010 at appx 1.40 Pm you deducted my a/c about 297 Rs for Java Games And After 1 or 2 hours again you deducted 40 -50 Rs, For your information pls Expect Frenzo I didnt use any services, and i call your Customer Care Three Times during these time and they satisfied with the refund of my that deduction before 22.03.10... and they also gave me Complaint number Is 0294110 but on 22.03.10 when i call back again customer care they told me there is no updation like that... so tell me customer is fool ?? or what is that ?? Iam professionaly Advocate and if within one day i didnt refund mr deducted Amt than Iam going to Higher Authority with Consumer Court..So I want that Such Stupid things never happen again......



Thanks ,

Pradeep Kumar

Mobile Number [protected]

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

AirTel — deduction of amount(prepaid)

sir,
I wud like register a complaint that last night my bal rs 30 has been deducted without means and they claimed that u have started a game on ur phone and stil no budy respond over customer care no
plz do a favor 4 me and give a sol as soon as posible

Airtel — PREPAID CHARGED BUT AMOUNT NOT RECEIVED

I HAVE DONE A RECHARGE ON[protected]...OF RS 149..BUT THE MESSAGE THAT CAME SAID THAR THE RECHARGE WAS SUCCESSFUL..BUT I HAD NOT RECIEVED THE BALANCE..PLEASE CLOSE THE MATTHER AS SOON AS POSSIBLE...

SEVICE PROVIDER :AIRTEL
RECHARGE DATE:[protected]
RECHARGE TIME:07:09PM
TRANS ID:[protected]

MObile no..[protected]

I had submitted a complaint on 5th February about excess deduction of more than Rs. 100 from my prepaid balance without any reason around 4th February. Complaint no. [protected]. Since I did not receive any reply I once again compliant on 14th Complaint no. [protected] & [protected]. I have been constantly contacting airtel on 121 & 198 and either they say the system is not working or they will get back to me within 24 hrs.

Praveen Rao
Cell No. [protected]

my balance was Rs. 247/- became zero Rs.0. as soon as i recharged with Rs.98/- GPRS Plan there is no reply for my complaint raised last week

my no [protected]

Deduction of amount without any reason
In response to my 1st complaint on 5th Feb. and subsequently on 14th, I received a call from Airtel (Mr. Dinesh). Once again I had to narrate the whole story to him. I told him that without any reason Rs. 100 was deducted from my prepaid account. After a long wait I was informed that it was for 100 minutes free talk time that I had requested for. This is totally lie since I have never asked for a free talk time recharge. Neither did I ask for, nor did I get Rs. 100 free talk time. I did not even receive any message informing about the Rs. 100 free talk time being alloted to me. This is ridiculous. But the person from Airtel consistently informed me that I had requested for Rs. 100 free talktime recharge, which is not true. I have asked for all the details through email, to which he as promised. I doubt very much that he would send it to me. I think I need to look for other means of getting my money back. If anyone knows, kindly let me know.

Praveen
[protected]
Email id. [protected]@gmail.com

With out any subscription demand service provider deduct the Rs.10.00 amount from my balance Mobile no.[protected]
So you are reqested to refund the amount .I am fedup with this type of activity
by service provider.if they not .I Quit from you &choose the other mobile service provider.

Devendra singh
+91-[protected]

AirTel — deduction amount

dear sir
my airtel mobile no is [protected]
todeay 13 march 2011 in the morning i have seen a massage on my cell screen is this " 162 Rs is deduct for using internet.
but i have not used internet on my cell. this deduction is false deduction.
i am contact to customer excitive for this complaint but they are not satisfied to me.

plz rectify this complant.
thanks

Hello,
I have been facing some issue with Airtel Prepaid since 2-3 months. There has been lot of deductions done on my airtel connection and the message was sent as "Thank you for download XYZ game" you have been charged Rs.99/-. (Total amt deducted around 400-500Rs).

I have never downloaded any game or anything like that. Also recently there has been deduction on my phone stating "Thank you for subscribing to [protected]@5 service", and daily Rs.5/- is being dedcuted.

When contacted the customer care they said its activated by me by clicking on wap link. I dont understand how airtel can charge a customer without any confirmation. The amount is directly debited from the prepaid card.

I want aitel to look into the issue and let us know the exact reason of deduction and full refund of amount which has been deducted without any confirmation. Also i urge them to stop these spam services which charge airtel customers illegally.

Please look into and respond ASAP.

Prashanth Doba
[protected]

AirTel — Deduction Amount

Sir
I have a mobil no. [protected] which is at Pune Maharastra. I have the prepaid card for use of this mobil and I always recharge the card .
Within last month some amount is deducted from my balance . Now I received the message that "Cooking tips amount Rs 3/- deducted "
I never subscribed for any such services from when I got this No.[protected]
So pl do needful refund my unauthorised deducted amount and don"t deduct any amount hereafter.
Early action in this matter is requsted.
Yours faithful .
Ankush Joshi .
[protected]

I have an airtel account [protected]. this is the second time i am facing very bad experience with them. On 27th July, 2011 my account was credited with Rs.100 ( I have clear proof of this credit)and i did not use my account at all. On 5th dec. I made a credit of Rs.10 for keeping the account valid( this also I have proof of transfer CREDIT). To my surprise on 29th Dec when i wanted to use my account, there is a balance of 59 paise in that. I contacted airtel and what nonsense replies they are giving. First of all they are not reading or listening to the complaints. Just giving stupid replies. It is the customers will to use their account when they need. If I fill my account with unlimited validity it should stay there till the time i need. otherwise the provider should give an answer where the money has gone? I told them to give me any call or msg from this account during this period? For that they gives idiotic replies.
Their answer is stereo type ' WE HAVE CHECKED THERE IS NO BALANCE DEPLETION'. It is the responsibility of airtel to answer where the money has gone.

These people activates unnecessary things in our account and cheats the public. We all should join and raise the voice and bring this out through medias/channels to make the poor public aware of this. There are so many ways to bring this out. Poor public dont know about this cheating. Myself came to know of this because it was not used and the full amount is cut. No one checks n keeps the balance every time. Airtel makes use of this opportunity.

Previously also they had activated things in my account without my consent and i had a big fight with them. May be the staff are getting some incentives if they loot the customer and makes profit for the provider.Today they are telling within three months you have to put complaint otherwise cannot process. I put my complaint on the same day I noticed that my balance is looted.

It is time to voice against this CHEATING OF AIRTEL.

Airtel Prepaid — Deduction of Amount.

Dear Sir,

My name is Naveen Mehta, I am using one airtel prepaid no. (+[protected] from last 6 year. I recevied one free 500mb data usage of 3g from Airtel , and using the same as that was free. But suddenly on 27 Jan-2011. My balance got deducted by 140 INR Rs.

I called to airtel custmer care after that incident ,they gave me the date of resolution of the problem is 1 Feb, till 1 feb my problem was not resolved and also no calls recevied from airtel customer care regarding the same.

When I contact them again they told me that the balance is deducted becoz I used the data services ( But I had used the data usgae free given by airtel only. No body was listen my problem properly and they told me contact to nodal office we are not able provide you solution of my problem)


Request you to help me out with this condition. From last 6 yrs I am customer of airtel, but now i think if they will provide good service to customer then who will beleive on these.


Thanks

Reagrds

Naveen Mehta

These AIRTEL activates unnecessary things in our account and cheats the public. We all should join and raise the voice and bring this out through medias/channels to make the poor public aware of this. There are so many ways to bring this out. Poor public do not know about this cheating. Myself came to know of this because it was not used and the full amount is cut. No one checks n keeps the balance every time. Airtel makes use of this opportunity. This compaint is for my mobile no. [protected] passing station is Pune city.

Previously also Air tel had activated things in my account without my consent and i had a big fight with them. May be the staff are getting some incentives if they loot the customer and makes profit for the provider.Today they are telling within three months you have to put complaint otherwise cannot process. I put my complaint on the same day I noticed that my balance is looted.

It is time to voice against this CHEATING OF AIRTEL
Kindly do some needful otherwise I will report to higher authority
Hradaya Prakash

AirTel — deduction of amount.

On my mobile no. [protected] there was activated some unwanted service on 3rd mar.From then i am not in Haryana. Daily 5 Rs are deducted. I complained many times and was told the service was deactivatedand your balance will refund. But still then 5Rs. daily deducts. No body hears. What should i do should i change operator.

Namaste Ashfaq,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ashfaq,

We would like to inform you that your concern listed 29 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel DTH — non providing promised package

Dear sir,
As given information i have booked airtel digital tv dth on line.
my credit card has been charged Rs. 1600/- for providing silver pack with Goa Holiday package of 3 day 2 night by Virit intractive services .
i was promised for installation in 24 hrs.
i have called many times to your toll free no. but no satisfactory response is given to me.
i have contacted local dealer Komal Traders and Mr. sandeep your local engg. also.
till date no satisfactory response has been given.
i feel cheated by Vriti intractive company as well as your company.
I request you to dont do the mall practice to misguide the customer.
( though I was satisfied with Tata DTH services.) but in hope of better services I got worst experience in start.
my cust id is.[protected]
I hope you will try to solve my problem or please revert my payment so i can continue my Tata DTH services.
I request you to please find this fellow whose id is given below who made the deal with me on 18/12/2009.
Dr.Shambhu N Gupta

Dear sir,
Your Shopping with us is complete.
Name * Shambhu Nath Gupta
Your Form Reference Number is 1891387.
Please quote this number in all future references.
Email * [protected]@gmail.com
Phone * [protected]
You have to make a payment of Rs. 1600.0

(This includes all taxes, less the special discount offered by us).

towards buying the product Silver Pack.

Your order will be processed once the payment is received at our end.

Regards:
Puneet Kumar
puneet.[protected]@vriti-interactive.com

[protected] Forwarded message[protected]
From: Airtel Care <airtel.[protected]@vriti.com>
Date: Sat, Dec 19, 2009 at 3:07 PM
Subject: AIRTEL KIT DETAILS
Dear Customer,
Please call to the customer care no. given on bottom for activation and installation by telling your plan name and amount which have opted for
Voucher 1750/- activation kit sr.no.[protected]
Voucher 1750/- activation kit pin no.[protected]

Pls cal on this no.... for activation and installation customer care no-[protected](toll free),[protected]

Airtel DTH — Service not offered as Promised

Dear Sir,

I have taken a Airtel DTH connection vide Customer ID No. [protected] on 14th March 2010 Airtel Ultra Pack. The Package feature on the day of taking connection included 171 Channels with 14 interactive channels with 6 Games (This line of 6 Games inclussion has recently been deleated by Airtel DTH). Airtel DTH has refused to provide the 6 games channel free of cost as mentioned earlier and are providing on 3 games and asking to pay Rs. 15.00 per Month of each games. On asking why should I pay I have been told by Airtel DTH Customer Service that I dont have any right to ask for channels and will have to view all channels as per Airtel DTH choise. Recently they have sent me a sms that the complain raised by me has been resolved. But still Iam not receiving the channels. I have the copies of Package details of Airtel DTH as on date of taking connection. Request your kind intervantion for Justice

Consumer Court

I would like to inform you that through your website I have generated Request No.056658 for buying Airtel DTH through that I was contacted by :

Manoj Shah | Sales Advisor
Vriti Infocom Pvt. Ltd.
Ph: +[protected]
Fax:[protected]
Mobile: [protected]
E-mail:manoj.[protected]@vriti-interactive.com

Who told me to make online payment through debit/credit card for buying Airtel DTH against which it will be delivered at your residence by tomorrow. On good faith I made payment of Rs.3190/- for Airtel DTH with 12 months subscription through following link against Ref 2407268 on 29.05.2010.

http://offers.connectindia.in/checkout.htm

In view of above, I contacted customer care of Airtel DTH on 30.05.2010 and was given Customer ID [protected]. But till now, no-one visited my residence to install Airtel DTH and it is really a painful approach from Airtel that they have associated unreliable agency which cannot fulfill customer demands on time, and degrading Airtel’s creditability and customer trust.

Hope this matter will be viewed very seriously to provide us the value to our money paid for Airtel DTH.

Regards,
Suresh Gogia
Mob [protected]

there is going to be no response from airtel dth you will have to file case in consumer court in following format I too had the same problem and am filing the case shortly my cus id is [protected] and my no is [protected] call me and take help free of cost .
mail me and i will send you the format and guidence to file a case in consumer court
my id is [protected]@gmail.com

AIRTEL DIGITAL TV — fake assurances

I'm Highly dissatisfied with the type of service they are giving in the very beginning itself. I have asked foe an airtel digital connection. After calling those guys (JOHN) they routed me to pay the amount on the internet page, after paying , they assured they will be sending one person to my place on 28th afternoon 1'o clock... till 2 pm no one turned up and when i called those guys no one responded properly. waster one hour and then at 3, one executive said, my order is not even placed, and she is registering again her name is ASHMINI and also said that i will be getting official by 5 in the evening and at 4:30 i will get call from them.

At 4:45 i spoke to SATISH and as ones before he also assured they the giving good service and gave one number as engineer's number[protected]x as his name as Thulasi ram , when i spoke to the person, he said its wrong number, made an embarrassing situation for both o[censored]s. When i called back to the airtel guys, and spoke to ANTHONY at 5:15, i have got a confirmation that the earlier number given to me correct number. and the official will be visiting as scheduled (Again? )

At 5:50 i've spoken to NAVEEN he is telling to wait till 8 o'clock till the "person" will come and instal the setting. When i said i want to talk to some one responsible, they said the person is not in place and will call back soon. I am yet to get their call ..........

Because of all these things, my whole day has been ruined as i planned to go to other works since its saturday - weekend. Please dont give false assurances and commitments. Think the problem with you guys is more than telephone attending people. end of the day, i am waiting for the clock for turing to 8., and a call from the responsible person , and answer for the money i paid and reason for false commitments.

I need a suitable reply from you guys seriously.

Forgot to mention my order number, that is : 59007179

Namaste Mr. Saxena,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Saxena,

We would like to inform you that your concern listed 29 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

This is to inform you that your concern listed on 28 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

Further to our discussion dated 28 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

We would like to inform you that your concern listed 28 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — discounts not given as per commitment

Dear Sir,
I want to draw your kind attension towards harrashment given to me by Airtel executives.One of Airtel dealer Mr. Manohar Lal from Baddi gave me two nos on july 31,2007.one [protected](under govt. plan+cu topping) & second [protected](under cug 249 plan) & commited me that calls from one no to another will be charged 10p/min.I used these nos according to this plan but to me surprise when I got its bill,all calls were charged at normal rate i.e 1Rs/min,then your chief executive Mr. Gunjan Aggarwal told me that I will get these discounts in next bill ,any how he gave me discount of 7000 Rs against 8200 but after that he left or transfered.After that I have not got any discount in month of october & nov.as a result my nos. have been disconnected.

Please suggest me what should I do?

Airtel India — Wrong commitement

My name is Ajay, I call Airtel Inaid Customer care no. [protected] on 11th April 2008 for a new post paid connection. Customer Care executive says that pls give us ur Contact no. we will call you after few minutes.

I received a call after 1 hour from Mr. Visesh (Airtel Sales Executive). He offer me the plan for Rs.998 for one year and he says that Local call will be Rs0.50, STD call Rs 1.00 and GPRS will be Rs 249 per month in this plan so i purchase the new no from the airtel.

After the activation I called airtel regarding my plans then airtel custome care executive says the you have activated STD plan Rs. 30 and ur GPRS charges will be Rs. 499 per month. Then I called Visesh many times he didn’t pick up my phone some time when he pick my phone he gave me scarification that my GPRS will be Rs. 249. I have recorded my communication with Visesh on my cell phone I have a proof of that and I call airtel and gave his no. but they didn’t reply about that.

At list I have lost my money and my time for that. Pls help me reagding that.

Thanks
Ajay

AirTel — wrong commitment

HI,
i have applied for the 2 post paid connection 2 week back, i got the SIM & mob number([protected], [protected])on the same day of application, but the SIM is not activated yet, i made the same query from last 10 days, but the concern person is not even receive my call. plz return my deposit sum which i had give for the same. This activity left the bad impression in between the customer. i hope you people respond me ASP.

regards,
saurabh jha
Sr. Research Analyst
[protected]

myself paresh.
date 27 october. on my mobile no[protected] hello tune was activated by yourself without my response.
i have call at that time and got answered the updation is done after 24 hrs.so u should call after that.this wad told by akahbhai(manager). i have called after 48 hrs but answer was it is not updated.call after 24hrs.
i have called again 24 hrs.answer was i cannot do anythig for that.by(mehul rathod ahemedabad).
at last i lost my 30 rupees

so is airtel like bigger...?

Sir,
I had a connection postpaid([protected]) of your yearly plan the yearly plan was over i dont want to restart with the service after complition but the resumes after the yearly plan was over and the bill of rs.700 was sent to me without any notification to me about restarting my plan
i went to your airtel office and complaint abt it to close the connection with the complaint no.20040943 dt 02.01.09 call comes from your customercare and they told me to wave off the balance and transfer it to cash card for mere sum of rs 190.00 i agree and tell them to send the executive but no response was there and after 15 days and after that threatning call from recovery department has come to me for payment

so sir i want to know where is my fault when there is no confirmation from my side to restart the connection and it started by you without my consent

so please look into this and cancel my connection and wave off the balance



Thanks
Kailash Aggarwal

Dear Sir Madam

My no. is [protected]. Last to last month I have changed my bill plan and final the plan 750 - advance rental with 30 rs. Top up of calling and 30rs top up of sms.

But in my bill I am seeing Airtel charged me 75paisa per sms. With sms top up the charges of sms would be 10paisa

I can¿t pay this amt. 5177.95 -

So requested you to pls look into this matter and give the solution

Your quick reply will be highly appreciated.

Thanx..BRgds
Gurbaksh Singh

AirTel — Misleading and wrong commitment

Hi i just want to attach the complete communication i did with Airtel Nodal Officer about the wrong commitment, even they misguided me on several issues. Plese see the below mails for reference.


Hi
Just want to inform you i'm using airtel broadband service for past 2 and a half month, i received a call from one of the agencie i mention the complete details to the nodal deptt of yours, they promise me some services the first, 5% discount in case if i opt for a new postpaid connection on both bills postpaid as well as broadband bill. Second, the call rate remain to be flat 1 paisa per second throughout india in any network mobile or landline. I opt the service and then i thought to confirm the same from the 121 service and they denied that there is such offer is available, then i forward a complaint to the nodal deptt about the incident with complete details and information about the agencie who called me and promised me the services.

I informed the incident to the nodal deptt. they first told me to visit the airtel outlet/showroom to get it done. I went to showroom they denied the request, i again informed the same thing to the nodal deptt and they again told me that this service is not available on your no. Now the question come here how does nodal deptt don't know whether the service is available for the given no. or not, they first tell me to go to the showroom fill up a form and in next 24-48hrs you'll get confirmation but when i went to the showroom they denied that there is no such offer is available i again contact the nodal deptt and they apologies that there is no such offer is available. First they telling me the steps how to get it done and once showroom denied then they are apologising. Do you think customer is fool, it's not acceptable.

Just to ask you how your agencie promise some one something which is not there, offers which is not even exist, not even your nodal deptt aware of it whether my no. is authorised to get the service or not, they are telling me steps and then once i informed them that there showroom is not aware of it they are saying that your no. is not eligible for the service, great response from the airtel nodal deptt. Instead of taking action against the agencie and the guys/people who called me up they are throwing situations on me, Its not at all acceptable, Its a shame for the airtel, the kind of information and service airtel is providing on this level is shoking for me and you'll shoked to know that still i'm getting calls to opt a new no. and again i'm getting a promise that i'll get 5% discount if i opt for the service. Amazing Airtel.

I'm putting a mail across to newspapers about the same and i'm putting this last mail to you as a notification either you'll take a necessary legal action against all your concern deptt or else let me take a necessary action.

Look i've done everything rite from my end i provided the complete and sufficient document to your concerned deptt, now i want airtel to provide me the sufficient answers to my questions or else if airtel wants i can file a legal compaint against your nodal deptt. first to misguiding me and then the agencie who called me up. Its a high time now you need to decide what step should i take against airtel, till the time you guys not sort out the problem i'm not in a mood to pay my payments. I need your revert asap. You can read the complete discusion below, since day one what's running.

Regards !
Abhishek Kumar
A-1/262A Janta Flats
Paschim Vihar
New Delhi - 110063
Ph. No. - [protected],[protected]

[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Thu, May 20, 2010 at 4:28 PM
Subject: Re: HI MR NAGPAL [|BAL|[protected]|[protected]|]
To: abhishek.kr.[protected]@gmail.com


Dear Abhishek Mahajan,

Thank you for writing to Airtel.

This refers to your email dated on 20 May 2010,regarding your Airtel Mobile
number [protected].

As per the telephonic conversation with the undersigned,we would like to inform
you that 5 % combo Discount pack is not activated on your number as the same is not applicable under the bill plan Subscription Plan -Airtel Freedom 249.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.

Warm Regards


Harleen Johal
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: abhishek.kr.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 20/05/2010 13:53:26
Subject: Re: HI MR NAGPAL [|BAL|[protected]|[protected]|]

Hi Mr. Nagpal,
Just want to inform you that i received a mail from your deptt on 14th of May
2010 about the issue i raised, the lady informed me to visit a Airetel
Relationship Center i did the same i went to Paschim VIhar and Jail Road center
but they are not aware of the thing, so tell me what you have to say on
this, and even i mention on my first mail about my call rate plans as i've been
promised by the agenice 1paisa flat call on any network through out india you
people have not helped me on that. I think its a high time now i need to take
some hard action against AIRTEL.
its been already to long, i'm already ready with all the supported documents.
Trust me if i'll do something then it'll be really tough for airtel to come
back.
Thanks for all your support but i don't think so you guys are capable enough to
help me out. So finally let me lodge a legal complaint against Airtel and their
subordinate authorities and let c what happen then. Take this mail a final word
from my end.
With Regards !
Abhishek Kumar
Ph. NO. - [protected]
Address:- A-1/262 A, Janta Flats
Maa Shakti Aptt, Paschim Vihar,
New Delhi - 110063.

On Fri, May 14, 2010 at 6:52 PM, wrote:
Dear Abhishek Mahajan,

Thank you for writing to Airtel.

This refers to your email dated on 10 May 2010,regarding your Airtel Mobile
number [protected].

As per the telephonic conversation with the undersigned,we would like to inform
you that 5 % combo Discount pack is not activated on your number, to active the
same we would request you to visit nearest Airtel Relationship Center.

Further,we would like to inform you that you to avail the combo Discount pack
benefit you need to submit copy of the original bill of the land line number
and mobile number along with the to avail the combo Discount form.

For the call rate details please attachment.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.

Warm Regards

Harleen Johal
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=137593FC 6
7 9 A A719BFC 9 87597EA2E6F9BFA197196F91B7A98F3197F868A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: abhishek.kr.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 10/05/2010 18:59:52
Subject: Hi Mr Nagpal

Hi Ravi Nagpal,
Just like to inform you that im using AIRTEL Broad Band connection for almost
one and a half month, my broadband landline no. is[protected]. I've recently
received a call from airtel agencie about some new offers in which i've been
provided by a new AIRTEL PostPaid connection NO.- [protected] and along with
this they promised me certain services.
1. Now onwards Airtel going to provide me 5 % Discount on my Broadband Bill as
well as on Mobile Bill, if i activate the service(means if i take PostPaid
connection).
2. They even mention to me the call rates going to be flat 1 paisa per second
fixed on all local and STD no( Any Network).
I said yes and they activated the new no. for me. but after verfying with 121
representative on both BroadBand & PostPaid, i'll come to know there is no
such offrer is available, i'm litterally pitched off with the kind of
commitment has commited to me and the kind of services is activated.
The agencie who called me i called them back to confirm that your all
commitments are not fullfilled and i've been told by the
customer care representative on 121 that there is no such offer is running now,
they actually apologies to me for wrong commitment from their center (i do have
a voice recording for the same what all they have promised me). They want me to
have some patience till the time there Manager will not come in (Gaurav), still
for next 2 days no one called me back, and now when i called them again few min
ago their manager (Gaurav) again hanged up on me. I'm litterly full on fire now
and i want to SUE both the agencie and the airtel for their wrong commitment.
Let me provide you the detail that i've for the agencie
Location:- Keshav Puram
Ph. no they called me from - [protected]
Name of the Manager - Gaurav
Representative who called me - Gautam
Representative who apologiesed on behalf of Gautam is Jiya
Now i'm so much horrified, i'm thinking whether to continue with airtel or not.
whatever happend in last 7 or 8 days are something i never expected from airtel
it's a big shame for airtel to loosing customer by doing such a mistakes.
With Regards
Abhishek Kumar
Ph. No. - [protected]
Address:- A-1/262A, MAA SHAKTI APTT
DDA FLATS, PASCHIM VIHAR
NEW DELHI - 110063.
[protected][protected]-----

Dear Customer, This is to inform that your Q/R/C has been parked and action
will be taken shortly. Airtel Care

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

AirTel — WRONG COMMITMENT BY CUSTOMER CARE

SIR/MADAM,
THIS IS TO INFORM YOU THAT I M USING AN AIRTEL CONNECTION FROM LAST 5 YEARS. LAST MONTH I DID A CALL TO COSTUMER CARE N ASK THEM TO ACTIVATE GPRS IN MY MOBILE. THEY SAID THAT U HAVE A FREE GPRS PACK ALREADY ACTIVATED ON YOUR HAND SET . THEN I ASK THEM DAT TILL WAT DATE IT WILL BE FREE FOR ME. THEY SAID THIS WILL BE FREE FOR NEXT SIX MONTHS ON USAGE OF 2GB. AFTER THAT IT WILL BE CHARGED. I CONFIRM TO THEM TWICE N THRICE THAT THIS IS FREE. THEY SAID YES. THIS ALL CONVERSATION HELD IN LAST MONTH . THAT IS MAY 2011.
BUT NOW I GOT A BILL OF 684.30 PAISA FROM AIRTEL. I CALLED THEM AND ENQUIRED AB THIS AMOUNT. THEY SAID IT IS CHARGABLE.

PLEASE GIVE ME THE PROPER RESPONSE SO THAT I CAN PAY THE BILL.

REGARDS

GUNJAN SETHI
MOB- [protected]

MAINE AIRTEL KA BROADBAND CONECTION LIYA TAB ,AIRTEL KO INSTAL KARNEWALE OFFICER NE KAHA THA KI HAMARE YAHASE MODAM LETE HO TO TIN 3 MAH TAK OTHER NETWORK PAR 250 PER MANTH FREE RAHEGA ,LEKIN BILL CHARGE KAR BHEJA HAI,BAT KARNE PAR WO KAHTE HAI HAMARE TARAF SE ESI KOEE SCHEM NAHI THI.AAPKO PURA BILL BHARNA PADEGA.
EH TO SARASAR DHOKHA HAI'
AIRTEL EK BE EMAN CO HAI.ES SE BACHAEN.
BKNIGAM [protected]

Airtel — regarding wrong no updation

Dear Team

This is in regarding to the complaint of AIRTE as i am having AIRTEL connection past 1 year but from last 6 months i am getting calls from airtel executives that this no is in the name of Harpreet singh who is defaulter and has not paid the amount.

Everytime i use to tell them that this no is in mine name but same story.

Now i have marked a mail to Airtel customer care in last week but not getting satisfactory revert.

Regards

Ashna khanna
([protected])

AirTel — wrong commitment

air-tel customer care give a offer many time last the air-tel executive told sir the offer active in u no in 48 hrs plz wait today i call customer care he told me sir we not give any offer for u r no and disconnect my call i m very he-rt and disappoint

AirTel — wrong commitment

i have got an service pack which was 3g plan according to which i should have got 3 gb of data usage .but with in 10 days of bill cycle airtel have sent me bill of 5000 rupees .thought they commited that after finishing the pack my internet usage will be free ..
they have not even informed me whether my pack has finished and i am been charged for the internet usage ..
customer should be informed by mesage whether the service which we are using have ende or is been charged .there is no way t check the data or actual bill of the number we are using

Namaste Mr. Rajput,

This is to inform you that your concern listed on 28 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Rajput,

We would like to inform you that your concern listed 28 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear ajay.rajput1975,

We came across your complaint against Airtel. Unfortunately, we are not able to locate your Akosha ticket based on the details you have given on this post. Thus, we request you to fill this form out so that we can identify your ticket: http://bit.ly/akoshacares. Post that, one of our senior team members will give you a call to help you out.
Despite the fact that we try our best to resolve complaints, we are not able to do that for all. Here is a Quora post by our founder which will explain the constraints that we face and what we are doing to overcome them: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answ...⇄
Hope you'll understand.

Regards
Online Team
Akosha

Namaste Mr. Kumar,

This is to inform you that your concern listed on 28 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed 28 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 28 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Shethiaami,

We would like to inform you that your concern listed 28 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — DEACTIVATION OF CONNECTION

INSPITE OF SUBMISSIONS FOR DEACTIVATION OF MOBILE NO [protected] IN FEB, 09, WE ARE REGULARLY BEING HARRASED FOR NOT PAYING THE RENT . ABOVE ALL AIRTEL CUTOMER CARE DONOT BEHAVE AS WELL.

AirTel — Deactivation of connection

On 14 Sep 09, I applied for a new air tel post paid mobile connection at Secunderabad. After submitting all the relevant documents and a security deposit of Rs 500/-, I was given the no. [protected]. I was contacted by an air tel exec on this telephone around the 25th, i also was contacted on the alternate no. and an airtel executive also visited my residence. All the calls were acknowledged. On 02 Oct, my phone stopped working. On contacting customer care I was informed that as I had not used my phone for some time they had disconnected it and now it could be reactivated only if I visited a airtel office with ID proof.I find this situation extremely distressing and a deficiency of service. The minimal airtel should have done was to contact me before taking such a action.

Pls activate my tel at the earliest
Group captain Pavan sharma
College of Air Wafare
SP Marg
Secunderabad

Namaste Dyutiman,

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Dyutiman,

Further to our discussion dated 27 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Dyutiman,

We would like to inform you that your concern listed 27 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Dakaliya,

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Dakaliya,

This is to inform you that your concern listed 27 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Dakaliya,

We would like to inform you that your concern listed 27 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Fraud sms to family

This number - [protected] is calling my family members and friends and blackmailing them about me. Please help me in tracing this number to its location.

Namaste Mr. Sethi,

We would like to inform you that your concern listed 27 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — no refund of extra money taken

i am highly disappointed with airtel Relation Ship center bahulplaza jammu this time as i have been a customer of airtel from last 5 years.
I went to Relation Ship center Bahu plaza for closing of my no [protected] as i am shifting to deli for official reasons.but they somehow convinced me to get my no reallocated to Delhi with first 5 digits of my changed & also changed my no to [protected] from [protected] .they handed me a slip with their stamp on it for relocation in Delhi after giving my address proof .they told me to go to any RC in delhi & provide the slip given to me to them & i will get my no reallocated without issues & they also asked me to pay RS 300/- in my account which i payed them.but now in delhi the are saying that jammu RC has mis guided me & my no can't be reallocated
& as i asked them my account balance it is Rs. -287/- & they also told me that i can't get this money back now .as i am on roaming i have to discontinue my no & i contacted 121 for this & they deactivated my sim .Now please help me out .
please do something so that i don't lose my money & also take some action against the concerened Relation Ship center officers for misguiding
me & taking extra money from me as i have faced lot of embarassment at southex Relation Ship center delhi.the officers there are very rude.

AirTel — received no refund

I have applied for a broadband connection on 7 aug 2010 at home and the site engg. took 2400 Rs. for the connection but after 10 days they say that they are not able to give the connection at my home and till today i didn't received my amount.

Airtel Recharge — Online Payment

I made online recharge payment to Airtel for mobile number [protected].
Amount of INR 295 debited to my ICICI Bank account.
Payment confirmation number is[protected].
Trasacted on 04/10/2011.
My mobile however is not recharged

AirTel — Refund of online payment for recharge

Hi,
I was trying to make online payments for recharge of my prepaid phone but my February 9th transaction did not go through for Rs 333 and i was supposed to get refund same to my bank account but it has not happned yet.

I did one more similar transaction on 29th february which failed but i did got the refund of the same in March. I am still waiting for my Febarury 9th refund.


09 Feb 2012 MHDF[protected]-AIRTEL BHARTI[protected] 09 Feb 2012 333.00

Namaste Mr. Joseph,

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Joseph,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste (esoofaneez ),

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
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bharti airtel ltd
[protected]@in.airtel.com

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Namaste (esoofaneez ),

We would like to inform you that your concern listed 27 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Visal,

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Visal,

We would like to inform you that your concern listed 26 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (piitr2005),

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (piitr2005),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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This is to inform i am using airtel broad band connection for the past 6 moths. My last two month payment was not paid by me, since i am not using a single kb o[censored]sage because of my system having the problem is it in dead condition.

The above information was already shared with airtel while during the tele call, But they are not focus on it only reminding about the payment and forcing to continue the net connection. How can i pay with out using broad and continue the services further without using 0 KB. finally my disconnection request was taken on record as on 21 may 2018.

I have told Airtel tell me the nominal charges i will pay it for those payment was not paid by me, but they refuse me and telling if i continue the services i will get waive of for the 50 percent other wise i have to pay full amount for the two months.

I am really unhappy about the Airtel services will focusing only on the money not for the customer.

My landline no: [protected]

My net no: [protected]

Request ID : 96286790

Customer ID: [protected]

Thanks

Kumarappan

[protected]

AirTel — request for a tower

there is no airtel network in our village.. Sometimes the network comes but very less... So there is a need to place a towwr in our village..

Namaste Mr. Meesala,

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Meesala,

This is to inform you that your concern listed 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I also got same msg and found Rs 99 deducted from my account. No one is picking at the customer care. Can there be some way out?

Dear Sir/Madam,

I am a prepaid customer of Airtel.
My mobile no is [protected]
Yesturday Rs.99/- has been deducted from my balance for the subscription to VAS PACK99 without my permission and that they have activated VAS PACK 99 at their own , where as i have not asked to do the same. What the hell is it.

Early reply appreciated

Regards
Gaurav Singh

Airtel — balance deducted without my permission

Dear Sir,

I am a prepaid customer of Airtel.
My mobile no is [protected].
Today Rs.99/- has been deducted from my balance for the subscription to VAS PACK99 without my permission.
I am trying to lodge my complaint from last two hours but all in vain.

Sanjay Khanna

my mobile no. is [protected].day before yesterday rs.15/=has been deducted from my balance for vas packwithout my permissionand they have activated vas pack at their own, where i have not asked to do same. on 10/03/2008 they have deduct 25/= .i don't know why?they deduct some amt. every month from my balance every month.what the hrll is it?

I have been trying calling 121 to deactivate the cricket pack which has been started on my mobile no. [protected], but have got irritated with airtel service. Rs. 5/- per day is being deducted from my account and I receive cricket sms which i am not interested at all.

Please deactivate the cricket pack immediately.

AirTel — Deduction of Balance without use of service

Sir
I am using Airtel Prepaid sim in Punjab, India.
When i used Airtel's NOP Service to activate Internet on my mobile, 2 days after using this service suddenly my balance of Rs.200 deducted on its own. Instead of helping me customer care official blocked my calls to Customer care. If my problem will not be solved, i'll have to go to cConsumer Court.

Dear Sir/Madam,

I am a prepaid customer of Airtel in Andhra Pradesh.
My mobile no is.[protected]
Yesturday i.e., 06.03.2009 @ 20.00 Hrs Rs.30/- has been deducted from my balance for the subscription to VAS PACK30 without my permission and that they have activated VAS PACK30 at their own, where as i have not asked to do the same. I want to know why Airtel people doing this type of deductions without user request. Kindly do the needful.

With Regards,
A.RAJASEKHAR
KURNOOL

Mobile No [protected]

Rs 3 debited for last Three days without any request for VAS

pl discontinue immediately and give credit for earlier debits

Hi,
I am using no [protected] from Airtel as a pre paid customer.After several call to customer care the ballance which is been debited from my account ballance not yet credited.

Every time i re charge the ballance get automatically deducted from my Ac.Kindly suggest.

AirTel — Airtel deducting my amount without my permission

Sir,
With due respect i beg to say that, about 10 days ago airtel subscribed me to gandhi sms quotation pack without my permission. It sends me a sms quote daily to my cell no.[protected] and reduces rs 1 daily from my account. I made contact several times to airtel customer care, they told me everytime that your subscription will be unsubscribed. Even they told me to sms some keywords to some numbers, i did what they said everything everytime but in vain. Now i am very upset after doing all these absurd things and i want to get rid of this junk. Please help me. I cant remove my sim because i am using it for about 8 years and my colleagues and friends and family members all contacts me through this number. I will be highly thankful to you if you helped me regarding this complaint.

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Airtel Services — Airtel -amount deducted from balance

Sir my name is Pallavi Pande Cell No. [protected]. I faced the problem, 30 Rs deducted in my balance of 23 dec 09. When the same is communicated to customer care executed, he refused to refun the amount. as subscription activated on your number and i can't any help, he replied me this is not my fault,this is your problem.
This is not first time that Airtell is activating such unwanted schemes on customer and charging the moneny. We are using the mobile to commnunication and not for the entertainment . The Audio which activated, on my mobile is not known to me. If I activated this scehem, I might have used it atleast once. Airtel can prove if I have used this servise, I am ready to pay the charge which they debited..
When I told to transfer to senior person from airtel, they told to talk with Nodal offier of Government of India and refused to solve the problem.
This is not the first time I am facing problem with Airtel. Suddenly we can't change our mobile number also as we have given this contact number to most of the places where the emergencies may occur.
Airtel can recall the communication I had with them that I never want any such paid entertainment services as I am using this service only for communication.
We are saving a paisa by all the means and airtel is taking money from our account as they are supposing that the pre-paid money of the customer is being to be used as they want for such unwanted services.
I request to look in this matter and solve my problem and help me to get my money back Thanks.

AirTel — without using service deduction from balance

my no. [protected]. my balance rs.20 . is deducted without using service. on 23 jan. return it, close service of airtel live. i dont want it.dont make same mistake again thank u

AirTel — deduction of amount without use

my phone number is +91-[protected].....airtel always deduct some amount from my balance in account of one or other services .....which i had never applied to activate.....i called to cosumer complaint forum but ...got unsatisfied answers ....kindly help me

AirTel — Deduction without permission

I am Vinay. My mobile number is [protected].
Continuous meesages from [protected] are being coming about the subscription to getting "bizarre facts" through SMS.My balance is in negative and am facing lot of problem. I have never subscribed for this service.
Initially Rs.30 got cut from my balance in the 1st week of March and Re.1 is being cut daily.
I sincerely urge the concerned authorities to refill my balance. It is a very big problem. Please try to understand.

AirTel — deduct amount from my balance without providing any service

Dear sir,
I am airtel prepaid sevice user last 4 years.I am sad of the air tel service,many they dedUct the amount from my balance.since laast 2day ago like this matter happened,and contact to costumer care service(SHALINI)but not positive response,than i contact nodal officer & lodge a complaint to Mr Sorab.
Sorab lodged my complaint i.e[protected] on 6/4/2011 at 10 am & he assured ur deducted amount refund with in 4 hrs after waiting then we contact Mr Mr Ruchi raj Nodal officer on his phone [protected]
stayed on 30 min but last not any solution till this time.
kindlly help me above noted matter.
Thanks
regards
urooj fatima
91-[protected]

Airtel — BALANCE DEDUCTING WITHOUT PERMISSION

AIRTEL GAVE THE SUPER POWERPACK OFFER FOR MY MOBILE[protected] FOR SIXMONTHS.AFTER 15DAYS DAILY RENTAL OF 1RUPEE DEDUCTED FROM MY BALANCE.ASKED THE CUSTOMERCARE PEOPLE THEY TOLD THAT YOU DONT HAVE THAT OFFER NOW.BUT I HAVE PROOF FOR THAT OFFER IN MESSAGE FORMAT

AirTel — Deduction of extra amount from my balance

Hi,
I have put standard call cutter pack for reduction of STD call rates.. I should be charged 33paise for every 1 min, but I am charged 50paise for every 1min. When I called and spoke to customer care, they are cutting my call and not responding properly..They are not giving me a proper reply.

hi
i had this problem past 2months..every alternate day my balance is cut by 6rs evry night... in the night i check my balance and in the morning i see its cut by 6rs...i have called the customer care people 5times by now...and spoken to many people..they say eachtime either some -HUNGAMA.COM or BIPASHAS SECRETS or something has been activated on your phone no.and so the balance is being deducted..by profession i am a doctor and dnt have time for any of these things...i never go to such sites or offers.at the max i use facebook on my phone...but it is ridiculous that such services are activated on my phone n balance is cut without my permission..i had lodged a complaint 15days back,so for 5days it was not cut.but again the same thing is happening since the last 2-3 days...last night my balance was 241rs and today morning its 235rs.i would like to know the reason why this is happening.pls get back to my complaint because talking to ur customer care executives is useless.if not i will think of changing my connection because airtel is giving me a lot of problems.thank u.my email id is [protected]@yahoo.com

Airtel — amount deducted without concern

Amount deducted from without informing and when I try to talk with customer care today so many times it give option to press1and after pressing 1some message about how to check account balance is told and call disconnect
It's mental harrasment calling to customer care not getting result even after listening unnecessary message

Airtel — Deduction of Balance without permission

Hi,

I have airtel connection with me. Airtel has deducted my balance by activating services like hello tunes , follow the stars without checking with me and without my confirmation. After calling to their call center, the lady told me that I will get my balance immediately. I asked her the case number of conversation but she told that once call complete , i'll get the case id through SMS. BUT NEIGTHER I GOT BALANCE REVERTED TO ME NOR THE CASE ID TO CLAIM FOR FURTER QUERIES.

This is very pathatic and airtel is cheating with customers. I request te readers to switch to otehr service provider as soon as possible.

Thanks,
Ajay- [protected]

Airtel — airtel deducted my balance

my mobile number is [protected] ,I recharged of RS 98 as internet pack and recharged of RS 25 as balance ,when I was surfing my internet then airtel deducted my whole main bailace of amount

Airtel — deducting my balance

sir,
my number is [protected]. in this number automatic deduction my account balance rs 20. pls my money back.and stop all services.

Namaste Mr. Malik,

This is to inform you that your concern listed on 26 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Malik,

We would like to inform you that your concern listed 26 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Thanks lot my concerns addressed very satisfactorily

Namaste Mr. Thakur,

This is to inform you that your concern listed 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Thakur,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — NETWORK COVERAGE PROBLEM

I AM I.PSREEKANTH, MY AIRTEL NUMBER IS [protected], I HAVE STILL A PROBLEM.I HAVE NO NETWORK COVARAGE IN MY HOME. I COMPLAINED SOMANY TIME TO AIRTEL BUT NO RESPONDS FROM THERE.IN MY HOMETOWN SOMANY AIRTEL CUSTAMERS HAVE STILL THIS PROBLEM.

NAME : SREEKANTH.I.P
MOB NO : [protected]
ADDRESS : SREESHYLAM (H)
PARAMBIL (PO)
PARAMBIL KADAVU
CALICUT-12
KERALA

AirTel — about coverage

i have local Maharastra Airtel sim and from past 3 day my cell is out of coverage, now i am in mumbai but it can't give me home network my network setting is manual.and after selecting airtel it gives me the massage of "not accesible".
please try to reply me soon with solution.
Thank you.

i lived sambaratipalayam in cuddalore(dist)in tamilnadu.in my villege near three air tel . towers in my villege in 3km network is very bad i complain so many times so plz do the propere network in my place.

AirTel — no network coverage

hey my mobile no is [protected], (post paid) after paying the bill also my phone was not activated & also i had no network
to contact customer care.would u plz rectify it soon.

AirTel — Network coverage

I am facing major issues with the network coverage for the Airtel at my residence, with more than 10 months into it, there has been NO resolution to this issue so far.
Only reason I am still with them because I don't want to change my number and waiting for number portability to start in India,

I have seen the worst customer service from the company and very disappointing attitude even from the Sr executives of Airtel. I have tried complaining through web, mail and calling them. NO USE

AirTel — no coverage

I am using my airtel no in six years, I have no covarage in my home after some months...so please clear my complaint.

Namaste Inderpreet,

This is to inform you that your concern listed 26 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste (guptapco),

This is to inform you that your concern listed on 25 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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